Family owned and operated company in Federal Heights. Been in business for over 20 years. We strive to provide great customer service in order build lifelong relationships with our customers. NUMBERS: MASTER PLUMBER 178029 & SUPERVISIORS H & VA 1013476,
Business highlights
62 years of trusted experience
Emergency Services Offered
Services we offer
- Plumbing Service - Drain Cleaning - HVAC Service - Boiler Service - Water Heaters - Furnace & AC Installs - Boiler Installs - Trench-less Pipe Repair (Pipe-Lining)
I get that this was a large job, but the way this work was carried out was extraordinarily unprofessional and beyond frustrating. The work was shoddy and took months longer than expected, leaving our roommates with no bathroom for months. We started out with a fair quote and with Samuel B as our main POC responsible for this project. The job was supposed to take 4 visits and be completed in just a few weeks. The first visit went well, pipes were installed under concrete and things seemed to be going well. However, we then could not get in contact with Samuel and had an extremely difficult time getting the company to continue with the project. Sometimes someone would be scheduled to show up and we'd get a no show, sometimes people we hadn't seen before on the project would come and be completely confused on what work they were doing. We were confused as to why this was happening- after numerous calls, we found that Samuel was MIA in Texas and no longer working on this project. Work after this first visit was horrible- messy concrete pour, trash everywhere, wrong valve installed, and a shower pan installed so poorly that the pipe ended above the pan and water pooled in the pan. The man who installed the pan seemed extraordinarily confused on the process of how to install a pan and yelled at me about the pan, so I attempted to calm him down by offering to leave work to pick up some new parts at a home depot for him, to which he declined. He also charged the wrong amount for the finished job. The company found this out months later, long after our GC finished the shower and fixed the numerous errors with the shower pan. I'd recommend staying away from this company or adding into the contract/work order that work must be completed within a certain amount of time to avoid issues with missing project leads. Yikes!
Description of Work: Plumbing added for new shower, install of new shower pan
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$6,000
Dorothy C.
10/2020
5.0
plumbing
+ -1 more
Toilet replacement
Description of Work: Toilet replacement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Jennifer D.
06/2020
2.0
heating & air conditioning/hvac, basement waterproofing
+ 0 more
David came to the house to service our A/C unit (doesn't cool off the house). Said it all checked out but possible issue could be the sofa was over the return and also our A/C unit was not large enough for the size of our home. Did a few checks and told me to follow up with Ryan for a quote for a larger A/C unit. I called and left Ryan a message with no return call ever.
Description of Work: A/C repair - wasn't cooling house
Rating Category
Rating out of 5
Response from Courtesy Plumbing and Heating
Hi [Member Name Removed], we are sorry to hear about the experience you received with your follow up. We would love to make this situation right. A manager will be reaching out to you shortly to try to rectify this situation. Very Respectfully Affordable Plumbing and Heating
Karen S.
06/2020
5.0
plumbing, basement waterproofing, drain pipe
+ 1 more
Affordable Plumbing and Heating and Air Conditioning did a good job! They were honest, professional, and great to work with and we would hire them again and recommend them to others.
Description of Work: Update plumping, install new faucets, toilets
Rating Category
Rating out of 5
Yes, I recommend this pro
Diane B.
05/2020
2.0
plumbing
+ -1 more
I was initially not given a price and had to get quite impatient with the dispatcher to actually get a quote. They wanted $450 to replace a kitchen faucet plus a $75 call out fee which is waived against any work fee. The strikes me as overpriced and I cancelled my appointment. Maybe they have better deals on other work, but this struck me as outrageous for an hour's worth of work. They have a membership which presumably makes things cheaper but if you only have a one-off project, that makes no sense.
Description of Work: Replace a kitchen faucet.
Rating Category
Rating out of 5
Bill G.
01/2020
5.0
plumbing
+ -1 more
Walter was very prompt in getting back to me and to come by to see what needed to be done. He then scheduled a visit two days later to replace numerous old shutoff valves that were already leaking or would soon start to leak. He was friendly, professional, accomodating and timely. I would use him again.
Description of Work: Water shutoff valves replaced in kitchen and all bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Joseph P.
09/2019
4.0
heating & air conditioning/hvac
+ -1 more
It was good. They were timely. They came in and did their thing.
Description of Work: They cleaned and serviced our furnace and A/C unit.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
JENI U.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
We've used them several times here and I would recommend them. We keep calling them back when if we need them. They're professional, and they did their job and like I said we call them when we need them. We've been here six years, so we've called them several times and I would call them again. That's my go to company.
