Landscape Sprinkler Design

It started out okay, Larry the owner started the work by clearing the lot and began installing the sprinkler system, it took longer than he anticipated because of some rain, however, he had the sod delivered before the system and the ground was ready. After I noticed the sod had been sitting on the pallets for three days, I called Larry and he did not answer but I left a message letting him know that I was worried about the sod sitting so long (as I do have a lot of experience with sod and flipping houses) and it was really warm outside (one day it go up to 80 degrees). I was very polite and just told him I was concerned about the sod. His wife called me back and left me a message stating they had 20 years experience and the sod would be fine. Well, he laid the sod, and at least 30 rolls did not survive. He then called me and said he would have it replaced. Meanwhile the sprinkler system kept hitting the neighbors house and Larry finally did get that corrected. At this point we are well over schedule. Larry finally showed up to my house to do my job. I could tell when Larry showed up he was not in a good mood and he kept complaining about how long it was going to take to do the job at my house. He turned the system on, we went back over everything I had hired him to do. He started working and around 10 am the HOA turned the irrigation water off (I am new to this area and did not realize the water gets turned off every day at that time). Even after the water was turned off Larry proceeded to dig 5 big holes in my back yard to move some sprinkler heads away from the foundation, he moved one, (the whole time Larry was working he was outside, and looked very frustrated, and kept cussing), he then just left. I called him to see what the problem was and his wife stated he was not available, and asked me what the problem was, she said she would have to talk to him and call me back. She called me back and stated since the water was turned off he could not work without it on (even though he knew the water was off when he dug the holes). I told her the water did not have to be on for him to finish moving the heads around from the foundation, and then he could test them when the water came back on. Just so we could get the holes filled. She then started being very rude and told me that Larry would not be back to finish the job till Thursday (it was Saturday). I told her that was not acceptable to leave those big holes in my back yard. Larry then started yelling and screaming in the back ground that he quit. I told her if he quit for them not to be on my property at all and that when they wanted to go get their equipment they would have to call me and I would meet them there to get their equpment. Larry then started yelling and cussing at me. I have never had this experience with any professional that I have worked with in all the years I have been flipping houses. I am a calm, mature person and this was unacceptable. They do not know how to handle a customer complaint without getting mad and cussing them out and not finish the project. So I am left with a lot of dead sod (because they left it on the pallet to long) and big holes in my back yard. He yelled at me he did not want the balance due which is a good thing because I would not finish paying for such lousy service and I have to find someone to finish the work.