APPLIANCE SERVICE CO

Description of Work: dishwasher repair

Description of Work: Washing machine repaired. Microwave repaired.

Description of Work: Our dryer just suddenly stopped working.

Description of Work: Find and repair what is causing occasional dark smears on laundry.

Description of Work: They worked on my washer and dryer.

Description of Work: My front-load washing machine was making terrible noise when it started the spin cycle.When I called Appliance Service Co., the phone was answered by a live person who was able to schedule a service call for a few days later, giving me a four-hour window. | |The service tech (also the owner,Dan, as it turned out) called prior to arrival. When he arrived, he was dressed professionally, was courteous, and careful about where he set his toolbox. He was able to diagnose the problem in less than 10-minutes (movement dampeners on the wash tub had broken), confirmed the price of parts and labor, wrote the quote for me to sign, collected a check for the service call and parts, and ordered the parts. |When the parts came in, the APSCO dispatcher called to schedule the return appointment and confirmed that the same tech would be returning to do the repair. He arrived within the allotted time-frame, once again calling prior to his arrival. He came with a trainee (also professionally dressed, courteous, and careful) who performed the repair under supervision. | |I was very happy with the entire experience and would certainly call them again if the need aros.

Description of Work: .

Description of Work: Did not show twice

Description of Work: Inspected my washing machine for a leak

Description of Work: Replaced Dishwasher door seal. Went well.

Description of Work: He has fixed my fridge's ice maker.

Description of Work: The repair person checked the washer and gave us an estimate for repair.

Description of Work: Repaired KitchenAid built-in refrigerator.

Description of Work: .

Description of Work: On top of having a young family, my husband and I work full time. He is in the Army and I am a school teacher. We were "assigned" to use this company based on our Lowe's warranty for our dryer. On a Thursday we were given a 5 hour timeline. (1-5pm) I cannot get home until 3:30 and the Lowe's representative made a note of that in the technician notes. They called me at 1:00 that day and naturally I could not check my phone until school was let out. Needless to say they had moved on and were absolutely unable to accommodate the situation. After I had already moved my personal appointments to get the dryer fixed, I was a bit frustrated, but still tried to work with them. We rescheduled for Monday, and the owner assured me that it would be a later afternoon appointment. On Monday, I rushed home, and to assure them I was home and ready I called them. Ironically, my son started crying and I went to tend him at the moment they called, and after I was able to change his diaper I called this service company back. ( Literally 5 minutes after they had initially called) And they stated that they could not come. AGAIN!! I've done all I could...I even cancelled my own appointments to get this taken care of. I was speaking with the owner and he said "I understand, but I cannot keep my guys waiting." With all do respect, it's not as if I kept them waiting even 10 minutes, and he acted as if he was doing me some extraordinary favor by making a "late" appointment. Furthermore, what happened to customer service??? My husband and I work very hard and these people are getting paid! It's not like they're doing us this huge favor...I'm sorry I can't be home all day...we have jobs too. Bottom line, even after explaining to the OWNER that I was simply changing my son's diaper, and PLEADING that they come see us after the 5 minute interlude, he refused. This is simply unacceptable and represents extremely poor customer service. I highly dissuade anyone from using this company.

Description of Work: We purchased a refrigerator from Lowe's less than 1 year ago. When the water dispenser stopped working we contacted Lowe's, since it was still under warranty. We scheduled through them. We were told a technician would arrived between 12-4 on August 27, 2012,and he would call on his way. We confirmed that the tech needed to call on the way, because of work schedules. On August 27, at 8am, we received a phone call from Appliance Service Co. saying the tech was on his way. We explained that no one was there, and the scheduled time was supposed to be 12-4. The phone representative was very rude and said that is not the information they have, and he doesn't kno when the tech will be able to make it back out there. At 945 I called Appliance Service Co and told them someone would be there within 20 minutes, and again the phone rep was very rude. He said I would just have to wait until the tech was available, and he didn't know when that would be. The tech arrived around 2:00, with no call ahead. He was very nice and courteous, and apologetic for the miscommunication. After examining the refrigerator he determind the part needed would have to be ordered. I was told it can take 3-5 days for the part to come in, and they would call to get us rescheduled. 1 week later no one had called us, so we called them. We were scheduled for another afternoon (12-4) appointment. Again, on the assigned service day, a representative called early in the morning and said the tech was available. When told that we weren't available until our scheduled window, he was rude. He sighed, said fine, and hung up. The tech arrived later that afternoon, but told us the part was not in, and he wasn't sure why anyone had scheduled the appointment. After calling the office, he told us he could return the next day with the part. We told him it would have to be after 5:00 since we had already missed so much work for their mix ups. He said that wouldn't be a problem and we were scheduled for 5-6 the next night. At 6:00 the next night we hadn't heard from anyone so I called the office. I was laughed at and told that we were never on the schedule and the tech had already gone home for the night. After I professed my extreme frustration and dissatisfaction, I was promised someone would arrive the following night between 5-6. I again told the representative that it was imperitive that I receive a call ahead because I would be getting children from day care. He assured me that we would receive a call. Luckily, the next day my teenager was home sick, because the call ahead I received was from my kid telling me the technician was in front of the house at 4:45. My husband had to cancel his plans so he could get home while I picked up the children from daycare. Again, the serice technician was very nice and aplogetic for the way we had been treated and the confusion with the parts.

Description of Work: They did work on our refrigerator.