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Appliance Factory Outlet & Mattresses

Appliance Sales and Installation, Appliance Repair

About us

We are Colorado's Largest independent appliance retailer, and we're locally owned and operated. In businesses for over 25 years, we offer 30 to 60 percent off MSRP on major appliances, as well as parts retail and appliance repair and service.

Business highlights

38 years of trusted experience

Services we offer

Appliance service and in-home appliance service. We service all major appliances, sell appliance parts, do over-the-counter sales of parts for do-it-yourself projects, and appliance sales.

Services we don't offer

Small applianc e repair such as blenders, mixers, vacuums, etc. We do not do vacuum cleaner repairs and do not offer small parts of vacuum parts.

Amenities

Warranties
Yes


Accepted payment methods

Discover
Financing Available
MasterCard
Visa

Reviews

2.615 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
7%
3
13%
2
7%
1
53%


Rating CategoryRating out of 5
quality
2.9
value
3.5
professionalism
2.5
responsiveness
2.4
punctuality
2.8
Showing 1-15 of 15 reviews

Alan R.
07/2017
1.0
appliance sales
  + -1 more
PLEASE believe the reviews!! "F" is way to high for this company. It went very poorly!! The Sales Manager ( yes I know his name but I do have a heart) helped us a little, went away to "check on what we wanted" came back, went away again to "check on what we wanted"..... Finally filled out paperwork and he said "I am sorry but they are out of stock"! I asked "what were you checking on every time you left us?" Spent almost an hour there and had to walk out. Went to Best Buy at 3150 New Center Point and got the same washer and dyer $400.00 cheaper for the set and the dish washer the same price! Go see Bill (William) K at Best Buy. He was the BEST!! I give Best Buy and Bill and A++++. Don't ever waste your time at Appliance Factory on W. Garden of the Gods they deserve an over all rating of "F" NOT the average "C" they have here on Angie's List. In fact Dear Angie's List, you need to pull them from your list NOW!!
Description of Work: Talked to the Sales Manager ahead of time to go in and purchase washer, dryer and dish washer.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Don R.
06/2017
5.0
appliance sales
  + -1 more
Excellent professional service. Product was in excellent condition. Price is very competitive. Even after the sale of the product, the salesperson went out of their way to be sure that we were satisfied with the product and the service. Hard to find this kind of personal care these days. I will be returning for more purchases as my needs dictate.
Description of Work: Purchased a refrigerator from this store in June. Top of the line model with a 4 yr Warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Phil R.
07/2016
1.0
appliance sales
  + -1 more
Bought microwave and had installed by this company a year and a half ago and had installed. Bought new microwave from them. When removed old microwave and took to appliance factory, They wondered why is was vented up. The vent was going into wood cabinet therfore it burned out. Company agreed it was installed wrong. Anyway all we wanted was $100 refund for improper installation. We figured we would just eat cost of new microwave. We were told no problem they would tale care of it. They didnt and wouldnt afte draging us along for a couple of weeks. Spoke with someone at corporate they also said no problem would be taken care of. Still nothingmhas happened and they will not take any calls or emails. Have tried for days to get a hold of someone and its impossible. Anyway these people are flat out criminals. Have never posted a complaint before . Not only are they crooked but they treated us terribly. We went to the colorado springs store. Please stay away from them.
Description of Work: Bought microwave Was installed improperly and burned out.not only would company not pay any for replacement microwave they wouldnt even cover the $100 installation cost. Have been stung along and now there is no one that will respond to any calls or email at corporate in denver. Have even tried to contact owner chuck ewing. No one in this company even has the courtesy to call back andmsay anything

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

stephanie H.
03/2014
5.0
appliance sales
  + -1 more
I"ve read thru all the reviews and it appears the older ones were not so good,. I can't remember if I found this company on Craig's list or Angie's list, but Tom really came thru for me on several fronts! I have a rental that I manage from out of state. I needed a full kitchen appliance set and AFO had THE BEST pricing I could find. Tom walked me thru all the models, pricing, and delivery. While I'm not thrilled AFO doesn't deliver themselves, the prices were so good I'm ok with that. Then a few days later I called to buy a washer/dryer set. Tom graciously agreed to send me pics of the models I wanted, and after talking thru the pros/cons, he helped me decide to go with a slight pricier model that would be of better quality, more durable and last longer. And for the price, again it was THE BEST I could find. Now, having said all that, I actually haven't had any of the appliances delivered, so I'll come back with that feedback as well so you get the complete story. But for now, call and give them a try. I don't think you'll be disappointed.
Description of Work: Purchased a kitchen appliance set and washer/dryer.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$3,000

