R AND R HEATING AND COOLING

We had to have R and T out at least 3 times to try to get our air conditioning done right. They're tech kept adjusting the freon levels in the system saying it was running properly, but the house would not cool, and the unit would run all the time. When we asked the tech why the house wasn't cooling, all he could say is I don't know, and in a very rude and condescending manner. On the 4th visit, we finally got a tech who seemed to know what he was doing. He stated that he had the unit running at it's peak performance, yet the house would not cool. Finally after several discussions with the builder, R and R agreed to put in a bigger unit, only they did not tell us that they were going to do so until they showed up to correct some other work they messed up. When they showed up with the bigger unit, I told them it was not big enough, based on my research, and told them I would not accept anything smaller than what I thought I should have for our size house. We were also told the owner of the company would show up, which he did not. The tech had to call the owner, and told the owner that I was being rude and in his face, while I was standing there, mind you they just showed up with the bigger unit. So finally the owner agreed to install the proper size unit, so the tech had to run all the way back to the warehouse, and return with the bigger unit and new coils. The tech then mentioned how the owner of the company was going to have to eat the cost of the bigger unit, and how generous he was being for replacing an improper size unit to begin with. Bottom line, they dropped the ball to begin with, and then made it difficult to do the job properly. Our house was not the only house to have the same problem with R and R.

Twice they repaired it but within a few weeks it was not cooling again. The third time seemed to fix it for good. They were prompt but I wasn't pleased it took 3 times to fix.

BILLED AT AN HOURLY RATE. REPAIRMAN WAS VERY SLOW AND TOOK A LONG TIME TO ACCESS PROBLEM. IN THE END THEY DID NOT PROVIDE A LOT OF EVIDENCE AS TO A SOLUTION TO THE PROBLEM.