Simply Clean

Description of Work: .

Description of Work: housecleaning

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Description of Work: We made several attempts to schedule this prepaid cleaning. This company kept promising they would get back to us and never did. father a year we realized we had thrown away our money and no longer trust Angie's list deals.

Description of Work: tried to schedule cleaning with this company on 3 separate occasions - twice she didn't show up - the third time she was scheduled to come - she called and said she had pneumonia and didn't know when she'd be able to come - that was the last straw and I contacted Angies List to get my money back from the Angies Big Deal.

Description of Work: I had a very difficult time trying to schedule an appt with business and could not get a return phone call. After several attempts I did get a call saying they had some difficulties in the business. Then Angie's List blocked access to the site saying the business was not in good standing with Angie's List [for unspecified reasons]. I then discontinued all attempts to do business with them and told them that until they were in good standing with Angie's List I would not want to use their services. In the meantime I found someone else to do the work.

Description of Work: I purchased a Big Deal for housecleaning.

Description of Work: Was hired and paid to clean the house, but she did a half-way job.

Description of Work: Services were never performed, could never get hold of them after initial phone calls.

Description of Work: Housecleaning

Description of Work: This was a big deal coupon. Two people were supposed to show up several times for a total of 6 hours of cleaning. One person showed up for one hour and left. The kitchen floor was swept and mopped and the bathroom cleaned.I tried several times to schedule appointments. I asked her to call me to fulfill her obligations even later on... still no response.

Description of Work: No services were performed.

Description of Work: I purchased this coupon back in Oct 2011 and am now ready to use it. I have called her twice this past week and she has yet to respond to me. I find that very unprofessional and that is why I have given her an "F". I am now requesting a refund.

Description of Work: Tried hard but place was just OK. Got bleach on my bath towells. Goes on a lot about how good she is. Thru this I learned that Deal of the Day is not necessarily a highly rated provider. Next timwe i will check before I purchase.

Description of Work: We wanted four hours of housecleaning. We purchased a Big Deal coupon.

Description of Work: There have not been any services yet and I am embarrassed because this was an early Christmas gift that I gave my daughter.

Description of Work: They did not show up, or call to let me know they could not make it to an appointment.

Description of Work: We took them up on their BIg Deal offer of $66 for 4 hours of house cleaning.

Description of Work: They cleaned my house!

Description of Work: Simply Clean did floors and surfaces for 2 levels of our quad level home, plus bathrooms (minus floors) upstairs.

Description of Work: She did two hours of housecleaning. I have wood floors, she cleaned them as well as baseboards. She cleaned the kitchen, cabinets, dusted windowsills. She also cleaned the bathrooms and bedroom.

Description of Work: House cleaning of the common areas in my apartment (kitchen, bathroom living room)

Description of Work: Detailed my entire apartment after I moved out

Description of Work: Without a doubt, this is the WORST experience I have EVER had with any company! In March, 2011, I bought a Living Social voucher for 4 hours of housecleaning from Simply Clean. On June 13, I called to make an appt., got their voice mail, and left a message. The next day "Anthony" called back when I was out and left a message that he would call back later in the day - but no call. On June 15, I called and left another message - no return call. On June 16, I called and left another message my - no return call. (In each message I had given my name and telephone number.) That evening, June 16th, I called Living Social and they called the Simply Clean telephone number, got voice mail, and left a message asking Anthony to email me. He emailed the next day, saying he had called me each day and perhaps there was something wrong with my voice mail. I returned his email within 30 minutes, saying I had checked both my caller ID and answering machine and that there had been no call from him since the morning of 6/14 - perhaps he was dialing the wrong number . . . . More importantly, I still had no appt. for my house to be cleaned. The next day he emailed me back and said he HAD been dialing the wrong number and that he would call me that evening. He didn't call until the next day, and we set an appt. for my house to be cleaned on Thursday, June 30, at 12 noon. However, he called the morning of the 30th to say that the cleaning lady was running about 2-21/2 hours late, and asked if she could she come between 2 and 2:30 p.m. Unfortunately I had another appt. at 5 p.m. and had to leave home by 4:30. Since he was obviously sending only one employee, that would not leave enough time for her to do the 4 hours worth of work I was expecting. At that point, I asked to reschedule, and so we did - for 9 a.m. on Friday, July 8. At that point he joked that if something came up, "I will come and clean your house myself." When the cleaning person had not arrived by 9:15 a.m. on July 8, I called Anthony. He said he did not know why she wasn't there, so he called her and called me back, saying "Susan" had had car trouble and wouldn't be able to get to my house (wouldn't it have been reasonable to expect her to call him so that he could have let me know??) After much discussion, I reluctantly made another appt. - for 11:30 a.m. on Monday, July 11. I imagine you can guess the rest of this story; again, the cleaning person did not show up - no calls, no notification. (Oh, and by the way, each time I had a cleaning appt., I had made an appt. the next day to have my carpets shampooed, so rescheduling had to be done not only for housecleaning but for the carpet cleaners, too. They are probably not very happy with me . . . . ) On July 11, I called Living Social and went through this unbelievably frustrating month-long situation I had encountered with Simply Clean - LS, of course, volunteered to refund my money and to turn my information over to their board to review my complaints. I also called "Anthony" many times throughout the day and finally got him around 6 p.m. When I told him that "Susan" had not shown up, he said he did not know that and asked what I wanted him to do. With remarkable restraint, I did not answer that question, but I did tell him I had called Living Social and reported the situation and that I was going to do a review on Angie's List, the BBB, and anywhere else I could to make certain everyone would know how unprofessional and unethical his company is . . . whereupon he hung up on me! Soooo - unless you enjoy wasting time and money on a company that has no interest in doing its job or providing even the smallest scintilla of customer service, then DON'T EVER THINK OF USING SIMPLY CLEAN! (Note: Judging by the other reviews I've read on yelp.com, perhaps I'm the lucky one; it sounds like that even if someone from Simply Clean does get to your house, you've wasted your money because they do such a poor job!)

Description of Work: Simply Clean cleaned the house we just moved into. They cleaned everything except for the windows. SHe cleaned the floor, the cabinets, the window sill, the bathroom tiles, the top of my appliances, and a bunch of other stuff.