Custom Decks has been in business since 1996. We pride ourselves on our customer service, communication, high quality workmanship and overall process from start to finish!
Great experience all the way around. From design to build. Everyone was professional and delivered what was promised.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Bea P.
05/2020
5.0
Custom decks did an excellent job on our deck. Everyone from Joshua, Kari , Kristina and Dale have been very helpful and efficient. The deck looks great.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Christina W.
04/2020
5.0
Our new covered patio works seamlessly with our home and has been our saving grace during COVID19 quarantine. We spend hours underneath our new covered patio, enjoying the shade, installed Sonos speakers. It is my new favorite feature of our home. THANK YOU!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Laura G.
03/2019
0.5
I DO NOT recommend Custom Decks. They may appear to be organized and professional during the sales phase, and I was told they value their employees, but in my experience, none of this is true. I hired them to replace an old cedar deck with TimberTech. Dale E. (President) was defensive when I complained about the demolished old deck being strewn all over my garden for days, and my yard used as a toilet. He finally had a dumpster and porta potty delivered a few days after I complained. These should have been provided for the workers when they started. One reason I hired them is that I was told they used only their own experienced crews, sometimes bringing them in from Denver. One of the 2 original workers was unable to work after about 3 days on the job, and Dale was surly and argumentative when I said I was not comfortable with their plan to pick up someone from in front of a hardware store. I was paying top dollar and expected trained, vetted, insured workers, as had been promised. The primary worker, Rigo, had to do heavy work alone, and eventually showed up with a few different helpers (from where?), but they were clearly untrained and were only able to assist him in minor ways. Despite the expensive *design* fee, the drawings were not professionally rendered. I asked for detailed drawings with specs and elevations but they never came. Turns out Rigo did not have any either. Rigo is charming and hardworking, but due to the lack of detailed plans, and adequate support and quality control, he made construction errors that I had to catch. Some were corrected, some I will have to live with. After paying top dollar, I do not have a top quality deck. I have had a lot of work done on my home, and hiring Dales company was the biggest mistake yet.
Rating Category
Rating out of 5
quality
2.0
value
0.5
responsiveness
0.5
justin y.
01/2019
5.0
They kept a very clean job site. Their builders were very professional. The owner is amazing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Linda W.
08/2018
5.0
My former wood deck had partially collapsed. These guys were amazing, clearing out the old deck and replacing it with a wonderful Trex deck. The workmanship was beautiful! True professionals in every way, communication was excellent. I give them my highest recommendation, This Company and its employees were a delight to work with!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jim G.
08/2018
5.0
High quality craftsmanship. Custom Decks did a superb job completely replacing our large deck and adding a cover that matches the house and looks like original construction.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
gale k.
07/2018
4.5
The Custom Deck organization was very good. I have two new TREX decks that look great. The few minor issues we encountered during the project were quickly resolved. The crew (especially Tom and Mike) did a great job building the decks. They were very professional and detail oriented. It's a real pleasure to work with a team that is organized and does excellent work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.5
Yes, I recommend this pro
Margie M.
04/2018
5.0
The deck has not been installed.
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
Yes, I recommend this pro
David L.
02/2018
5.0
Very friendly and professional. We would hire them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
justin y.
12/2017
5.0
Highly recommend them! They made me just a beautiful deck, my neighbors are jealous!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Steve G.
11/2017
4.5
Once they finally got all their ducks in a row, thing proceeded expeditiously, and they did quality work. Am pleased with the final product.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
4.0
Yes, I recommend this pro
Roger L.
10/2017
5.0
If the people were more organized i think the job would have been done a day sooner
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
3.0
Yes, I recommend this pro
Pam F.
08/2017
5.0
We couldn't be happier. Not only is the deck beautiful but the entire crew worked very hard to meet our specific needs
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
justin y.
08/2017
5.0
He is very easy to work with. He built me a beautiful deck. He keeps a very clean work sight. Overall was very professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Scott H.
07/2017
5.0
Great crew, very professional
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David R.
01/2017
5.0
Dale and his team built an amazing deck for us! It included a stacked stone firepit with 700k BTU's! Yes, that is not a typo, it is awesome! The quality and craftsmanship of the deck and firepit is top notch. Dale was great to work with and answered the dozens of questions we had throughout the process. He was flexible and easy to work with and his crew was great. They finished early and we could not be happier with the results! Our realtor told us it has greatly increased the property value of our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jim E.
07/2016
4.5
Very high quality workmanship and install. Dale was very good about keeping us informed and involved us in all major decisions. These guys know decks..
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
4.5
Yes, I recommend this pro
Steven G.
02/2016
5.0
Dale the owner was curtious,very knowledgeable about the product and helped us with the design and how we wanted the deck built they called before coming because we have dogs and finished when they said they would and did a beautiful job we even wanted some more railing added and they came within the next day and installed it. We would HIGHLY recommend Custom Decks!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jennifer C.
10/2015
5.0
We are right in the middle of the project now, but their attention to detail, knowledge, and ease to work with are outstanding. The owner is onsite frequently and actively involved in all aspects of the project.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
J H.
09/2015
5.0
These guys did my deck in 2011....and they did an amazing job. We were very happy with the quality, meeting expectations, timely delivery, etc. I wish I had written a great review on them at the time. So why am I writing this review in 2015? We needed some help with furniture replacement (they had done original order) and also had a concern about something with the deck. They responded as quickly and professionally as if we were a new potential customer. It just reinforced that we made the right decision in selecting them to do our deck replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David R.
02/2015
5.0
Dale was professional and personal. His honesty and integrity was refreshing. I have been in the design and construction business for over 30 years and can say this was a very good experience. The deck was exactly as promised and he beat the estimated start and completion time. Good weather helped, but the crew showed up exactly as scheduled and stayed with the project until completion. Now if it will stop snowing we can enjoy our wonderful deck. Thanks Dale.