HOMESTREET ROOFING, INC

We hired Homestreet Roofing to replace our roof after the big hailstorm in May 2017 and what a mistake that was. After several estimates from other roofing contractors we decided we liked Homestreet. Ken came out and gave us his sales pitch and made it seem like we could trust them to do a good job. In addition, their website states the following: "We use tarps and plywood as necessary to protect all plants, shrubs, decking, and siding. You have our promise to do all jobs in a ti mely manner. Other companies boast of completing jobs in one day-we finish as quickly as possible without sacrificing quality. In fact, we have a quality control inspector on every job." Our roof was scheduled for Sat. Sept. 16th. My husband and I had plans to take our dogs out of the house that day so we wouldn't be bothered by the noise but that all changed when Ken called Friday afternoon and asked if his crew could come right now. I thought that was extremely inconvenient and inconsiderate. I was at home in the middle of something and was not prepared to go anywhere for the next several hours. I agreed, and took my dogs down to the basement. As I watched our surveillance cameras, I noticed that only one tarp was put down over the front porch steps. No tarps over our bushes, and nothing in our backyard area. I called Ken immediately to address the situation. I told him my concerns about our dogs/us stepping on nails in the backyard. Ken stated that he didn't know what their setup was. That's funny because your website says otherwise. How can you make such claims on your website then? After talking to Ken, no tarps were ever put down besides the front steps of the house. The workers finished in about 3 hours. When they left, I noticed one of our shrubs was badly damaged. Our surveillance cameras show a heavy object being thrown from the roof right onto the shrub. A shrub, that took years to grow and has to be ordered from a nursery. I brought this to Kens attention and he said we would be compensated. If there had been tarps and respect for the homespace that wouldn't have happened. The next day on Saturday, we noticed that a permit was never posted anywhere on our property. We took it upon ourselves to pull it from the Adams County website. When I brought this to Ken's attention, he said the workers forgot. The permit should have been posted before work ever started. Where is the project manager? We realized there is no project manager. A reputable contractor will have a project manager to make sure the project goes smoothly. We posted the permit ourselves and in the same conversation, addressed the fact that we could see loose nails all over the roof. This is also funny given that their website claims they have a quality control specialist on every jobsite. A quality control specialist checks for things like loose nails! Ken had the workers come back and take care of the loose nails, but I don't believe that they did because on Sunday, after a rainstorm, we noticed even more nails all over the roof! There was also a nail sticking straight up in the crack of our driveway. My husband almost drove right over it with his brand new tires! Then on Wednesday afternoon, I was in the backyard playing with our dogs when I almost stepped on two nails sticking out of the ground! I was only able to spot them because they had bright orange caps attached to them. This wouldn't have happened with a tarp down. How many more nails will we find? After waiting for over a week for someone to come back and clean up the rest of nails, a worker showed up at our house unannounced. I walked outside and caught him spitting on the side of our house. I told him not to spit on our property and told him he needed to clean up the nails on the roof and in our backyard. He was on his cell phone the whole time I was trying to talk to him. I went inside and about 5 min later I saw someone pick him up and drive off. He abandoned his truck in my driveway for over 45 min preventing me from leaving! He did not even clean up the nails. I notified Ken immediately and he did nothing but make excuses for his workers! Homestreet will not take any responsibility for the shotty work or terrible experience we've had. We also asked Ken to come pick up the check and hand us a zeroed out invoice and the warranties for the new roof and he refused! He then had the nerve to yell at us and hang up on us. Worst customer service ever! Do not do business with this company! This was not a quality job. Our homespace was not respected. False claims are being made on the company's website. We have the proof of these issues both in photos and on surveillance. I would not reccomend this company to anyone.