Susan L.
09/2013
3.0
appliance sales
  + -1 more
The experience of purchasing two appliances from this company was a mixed bag. With the dishwasher, all went well. The salesman adjusted the price to be competitive with another local retailer. The item was in-stock, and the delivery was on time and uneventful. Installation was performed by Brand Source, which is associated with AFOutlet. The installation technician was on-time. There were no problems with the installation, and the tech hauled away the old appliance. For the other appliance, the things that went wrong were related to the lack of professionalism of Brand Source and the questionable quality of the appliance. Fortunately, I'm retired, because otherwise I would have found the amount of time from work needed to meet appointments with delivery, install technicians, and repairman significantly in excess of original expectations and stressful for me and my hypothetical employer. Brand Source employees do not appear to know what communication has been made with customers and seem not to respect the cost of the customers' time and effort to deal with expected variations from the norm. Brand Source notified me via email dated 4:59 pm on a Friday afternoon that the range would be delivered the following Monday morning. The email provided a separate email address to correspond to change the delivery date and a telephone number to call after hours. I was going out of town for the weekend and not back until Monday evening, so I immediately emailed the separate address late Friday afternoon to try to change the delivery date. I did not receive an email response, so I called the number provided on Saturday morning at about 8 am before leaving town. The Brand Source person with whom I spoke said that he could not help me and told me to call the salesman at the store. I tried calling the store, but they were not yet open. By the time of regular store hours, I was up in the mountains out of cell phone range. Fortunately, I got home on Monday morning 15 minutes before the delivery truck arrived. So neither the email address or the phone number provided in the delivery notification could successfully handle a customer who needed to change the delivery date. For both appliances, the install technician said that I would receive an email receipt for my payment of the installation cost. This did not happen. It took repeated phone calls and emails to the Brand Source home office to finally have the receipts emailed to me. This matters, because I had quality issues with the downdraft range (see below) and wanted to have documentation of my costs, in case warranties were not honored. Finally, when I scheduled the installation of the downdraft range, I asked the scheduler whether the install technician would be able to cut the countertop to widen the space, in case the original range dimensions were slightly smaller than the new range. I asked because I thought that I might have to bring in someone to do that. The scheduler said that the install technician would be able to do the cuts. Unfortunately, it was not communicated to me that the only cuts the technician was equipped to do were cuts to Formica or Corian. I have an Silestone counter. So the first time that the install technician arrived, he said that he could not install the range and advised me what needed to be done. So his time and my time were wasted. Once I had the counter cut per his advice, he made a second trip and successfully installed the range. My impression of questionable quality is from 3 problems. These problems affected my overall experience with AFOutlet, because the appliance was not a stock item with this company, and so it took two months from the time of purchase for the problems to be resolved. My original range still worked. But if you are replacing an appliance that no longer operates, you might not have that luxury of waiting. 1) The first downdraft range was delivered with a cracked cooktop. When the deliverymen removed the range from the truck and opened the manufacturer's packing at the curb, they noticed the crack. So I signed paperwork to reject the shipment, and they put it back on the truck and left. To their credit, I received a call from the AFOutlet salesman almost immediately, asking if I wanted an order placed for another range (this range is not a stock item). I agreed. 2) When the second range was installed, it was obvious that the front panel below the oven door was crooked. It left the factory this way. The install technician relayed the information to the AFOutlet salesman, who said that he would contact the manufacturer to resolve the problem. 3) Over the next several days of use, the cooktop developed bubbles below the glass surface. Problems 2) and 3) were resolved by two visits from the manufacturer's repairman. Problem 2) was solved by an adjustment by the repairman. Problem 3) required that the repairman install a replacement cooktop, all at no charge to me.
Description of Work: Sold to me a dishwasher and downdraft range to replace existing units.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0

$4,000

Sue A S.
07/2013
4.0
appliance sales
  + -1 more
The guy that helped me look for what I wanted was very helpful, knowledgeable and great. I bought the appliances in August so I had the dimensions and everything for the cabinet people. I didn't have them delivered from the warehouse until December but all the warranties started when I bought them. I wasn't told that so their communication was a little lacking. Their prices were good. I think I would look elsewhere in the future.
Description of Work: I got all of my appliances from Appliance Factory Outlet & Mattresses when I did a kitchen remodel.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$4,200

