Moved us from Casper, WY to storage facility in Denver. Gave us one bill, then said we owed more. When they moved us from storage to our home in Golden we requested a re-weigh which showed they had over billed us - the original amount billed was for 3,000 lbs more than our actual weight. We discovered a road bike and two tool boxes had been lost or stolen. The company has stopped trying to communicate with us or resolve our issues. Phone calls and messages go unanswered. We have filed a claim for the lost or damaged items with the contract company that handles claims for them but haven't heard a response at all. We have also filed a police report, a home owner's insurance report and other complaints. It has sucked up a ton of our time and cost us about $2500 in lost or stolen items. Not a trustworthy company.
Description of Work: I already reviewed this company under a different name. They mis-weighed or falsified the weight of our mover and over charged us. Lost or stole about $2,000 worth of our stuff. No longer return phone calls or make any attempt to resolve our issues.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$7,000
Pamelia M.
06/2012
5.0
moving companies
+ -1 more
They were very courteous, helpful, and easy to work with. I would use them again if needed.
Description of Work: Empire provided moving services.
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Service Categories
Moving Companies,
Storage
FAQ
Moving & Storage - Empire Relocation is currently rated 3 overall out of 5.
No, Moving & Storage - Empire Relocation does not offer free project estimates.
No, Moving & Storage - Empire Relocation does not offer eco-friendly accreditations.
No, Moving & Storage - Empire Relocation does not offer a senior discount.
No, Moving & Storage - Empire Relocation does not offer emergency services.
No, Moving & Storage - Empire Relocation does not offer warranties.
Moving & Storage - Empire Relocation offers the following services: Moving & storage facilities.