Description of Work: They put in a water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JENI U.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
They're excellent and I do use them regularly.
Description of Work: They came out for an issue I had with the humidifier.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mary B.
01/2017
3.0
heating & air conditioning/hvac
+ -1 more
It's been okay. We've used them for a number of years and I don't know if I'm going to continue using them. I had them out twice this year and they've been bought out by a larger company. I don't think their service is as good as it used to be.
Description of Work: We've used Bel-Air Plumbing and Heating. They cleaned condenser coils on the air conditioning.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Tammy K.
01/2017
5.0
plumbing
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Marina M.
02/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: I have used them for years for my heating and air conditioning. They are dependable, reliable, and they do replacement, repair, and maintenance.
Rating Category
Rating out of 5
Yes, I recommend this pro
CAROL B.
07/2015
5.0
plumbing
+ -1 more
Everytime they have been here I have been very pleased.
Description of Work: He was originally tasked to fix a leak in the basement, however it wasn't a leak and he capped it off so it wouldn't happen again. He also changed a shower head, as I was unable to do this myself. He replaced the valves in the bathroom sink and fixed the new kitchen faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$138
Miriam T.
08/2013
5.0
heating & air conditioning/hvac
+ -1 more
It went well, however we will not know the final results until we get very cold weather to see if the furnace will cause ceiling damage anymore.
Description of Work: Had to lift up an attic furnace and install a pan and redo some plumbing and add a switch to stop the condensation from ruining the ceiling below.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
susan H.
06/2013
5.0
heating & air conditioning/hvac, plumbing
+ 0 more
The bolts were so rusted under the toilet tank that one actually had to be sawed off. He wasn't sure if he could do it without cracking the porcelain, which would have meant having to buy a whole new toilet. He absolutely had the opportunity to increase the sale by purposely cracking the tank, and he didn't. He was able to get the bolts off without damaging the tank. He was able to get everything done in under 45 minutes. He came on time, was super polite and wonderful at explaining what he was doing and why. He even scrubbed the rust stains off the back of the toilet base. I am super happy with Bel Air and would use them again and recommend them to anyone needing plumbing help.
Description of Work: I had a broken toilet in the master bathroom which turned out to be some very rusted bolts under the leaking tank. Bel Air was able to diagnose the problem, remove the rusted bolts and fix the problem.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Julia W.
08/2012
5.0
heating & air conditioning/hvac
+ -1 more
This is just the most recent date when Belair has serviced my A/C. They have also maintained my furnace since we moved into our home in 2002. I can absolutely recommend this company. Most of my service visits have been conducted by Carl. He has always been on time, very professional, and totally honest. Several years ago I had read about the 40% higher efficiency of new furnaces and asked him about this. He explained that I could get that type of improvement if my furnace was 30+ years old (mine was 15), but that my furnace was in great shape and I wasn't likely to see that kind of improvement. That honesty means so much to me. I know that I can trust what he tells me, and if he says it's time to repair or replace something, it's the truth. I also appreciate that Carl has the heart of a teacher, and I learn something new about my furnace and A/C every time he services them. Working with Belair has been a great experience. When it IS time to replace my furnace, Belair will be the company I use.
Description of Work: Carl came to do a routine maintenance on my A/C. I do this every 2 years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
ETHEL S.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
Had made the appointment about 6 days ago. I was advised when I called they were very busy as Denver was having temperatures over 100 degrees days. . I had heard they do good service from a former neighbor that had a furnace installed several years ago. Also they are a Trane repair service which our AC is. They called earlier in the day and told me when to expect the serviceman. He was prompt and on time and very professional. A very nice man. I will call them again next time I need service on the AC and or furnace. Excellent service. and good price too.
Description of Work: Cleaned AC unit and checked everything and also checked the filters and furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$104
Mary Ann F.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
Our Trane central air had a slow freon leak and over time would slowely lose cooling capacity. When Bel-Air technician came to the house he was able to identify component with the leak and also found an issue with the interior condsenser coil acutally being too small for the external unit. They checked the main component and verified that it was still under warranty, saving us a huge sum of money, and performed all of the work necessary to replace both coils and ensure the entire system was working properly. The technicians were knowledgable and straight forward about the problems and the repair. The repair took longer and used more material than anticipated but they stuck to their quote. All of the work was completed to a professional level and they ensured that they left no trace of them being in the house. We will definatly continue to use Bel-Air for all of our HVAC needs.
Description of Work: Replaced interior and exterior coils on a our Trane central air unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Garrold W.
