ACTION 911 LLC

We initially selected Action 911 Restoration based on their prompt responsiveness, to decontaminate a shipping pod of household goods that had been stored improperly by the moving and storage company. All of our furnishings and memorabilia in the container were stinking with mold and mildew. Derek Stout and his work crew were diligent and meticulous to carefully salvage and restore each item from the pod that could be rescued. During that process (which necessarily spanned several days) the home that we were moving into turned up with a basement mildew problem also, so we expanded Action 911 Restoration's contract indoors, to inspect and evaluate the environmental conditions in each room of the house. Testing indicated that all basement carpeting, several partition walls, and the basement bathroom needed removal, and the remaining build-out required chemical decontamination also. Again, Derek Stout and his work crew were diligent and conscientious to proceed with the interior mitigation, while other crew finished the mitigation of shipping pod contents. Derek traced the source of indoor moisture as a leaky ice maker in the upstairs refrigerator (necessitating removal of parts of the kitchen floor and basement ceiling), but his forensic competence ensured complete and total remediation of both the moisture source and all resultant fungal contaminations. Throughout the systematic procedures, the decontamination crew isolated zones within the house using sealed zippered plastic sheeting, to prevent spread of environmental hazards. They installed industrial grade HEPA air scrubbers and dehumidification equipment and left them running for further environmental correction overnight and several days beyond -- just to make sure our home was truly clean and safe. The crowning treatment was a vacuuming and disinfectant fumigation of all the HVAC ductwork. And they removed all trash and debris as they proceeded. We earnestly hope that no one ever has to face the kind of unpleasant biohazards in their personal space and lives that our family has just endured -- but if you do have this problem, Derek Stout's Action 911 Restoration is EXACTLY the company you want to trust to rescue your property!

Workers were on time, provided a professional service, they were knowledgeable, polite and left the house clean and free of debris when finished. I would use them again.

Derek was awesome. He is an incredibly hard worker who makes time for his clients. He was here until late into the night getting us taken care of. Derek is honest and fair. Overall I would recommend the service to anyone looking for a fair price and commitment to excellence.

They had excellent response time, very professional, explain everything to me, and I'm extremely happy with the service,