Luis G.
04/2013
1.0
appliance sales
  + -1 more
Took day off for delivery. They delivered a damaged dishwasher. Manager said they could not take a loss on the machine. We bought an upgraded model for $125.000. They did not show up after I took another day. No attempt to make things right. Horrible experience. Hopefully they will credit my credit card. I'm not holding my breath and ready to put in a dispute with my company.
Description of Work: Bought a Bosch Dishwasher. It arrived damaged. Went back to the store after taking a day off waiting for it's delivery. Manager came out and said he would work with us but he couldn't take a loss on the machine. Being good natured we paid another $125 for an upgraded model. We took another day off and they failed to show up. After numerous calls and us giving them invoice numbers and everything else they did not know what was going on. We spent an entire day trying to make this happen but they just did not care. Finally we told them to forget the whole thing and credit my card. Hopefully they will be able to do that right. Do not put yourself through this. There are many other reputable appliance stores that can do an infinently better job.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$753

Judy B.
02/2013
1.0
appliance sales
  + -1 more
uld
Description of Work: DO NOT BUY FROM THIS COMPANY! F is too generous a grade for this organization. We purchased a gas range which was supposed to be delivered on Jan. 22. The contractor was never notified it was coming. Forunately, he was at our house. The range was damaged so the contractor sent it back. We were then told that a new applicance would be delivered on Jan. 29th. The 29th came and went without a delivery. We called the company and were told "oh,no, it is not scheduled until February 11th. Since we were now living in our home without a range, we asked if there was anything that could be done to get the delivery sooner. Later that day, we received a call saying the range would be delivered on Feb. 5. Feb. 5 came and went without a delivery. We called again and were told it was never scheduled to come on the 5th but would arrive on the 11th. We cancelled the order, went to Home Depot and bought the same range for slightly more, and it was delivered the next day. We followed up about picking up our refund check and were told it would be at least a week until we got it. By now not trusting anyone from this company we contacted the General Manager who has assured us our check will arrive in approximately one week. Stay tuned if this does not turn out to be true.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,200

lori P.
01/2013
1.0
appliance repair, appliance sales
  + 0 more
DO NOT BUY FROM THIS STORE. The people who work there disrespect each other and they certainly will disrespect YOU. We've had the worst customer service and have told everyone we know NOT to buy from there. I can't believe they can stay in business with such a lack of respect and professionalism for the customer.
Description of Work: HORRIBLE
Rating CategoryRating out of 5
$2,000

John A.
01/2013
1.0
appliance sales
  + -1 more
, Terrible,, its not over, I still dont have my appliances
Description of Work: I purchase 3 separate top end appliances all to be delivered and installed on a particular date. Took the day off to wait for delivery......nobody called or showed up!!! After contacting the store, I was told they didnt know what happened or why we were not notified. They just blaim the delivery company which is different from the sales company which is different from the install company. After three phone calls, I was informed that one of the appliances which I had already paid for was not brought from denver for delivery to Colo Spgs. They should have contacted me to inform me of this, instead they just did a no show, no contact, no nothing. I still dont have my appliances, they have all of my money!! I dont feel that they care because the delivery company is someone else. DON'T DO.....YOU WILL BE SORRY IF YOU DO BUSINESS WITH THIS COMPANY!!

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,000

Nisha U.
08/2012
1.0
appliance repair
  + -1 more
Ordered the dish washer gasket and insert at their store on Garden of the Gods Rd since my dish washer started leaking. The order was placed on Aug 4th, 2012 (Saturday). They promised that shipment will be available on next Monday or Tuesday since it is coming from their Denver warehouse. Didn't get any calls from them until Thursday. On Thursday they said, something happened with the order and promised it on Friday. No calls on Friday either. Went to them on Saturday (8 days after ordering) and found that they had received only one item and still don't have any information of the other one. Finally cancelled the order and now ordering online. A bunch of irresponsible idiots with no professionalism. No more business with this company.
Description of Work: No services performed. Just ordering spare parts.

