FRSR, LLC.

This company is a complete fraud that stole my deposit despite never doing a single hour of work!! I contracted with them for $15k+ in landscaping work that included retaining walls, patio, fire pit and fencing. I signed my contract on June 23 and the project was to begin on July 19 and take up to 8 days total. He also collected a deposit at the time. They never showed up and they never provided a start date. I patiently worked with them and their office manager, Janet McMillin, but all she ever did was say they would get back to me. Finally, on Sept 7 I told them to cancel the project and refund my money. More than a month later, they still refuse to refund the deposit or even respond. To be clear, not a single bit of work was ever done and it is now Oct 15. They didn’t even kick around a pile of dirt. I am pursuing action against them and would welcome hearing more stories and working with you. Please email me at FRSR.Fraud @gmail.com to learn more.

Horribly unprofessional & unresponsive. We had sod installed that is of very poor quality & they won’t do anything about it. Thousands of dollars spent without any accountability by Eric, he’s just collecting his money & running.

Guys showed up when they were scheduled! Hard workers!

The project was a stamped concrete patio that was a combination of a new pour and a overlay over a existing concrete pad ( the salesman assured us that this would be no problem ). Within a day or two of the completed project a crack outlining the entire overlay appeared. FRSR was contacted and they eventually sent out a couple of workmen who pushed some colored grout into the entire crack, this did absolutely nothing and the crack immediately re-appeared . In addition to the huge outline crack, the overlay began delaminating from the pad and other large cracks began to appear in the poured concrete, mostly concentrated near the overlay. After many attempts at communicating ( FRSR does not take phone calls, they employ a answering service to forward messages ) another crew came out and for some reason resealed the entire patio, this also did absolutely nothing and even made the obvious delaminating look worse! After once more pleading with this company to repair this problem a workman showed up and confirmed that the overlay needed to be replaced. This work was never done. After exhausting all attempts at trying to contact someone from this companies management team I filed a complaint with the BBB. FRSR is not a member of the BBB ( their current rating is a C- there ), but the BBB did try to facilitate a resolution to this problem to no avail. I retained a lawyer who sent out a letter to FRSR asking them to address the issue, there was no reply from FRSR. I considered taking them to small claims court but even after winning the case there is no guarantee of collecting any damages awarded from the company, so I did not pursue that course. I have had several concrete contractors come out to look at the patio, all agreed there is no fixing the overlay issue, the only solution is to tear out the entire patio including the pad that was overlayed and re-pour the entire job. All the contractors also expressed amazement that FRSR would even attempt and combination overlay/new pour, they stated that such a procedure was doomed to fail since the overlayed pad and the new concrete were essentially two different pours and cracking was guaranteed. I have been saving money the last couple of years and will have job re-done by a reputable company with good reviews. I will say that I am amazed they are still in business and am even more amazed that they are listed on Angie's List,.I hope this review ( apparently the first to be submitted on Angie's List ) will save someone the heartaches of dealing with this company. If you are reading this, please don't take my word for it, go to Yelp or the BBB and read the reviews there and save yourself money and trouble.