This project was a disaster from start to finish. The roofers left shingles on our grass for the whole day they were working while it was 95 degrees and it burned the grass so that we had multiple large rectangle shaped dead spots (the grass grew back over the course of several weeks with extra watering) . They failed to cover open vents on the roof while working so we ended up with shingles and debris in our dryer vent (vents to the roof) and as a result our dryer overheated 2 days later and the heating element burned out resulting in us needing to replace our dryer (they partially reimbursed us for this). They installed white drip edging all around the roofs edge despite the fact that our new roof was dark brown and our house trim is dark green (they paid for a handyman to come back and paint all of the drip edge to match the trim). They subcontracted the deck work to an incompetent group that did not sand the deck to remove hail damage and prior solid stain finish as had been promised. (eventually they did come back and fully sand the deck as agreed but then they ended up putting the wrong stain on the deck the second time they did it -- we had agreed to a semi-solid stain at their suggestion for better future handling of wear and tear because they had advised that solid stain had to be refinished more frequently. In the end, they ended up putting a solid stain back on and we left it as is just to have the project over with.) They subcontracted out the screen replacement to a really nice and professional guy and that was the only part of the project that went as expected. Bottom line -- Homestreet over-promised and under-delivered. What should have been a hassle free engagement was a long drawn out, stressful experience. Much of the problems (grass, dryer, drip edge issues) I'm sure could have been avoided if our project had been assigned their experienced roofing team (rather than the B team that came in for their overflow work during a busy summer of roof replacements due to a hail storm). I specifically requested one of their two experienced teams when we contracted to do the work and I was told by Scott their salesman that he would make sure we would get them. Now it appears that was just simple lip service to land the sale. I would never recommend this contractor to anyone.

1. They were about ready to put up cheaper shingles than what I ordered (in the work order) but I caught it just before they started installing them. I ordered and agreed to pay extra for dimensional shingles in the original order. 2. All vents and most metal flashings were supposed to be new, I stopped them on this also and insisted on new pipe vent flashings. I did not get all the vents replaced with new ones as specified in the Allstate claim. 3. They did not paint vents and flashings as stated in the estimate/agreement. I had to call them to bring the paint to the house. I got tired of waiting for them to do as they promised so I painted them myself. 4. Ice and Water Shield was also supposed to be installed. I found out it was not when my last roofing was removed (10/2012). 5. Parker city Building Inspectors rejected the work 3 times. It took them months to finally get the job completed and approved by the inspectors.

Ken came to our door offering to inspect our roof after a bad hail storm. Given the industry's reputation and the circumstances, I was on high alert for a potential scam. The experience turned out to be great though. He met with our insurance adjuster on short notice to make the case that we needed a new roof, which the insurance did end up agreeing to provide. I received an initial payment from the insurance company to cover part of the cost of the roof, but HomeStreet replaced the roof without asking me for a single cent up front, even though they knew I had received a check for it from my insurer. At one point, Ken told me that my insurance company was balking at paying for the highest quality asphalt shingles because they said that they don't differentiate between different types of asphalt shingles. HomeStreet still, however, put the top of the line shingle on our house with their only assurance of receiving full compensation for it being my verbal agreement to sign a request for an appraisal if they need it to convince the insurance company that the product that they put on my roof really is higher quality than the average asphalt shingle. At this point, the insurance company still owes them most of the final payment, but they are working directly with my insurer to get that, and I am not involved in it at all. The cost of the job that I listed above is what I think the insurance company will end up paying, but I only paid my deductible and the cost of the new vents. The only hiccup was that the installation was delayed approximately a week from when it was initially scheduled due to some sort of material shortage, but HomeStreet kept in touch with me throughout, and since I hadn't paid them anything yet, I was never concerned about it. In short, they did a great job, and at every point where one of us was going to have to take a risk that we wouldn't get what we had expected out of this deal, they took that risk on themselves.

They were polite to my family and they cleaned up after themselves each day. They did play music, but it was not bad at all. This is a very noisy process and they did their best to control it. I was very pleased with the job that they did.

He put up a roof without a permit. The inspectors came out and he had to fix a few spots and then he tried to charge me for that. I would never recommend him.

THE COMPANY RESPONDED VERY PROMPTLY, THEIR ROOFER WAS VERY FRIENDLY. THEY COMPLETED THE WORK A DAY AHEAD OF SCHEDULE. (IT WAS SUPPOSED TO BE COMPLETED OVER 2 HALF DAYS)