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Scott F.
07/2012
2.0
appliance sales
  + -1 more
Each appliance has a listed price, and an inspeciton form to show the condition of the used appliances. Problems included - the technician that supposedly tested the dryer listed it as an electric dryer and that it performed perfectly. Can't understand how that happened since it was a gas dryer. In short - the inspection forms were bogus. I asked the sales guy there about who inspected the appliances and who the "quality manager" was that initialed off on the completion of the inspection. Told him that they needed to fire the QM since he wasn't noting the lack of performance on the technician's part. Turns out the sales guy was the QM... Duriing out time there we watched a return of an appliance under the store's "30 day warranttee". It wasn't pretty - The store kept saying the appliance must have worked because it had been inspected by their technician... Won't go back even if they wanted to give away appliances since you have no way to insure they work and will be hassled when they don't.
Description of Work: Went to look at a washer and gas dryer at the location on GOG.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0


Michele C.
06/2011
1.0
appliance sales
  + -1 more
When we started looking at appliances, we repeatedly asked our saleman what the catch was and he said there was no catch . He continuously told us he was an honest salesman as he showed us washers and dryers. When the delivery came, the washer was in a box and the dryer was not. The dryer had large dents and dings on both sides. We refused delivery. We called and were told that our salesman should have told us that the dryer was a floor or returned model. Never once did we hear that during the 30+ minutes we were with him or we would not have purchased these appliances.
Description of Work: We responded to Appliance Factory Outlet's "Buy a Washer and Get a Dryer Free" promotion.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,300

Joseph W.
04/2011
3.0
appliance sales
  + -1 more
They will give you good prices on some. I had an issue with the combo appliances that I bought. The guy ordered the dish washer and the refrigerator. I ordered the other one from the catalogue. I actually over paid. He also never emailed me the receipt. So I wanted to cancel it. The guy said I can cancel it, if it is done before the delivery. Later they told me that I cannot cancel it because it’s a special order. So I told him that I never got the receipt and how would I know it’s a special order. They said if I return it, they will charge me some fee for it. The only reason this whole problem started was because, the combo did not match the finish product of what they had. Then he recommended to up grade to another combo. When I finally got the receipt from them after asking twice, I realized I’m again over charged. That’s when I decided to cancel it. I will never go to them again. Some of the prices they had were good but it’s still not worth it. I called appliance factory and they gave me a whole new story. I called them four times last week to get some assistance on this matter. They never returned my phone calls. I will never buy anything from them again. I also had to pay delivery charges for the exchange. When I buy something I should get a receipt. I shouldn’t be calling and asking for it. I would not use their services again in the future.
Description of Work: I used Appliance Factory Outlet & Mattresses. I bought some appliances from them. I last had interaction with them on Monday. I never heard anything after that from them.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$2,000

shawn N.
04/2011
5.0
appliance sales
  + -1 more
Extremely Professional Sales People, Delivery and Follow-up. Positively Pleased!
Description of Work: Appliance Sales

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

    Contact information

    805 W. Garden of the Gods Rd, Colorado Springs, CO 80907

    www.appliancefactory.com

    Service hours

    Sunday:
    11:00 AM - 6:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 7:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Appliance Repair

    FAQ

    Appliance Factory Outlet & Mattresses is currently rated 2.6 overall out of 5.

    Sunday: 11:00 AM - 6:00 PM

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 7:00 PM

    Saturday: 10:00 AM - 7:00 PM

    Appliance Factory Outlet & Mattresses accepts the following forms of payment: Discover,Financing Available,MasterCard,Visa
    No, Appliance Factory Outlet & Mattresses does not offer free project estimates.
    No, Appliance Factory Outlet & Mattresses does not offer eco-friendly accreditations.
    No, Appliance Factory Outlet & Mattresses does not offer a senior discount.
    No, Appliance Factory Outlet & Mattresses does not offer emergency services.
    Yes, Appliance Factory Outlet & Mattresses offers warranties.
    Appliance Factory Outlet & Mattresses offers the following services: Appliance service and in-home appliance service. We service all major appliances, sell appliance parts, do over-the-counter sales of parts for do-it-yourself projects, and appliance sales.
    Small applianc e repair such as blenders, mixers, vacuums, etc. We do not do vacuum cleaner repairs and do not offer small parts of vacuum parts.

    Contact information

    805 W. Garden of the Gods Rd, Colorado Springs, CO 80907

    www.appliancefactory.com

    Service hours

    Sunday:
    11:00 AM - 6:00 PM
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 7:00 PM
    Saturday:
    10:00 AM - 7:00 PM