Accurate Rain Gutters

Made an appointment with Accurate Rain Gutters for an estimate to replace my gutters. They never showed up or called back. Found Gutter Gods on home advisor, they called within 15 mins, called me 15 mins before arriving, arrived a bit early, had my estimate and start date the same day.

Mark Harvey installed the gutters and downspouts to our agreement. Mark had recommended removing one down spout and replacing it in another location .. I agreed since he is the professional and recommended it. Where he located the new downspout receives very little runoff and services 16 ft of gutter and 232 sq ft of roof. The downspout he removed shares a downspout with 52 feet of gutter that drains 1500 sq ft of roof When there was a heavy rainfall in May the gutter by where he had removed the downspout overflowed and washed out a garden. Mark connected 2 gutters together without adding an additional downspout. The next time it overflowed Mark came out and found leaves had stopped the downspout form working because i had installed a screen. He pointed it out, and I removed the screen and have checked gutters for leaves weekly. I take full responsibility for this wash out The next time it over flowed Mark suggested that a bigger downspout may be needed. But did not suggest doing the work The next time Mark suggested that the gutter he had removed should be replaced ....He never suggested a time or a schedule to make corrections. After 2 more wash outs, and Mark and Accurate Rain Gutters Office not returning our several calls, we left a message that we were not satisfied with his workmanship and quality of design in removing the rain because lack of downspout capacity and would be contacting Angies List and Better Business Bureau if he had not worked to resolve the problem. Today he showed up, and looked for every reason the removed downspout was not the reason for wash outs. He did not listen to me as i tried to explain how much water came down the gutter. He did not listen to me when i tried to explain the steep pitch of the gutter he installed. He did not want to resolve our problem, In fact, Mark was recording our conversation secretly. which i find highly unethical and non professional. At the end of our conversation he said he could replace the downspout he had removed for an for an additional cost. At that point I told him to leave the property.

We had 3 estimates for replacing some of our gutters. Accurate Rain Gutters was the most reasonable. We also liked the fact that they were a BBB A+ rated company. Mark spent the day and did a great job. He even helped my husband install one of the old gutters over his workshop. That really impressed my husband! Great job, great price, fast turnaround, and a nice guy. What else can you ask for? We'd be happy to recommend this company to anyone.

Went well, they look good, Mark was friendly and offered advise regarding foundation protection.