ALL YEAR GUTTERS & PAINTING LLC

Every thing went very well from a call telling when, how many men and a follow up call.

Note:  On 2/17/11 AYG prepared a Conditional Lien Waiver and documents, signed by both AYG and HOA Mgmt.  In this Conditional Lien Waiver and also the signed documents, AYG promised to complete all remaining work within 30 days and agreed upon final payment of $750 to be remitted upon completion.

4/20/11 HOA made decision to pay AYG the final $750.00 under threat of lien.

4/21/11 HOA received AYG Intent to Lien written against both roads, naming Mgmt as the owner, for a new amount of $5250.00, written 4/12/11. 

Angie’s List Report was near completion when these last 2 events occurred.  

7/8/11- Following BBB Mediation during which agreements and promises were made, finalization remains incomplete; BBB report remains an A+.  Under continued concern with the threat of lien, the HOA paid AYG an additional $1700 beyond the contract price of $13822.00.  

My office professionally manages multiple HOA’s & has managed this particular Association for 15 yrs.  Property Management demands diplomacy & knowledge for management of nearly every form of construction, finances, & personality type.

As an experienced business owner with background as a General Contractor, remodeling contractor, & also experience in the corporate environment, I deeply regret being introduced to AYG through the roofer, and for the unfortunate dedication of HOA time, effort, and expense provided in the belief that this contractor would act professionally, and bring this project to completion using quality workmanship standards.

This company was chosen by the primary roofing contractor we hired to replace our roof. All Year Gutters did not show up on the day they indicated they would be there for the measurement and color selection. We called the company, and they sent someone the next day, who did arrive at the time they indicated. The estimators were pleasant and helped us choose colors to match both the roof (gutters) and the stucco (downspouts). They began work on the gutters on the day they indicated, but ran into difficulties removing the old gutters. They returned the next week and again attempted to remove the gutters. The problem with the gutter removal was not caused by All Year Gutters, but we were very concerned that they were damaging the new roof tiles, so we contacted the primary roof contractor. The roof contractor removed the edge tiles and old gutter, and replaced the rotten fascia board underneath. After All Year Gutters installed the new gutter, the roofing contractor replaced the edge tiles with new ones. When All Year Gutters indicated the job was complete, we inspected the job and discovered that the elbow joints used on the downspouts did not match the color of the downspouts. In fact, the elbows were of several different shades that did not even match each other. We contacted the primary roofing contractor and made a complaint about the situation. The primary roofing contractor called All Year Gutters and received confirmation that All Year Gutters would resolve the problem. We came home after work one day the following week, and discovered workmen from All Year Gutters attempting to spray paint the elbows. They indicated they needed to get a paint that more closely matched the downspouts and would return the next day to finish. We had understood from the primary roofing contractor that the elbows were to be replaced with factory-finished elbows. So, we again called the primary roofing contractor and made a complaint. The roofing contractor said they would resolve the problem. Several days later, we received a call from All Year Gutters where they indicated that spray painting the elbows would be as good as getting new factory-finished elbows, which was contrary to what the primary roofing contractor indicated. We told the representative from All Year Gutters that we wanted the factory-finished elbows, who then told us they would have to order them and it would be several days before they could get them. In the end, we got what we wanted, but it took much longer to replace the gutters and downspouts than it did for the removal and replacement of the roof (3 weeks versus 3 days). We can't really blame All Year Gutters for the problems in removing the old gutters, but we were not satisfied with the issues involving the factory-finished elbows. It is this reason that we would be reluctant to hire them again. On a positive note, the All Year Gutters workmen did a great job on the installation of the gutter and downspout on a corner of the house that had caused previous problems due to the way water flows off the roof. That corner did not previously have a gutter and roof line makes it difficult to install a gutter. The gutter that All Year Gutters installed looks good, and we think it will mitigate the problems we have had in the past.