Redstone Construction

Scott did not show, no call and no reply to any emails. Update: On May 28th, 6 days after the appointment was missed Redstone's office manager sent an email in response to my Angies List review. Up until this point Redstone did not attempt any communication with me. From Redstone's point of view, text messages and emails have replaced professional phone calls. ______________________________________________________________________________ Dear Mr. Wooten: This letter is in response to the recent review posted on Angie's List as noted below: Found Scott's company on Craigslist. Scheduled an appointment with Scott at 7am to measure and quote a basement finish in our new home. Confirmed the appointment via email on May 21st 2013. Member Comments: Scott did not show, no call and no reply to any emails. We apologize for any missed communications. I was personally copied on a text message to you at 7:07am on the morning of your scheduled appointment. The owner, Scott Forcum, relayed to you that the company vehicles had been broken into and that he needed to reschedule your appointment for an estimate on your basement finish project. I was again copied on a text message later in the day asking if and when you would like to reschedule the appointment. It is our belief that our company acted in a professional manner and that more than adequate communication was provided notifying you of the situation. We respectfully request that you remove your negative review from Angie's List. We are a business that values our reputation and prides ourselves on our customer satisfaction. Best Regards, Jennifer _____________________________________________________________________________ My Reply: Jennifer, My contact information is below, it has not changed. No text message was ever received from your company. In my business telephone calls represent customer service, not text messages. The review will not be removed as it is honest and accurate. Clint ________________________________________________________________________________