Response from Mile High Exterior Construction LLC
To All Consumers who are reading this review from Consumer (deleted member name) 6-10-13: The consumer stated that she had no appointment with Mile High Exterior Construction. That is correct because she stated she would be at home that day. I informed the consumer that I would call the estimator to see if I could add an estimate to his schedule. If so he would be stopping by at some time that day. The consumer did not decline this and no set time was needed. The estimator just happened to show up as she was getting out of the shower. The consumer did not tell the estimator it was not a good time. The consumer called back to the office and the receptionist answered the phone. The consumer stated she wanted an estimate with her removing the gutters and one with MHEC performing all work. The receptionist informed the estimator of this. If a call is missed or MHEC receives a call outside of normal business hours we have an answering machine that has our personalized business message on it so that all calls are never missed. Every consumer that calls MHEC is a valued customer. The consumer also stated that she never received a bid from MHEC. Below is the original email sent on the very same day June 10, 2013 of the estimate with the proposal attached. It has everything to prove MHEC responded by email to the consumer. MHEC even contacted Angie’s List to forward this email to assure them that the consumer was in deed contacted. The consumer email address is not listed for her privacy rights are being protected by MHEC. MHEC takes pride in the work we do and time to assist our customers with the utmost respect. From : Mile High Exterior Construction Subject : Gutter Proposal To : (consumer email deleted for her privacy) Sent: Mon, 10 Jun 2013 20:06:05 -0000 (UTC) Attachment1 attachment Good Day (deleted member name), Thank you for giving MHEC an opportunity to bid on your upcoming home improvement project, give our office a call with any questions. Thank you again, Mile High Exterior Construction, LLC 10343 Federal Blvd Unit J 418 Westminster, CO 80260 O: 303-410-1126 F: 303-404-9209 www.mhec.biz This message, including any attachments, may contain confidential information intended for a specific individual and purpose, and may be protected by law. If you are not the intended recipient please delete this message immediately. Any disclosure, copying or distribution of this message, or the taking of any action based on it, by any unintended recipient is strictly prohibited. -------------------------------------------------------------------------------- MHEC (deleted member name) GUTTER 6-10-13.doc MHEC (deleted member name) GUTTER 6-10-13.doc 102 KB View Download