Hot Bugz Bed Bug Heat Extermination Inc.

From the moment I called Sean, he was a pleasure to work with. This was a very traumatic thing to have happen in our home, and we needed someone to take time with us and walk us through everything. Sean never hesitated in answering a question. We must have asked him 100 over the week we worked with him, and he answered them all and very thoroughly. I called Sean out of desperation because I had had a no-show with a popular pest control company that morning. He was in Loveland that afternoon and drove from there to Aurora at 3:30 that same day to ensure a same-day inspection. He spent 30 minutes with us in our home and explained everything that could ever be known about bed bugs and bed bug remediation. It was incredibly helpful. He could not find evidence of the bed bugs after we had performed our own remediation the day before, and he offered for us to wait to see if they came back. By that point we had heard many stories of people going through the same thing and the bed bugs always returning. He confirmed this as well. He gave us a quote and we opted to move forward. This is an expensive endeavor which was our only issue with the entire process. (As an aside, the prep for this service is very time consuming. Make sure you plan on many hours to prep before his service. This is the only way to ensure a full remediation.) On the day of the service Sean arrived right on time at 8am if not 5 minutes early. He answered all of the additional questions we had post the extensive prep. He emailed me and texted me throughout the day updating me on heat levels and issues he had heating various rooms. We have ceiling sprinklers and one was rusted out so he felt unsafe heating that room. He was able to remove all of the items located in that room, however, so they were properly heated. Because it was a bathroom, he was not concerned about it being heated to the thermal death point. He went a step further and sent me a video of the sprinkler so we could alert property mgmt. In the end, he was able to properly execute the remediation. We came back home at 8pm and our condo was still incredibly hot (104 degrees). We did not feel we could stay the night until it could cool off further overnight. We were able to move back in the next day. There were certain pieces of furniture that had been moved and not returned, but he had previously mentioned that would be the case and it wasn't a big deal. We had some additional issues after his visit (microwave wasn't powering on, etc) and he continued to take our phone calls and try to assist us. I would highly recommend Sean and Cimex to anyone that has to go through this ordeal. He is the utlimate professional, maintains an extremely high level of integrity, and has a passion for helping people through this experience.

Sean seemed professional and explained the process of heating the house to eradicate all bed bugs in detail (we thought). He told us to remove objects from the home held together by glue, etc. When we returned however, this is what we found: our television set was on top of our washing machine out back; and several other objects were literally on the back porch and stayed there overnight (it rained that night). Should I thank him for removing these objects from the house if he felt they would be damaged or chide him for not telling me to do that myself; not telling me he moved my stuff or where he moved it, or for not trying to put it back when done? But the real disappointment, which is truly unforgivable, is that the wood floors in one of our bedrooms (which had been sanded and re-finished 6 months beforehand) warped and the the apoxy used to fill in cracks between boards bubbled-up in between the cracks and then hardened. Our wood floor in that room was ruined. We would never have used the service had we known this was a possibility. Sean said he did not know it was a possibility. Sean charged $600 and our floor had cost $450, so we offered to pay him $150. Instead he offered to refinish the floors himself. We hated this idea but entertained it. He was going to come by and look at the job but then canceled twice, then we couldn't get a hold of him for a week, etc. Eventually we just put a smaller check in the mail and never heard from him again.

We called him -- pretty much in a panic -- at 7:00 am in the morning because his ad said he opened at 6:00 am (really?!) and my husband woke up covered in bites and I had a few as well. He said he could come out as soon as he dropped his child at school, and sure enough, about 8:15 he was at our house. Before he came he asked what made us think we had bed bugs and he told me he thought from my description it was very unlikely. But he offered to come and check anyway and I wanted him to. He checked our bed and bedroom thoroughly and confirmed--no bugs. The charge for this service? $0!! We just sent him a check anyway--he certainly deserved it. I must say, I was still a bit skeptical because I couldn't figure out any other explanation, particularly because my bites were all in lines, which I gather is typical for bedbugs. My husband had some lines too, plus lots of single bites. But a doctor diagnosed my husband with contact dermatitis, gave him some pills and cream, and sure enough, it's gone away with no more problem. So Sean was right--no bed bugs. Whew! And thanks to Sean!

We were certain we had bedbugs after finding one in our bedroom. Sean from Cimex did a home inspection and viewed the insect under a microscope. His knowledge and intuition said it was a bat bug, not a bed bug. Just to be sure, we had an entomologist from CSU confirm 100% that it is a bat bug. Sean was right on with his analysis and that saved us well over $1,000 we may have spent unnecessarily on treating a bed bug problem. We now know we had bats in the attic, but that is a much preferable issue to deal with. I highly recommend Sean for his professionalism, expertise and honesty! Nick Boulder, CO

The return call to me was prompt - overall the experience was excellent.