This is the company that Lowes sent to install our new carpet. They destroyed our moisture barrier pad, then gave us an attitude when we asked them to at least follow the installation instructions printed on the pad. They installed the padding on the stairs incorrectly, and gave us a b.s. excuse why they did it that way and refused to fix it. They allowed the roll of carpet and pad to get wet when it started raining. All in all, a horrible experience with this company. I do not recommend them.
Description of Work: Installation of new carpet and pad.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$5,400
John F.
08/2021
5.0
flooring contractor
+ -1 more
Very satisfied with the laminate flooring install by Lowes using Kluge Brothers Flooring. The installers showed up on time. Got right to work and at 5:30pm said they only had about 10% left to do and rather than "tie me up" for another day they worked through to 7:00 pm and finished the job. Eventhough it was late they swept the floor clean and took all of the residue with them. I couldn't be more satisfied. The floor looks great. Thanks for a job well done!
Description of Work: Installed laminate flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Leanne M.
05/2016
5.0
flooring contractor
+ -1 more
Don, You provided me with recommendations on a couple of guys that would do carpet stretching..... Marv was one that we used but as you know he is gone.... I lost the phone numbers of the other two guys... I'm looking for the individual that worked in Evergreen... Is there any chance that you can provide me with his phone number or anyone else that you would recommend for repair and re stretching...... This is just a follow up to the voice mail that I left you.... Thanks in advance Ron r_ge@msn.com 303-683-6833
Description of Work: Provided Recommendations
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
erica E.
12/2015
5.0
flooring contractor
+ -1 more
.
Description of Work: Kluge Brothers performed the porcelain tile install I bought through Lowe's. The installer, John, was excellent. He arrived on time, was very professional, and very customer oriented. The installation looks terrific. I would definitely recommend Kluge Brothers if all of their installers are as wonderful as John.
Rating Category
Rating out of 5
Yes, I recommend this pro
erica E.
11/2015
5.0
flooring contractor
+ -1 more
.
Description of Work: Lowes uses Kluge Brothers for a porcelain tile install for kitchen and bath. I paid for the installation thru Lowes. The installer was terrific: install looks great, he arrived on time each day and was very professional. He clearly cares about his work and making customers happy.
Rating Category
Rating out of 5
Yes, I recommend this pro
Dee D.
09/2013
3.0
flooring contractor
+ -1 more
We are selling our house, Kluge flooring was contracted by Lowes, they called me for the key box code & they wrote down FLF, knowing there could be confusion I specifically told them Sam/Larry/Sam NOT letters alone?. SO I get to the house and the installers had removed a screen and crawled through a window to get in. There does not seem to be good lines of communication. I would not use them again.
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Service Categories
Flooring Sales and Installation
FAQ
Kluge Brothers Flooring is currently rated 3.6 overall out of 5.
No, Kluge Brothers Flooring does not offer free project estimates.
No, Kluge Brothers Flooring does not offer eco-friendly accreditations.
No, Kluge Brothers Flooring does not offer a senior discount.
No, Kluge Brothers Flooring does not offer emergency services.
No, Kluge Brothers Flooring does not offer warranties.