Johnny's Plumbing & Hydronics Co.

To say their service is poor would be to infer they offer service. 8/3/22 - was my first contact with Johnny's Plumbing. I spoke with Shawn about purchasing a Mendota Gas Fireplace Insert. Shawn provided a quote for the insert the next day; very impressed. I called Johnny's twice more in the month of August to schedule an inspection of our current fireplace and to get an installation quote. I spoke with Ruby. Then nada!! Next, I left a negative review on their website. Johnny's called me the same day to assure me they would take care of me. Ruby said it would be their Service Department Manager that would do the visit to my home and he sets his own schedule. Ruby said she would have him call me. Nada!! Finally, they called me and said someone to come to my house on 9/7/22. 9/7/22 - The employee that came to our house was Jim. He indicated he was not knowledgeable on doing gas inserts. He took some measurements and pictures and said someone in their estimating department would contact me in 7 to 10 days. I was wholly unimpressed with Jim; he had a can't do attitude. Then again nada!! 10/25/22 - I left another negative review on their website and Tony called me that same day. He said Jim had been fired and blamed him for the reason I never got an installation estimate. Tony said he would talk with Ruby in their scheduling department and have her set up an appointment. Tony said he would probably be the person coming to my house. Then nada!! 11/11/22 - Johnny's Plumbing has not been in touch with me since Tony called me on 10/25/22. It has been 3 months since my first contact with Shawn at Johnny's Plumbing. It is time to forget about Johnny's Plumbing. Since they haven't take the initiative to take care of me prior to the sale, I can only assume things would be worse after they are paid. Respectfully, Guy

Tony came over the same morning I called and assessed what needed to be done immediately as we discussed possible later projects. When the guy came by to repair the two leaks under the house, he also brought the proper knob for one of our showers so the full range of temperatures could be used. We will definitely go back to Johnny's in the future!

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The plumbers arrived promptly when I was told they would. The job was performed professionally, new fittings and a ball valve were installed on the new unit, and the old water heater was removed from my basement.

I took the manual from my old shower valve to Johnnys Plumbing and they were able to match up a new valve that would retrofit without any modifications, saving me time and money. The plumber performed the work in a professional manner, showed me the defective valve and that corrosion was causing the leak, and that the valve was unrepairable.

See above..Not going to re-type it.

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When I initially called Johhy's Plumbing the young lady that answered was very polite and professional. She in turn put me in touch with a gentleman in the office familiar with garbage disposals. He was equally polite and professional. I live 32 miles NW of Canon City and was not looking forward to a service call. The gentleman at Johnny's Plumbing via telephone, advised me as to a method of checking to find out if I needed a service call or a replacement garbage disposal. I performed the method he suggested and was happy to call him back to advise the unit was apparently "fixed". When I asked if there was a charge for his "telephone consult", which he had very freely made, he said "No, I'm glad your problem is resolved". Thank you Johnny's Plumbing!

They did a great job. They were prompt and efficient. They went out of their way to make sure things worked well and that I was satisfied.