Merry Maids of Brighton

None of the services I requested were done. Baseboards and blinds were dusted, but needed a wet cloth cleaning. When I asked for the flor to be pousted as they mopped with a cleaner that made the floor dull, I was told they dI'd not provide that service (I had the polish on hand). Crumbs/ dust in corners of floor. Cleaning was about as good as my teenagers do.

We had used Merry Maids for many years, more than 10. Over the years the quality was good to great. There may have been missed corners or window sills, but generally it was a good job. Over the last 2-3 years the work had grown more careless. There were times that instead of a 2-3 person crew only 1 person came out. Things reached a point where we were about to drop them, but Mike did an excellent job of visiting the home and seeing the issues. For a while after the service recovery things were back to being great. The quality began to slip again and it began to look as though the master bathroom floor was not being washed-- it has a rough texture so it does need hand washing. Merry Maids came out a second time, figured out they would need to use a brush. This time things never really returned to great. Finally, after a cleaning when many parts of the house were missed, and it was clear that the area around the toilet had been avoided for some time, we decided to stop using Merry Maids. We stuck with them longer than we should have because we had a good history with them. By the end, they weren't even phoning it in.

Merry Maids had some great maids and some not-so great maids. I would have a great cleaning one week and a cleaning with a lot of misses the next. The straw that broke the proverbial back was that we had an electronic device go missing and then show up a couple cleanings later after I made some inquiries with the company. I have no evidence to prove anything so I can not put blame on Merry Maids, nor would I want to falsely accuse anyone, it was just to coincidental for my husband and I. We changed cleaners.

They did not clean all of teh rooms we were charged for, on 3 different occasions. They refused to credit our account for work not done. They did offer toc ome and clean again, but that was silly given it was a coupel days before our next cleaning and we basically had to live with the dirty rooms until they could get back. The coustomer service was bad, the prices were high, and the effort was minimal. These folks did not seem to appreciate our business at all. Given they only spent 45 minutes on the previous cleanings (at $125 per cleaning), the reluctance to work with us and make it right just seems crazy.