05/2012
5.0
plumbing
+ -1 more
The technician (Steve) arrived a few minutes before his scheduled arrival. He was very courteous and professional. He found the problem immediately - the pilot light was out. He gave me some advice on possible reasons for the light being out. After he left and later in the day I discovered that the pilot light on my waterheater was also out. I relit it and I've had no problems since. A month or so later I discovered that the utility company had changed my gas meter outside and failed to let me know. That was reason I had no pilot lights! I wouldn't hesitate to call Bel-Air again for service and I've recommended them to other people.
Description of Work: Ordered a service call because my furnace wasn't working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Sandra K.
08/2011
5.0
plumbing
+ -1 more
Mr. Denis was on time, professional, and patiently and completely answered my questions. His work corrected the problem and stopped the leak as promised. My experience was consistent with all plumbing and A/C work done by Bel Air for me.
Description of Work: Bel Air Plumbing, Heating, and A/C, Inc. has installed a tub and shower valve and a valve on house main line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
VALARIE E.
08/2005
5.0
plumbing
+ -1 more
CAME THE SAME DAY THAT THEY WERE CALLED, EXPLAINED EVERYTHING VERY CLEARLY AND COMPLETED THE WORK IN A PROMPT MANNER, MAKING SURE THAT THEY DID NOT LEAVE ANY MESS BEHIND. VERY COURTEOUS, PROFESSIONAL AND FRIENDLY.
Description of Work: WE HAD TO HAVE SOME HOT AND COLD WATER LINES SWITCHED BECAUSE PREVIOUS PLUMBER PUT THEM IN BACKWARDS AND THEN THEY ALSO PUT IN 2 NEW OUTDOOR SPIGOTS.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
KARI H.
06/2005
5.0
plumbing
+ -1 more
THE TECHNICIAN WAS GREAT! WE LIVE IN AN OLDER TRAILER WITH VERY OLD PIPES THAT THEY NO LONGER MANUFACTURE PARTS FOR. BECAUSE OF THIS IT WAS VERY DIFFICULT FOR THE PLUMBER TO FIX OUR DRAINS, BUT HE WAS VERY CREATIVE AND GAVE US A FIX THAT WE CAN USE AS WELL.
Description of Work: WE HAD A DRIP AT THE SINK IN THE MASTER BATHROOM. MY HUSBAND WANTED TO REPLACE THE FAUCET, BUT COULD NOT FIND THE PARTS HE NEEDED TO DO THAT, SO WE WERE FORCED TO CALL A PLUMBER IN TO HELP US. ONCE WE CALLED THE PLUMBER, WE DECIDED TO REPLACE THE FAUCET IN BOTH BATHROOMS AT THE SAME TIME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$347.17
JOHN M.
06/2005
5.0
basement waterproofing
+ -1 more
VERY GOOD. ESTIMATOR CAME OUT AND TOLD ME WHAT WAS NEEDED AND WHAT THEY COULD DO TO HELP CORRECT THE PROBLEM. WORK WAS DONE IN A VERY PROFESSIONAL MANNER. NO MESS. WOULD DEFINITELY USE THEM AGAIN.
Description of Work: INSTALLED LINE DUCT FAN, SWITCH, REQUIRED INTAKE AND EXHAUST GRILLS, AND HUMIDISTAT IN CRAWLSPACE. A WATER LINE RUPTURED IN THE CRAWLSPACE AND I NEEDED SOME WAY TO VENTILATE THE AREA. THESE PEOPLE WERE THE ONLY FIRM THAT I COULD FIND THAT WOULD DO THIS WORK. IT'S NOT EXACTLY PLUMBING, BUT ITS NOT HEATING OR A/C EITHER.
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Service Categories
Plumbing,
Drain Pipe Installation,
Energy Efficiency Auditing,
Drain Cleaning
FAQ
Courtesy Plumbing and Heating is currently rated 4.5 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Courtesy Plumbing and Heating accepts the following forms of payment: Check,MasterCard,Visa
Yes, Courtesy Plumbing and Heating offers free project estimates.
No, Courtesy Plumbing and Heating does not offer eco-friendly accreditations.
Yes, Courtesy Plumbing and Heating offers a 5% senior discount.
Yes, Courtesy Plumbing and Heating offers emergency services.
Yes, Courtesy Plumbing and Heating offers warranties.
Courtesy Plumbing and Heating offers the following services: - Plumbing Service - Drain Cleaning - HVAC Service - Boiler Service - Water Heaters - Furnace & AC Installs - Boiler Installs - Trench-less Pipe Repair (Pipe-Lining)