Homesafe Security System

Description of Work: ADT was my security system for nine years. Over that period of time the alarm on my back door did not work properly -- they wanted to come out and fix it many times, each time wanting a service charge, etc. I would simply reset my box and it would be okay. Whenever my electricity went out due to storms, etc., the alarm would beep because of the power outage -- which drove me nuts. I would call ADT and ask them if there was a way to stop the beeping and they told me it was too complicated to turn it off, etc. However, this past January I started renovations to my kitchen and put in a new kitchen door and a new window, which meant that I rememoved the security device from the door and window. As a result, the beeping started on the alarm -- I called ADT and told them that I removed the devices on the window and door and asked them if there was anyway that I could stop the beeping -- the answer was no, it was too complicated, etc. Finally, I was so annoyed with the beeping that I called them again and told them that I wanted to cancel my account if I couldn't stop the beeping. At that point I was given directions to stop the beeping, which disconnected the alarm system -- however, they continued to bill me the full amount each month. I didn't want to pay for an alarm system that I wasn't even using and I called ADT back to cancel again, and it was at that point -- for the first time -- they told me that I could put my account on suspension and would only charge me $18.00 a month instead of the full amount -- it was a really convoluted process. Even though I notified them by phone, and gave them my password, etc., it took several days for them to send me a notice which I had to fill out and fax back to them. Nonetheless, even though I did all of that, they still continued to charge me the full amount for months -- they still have not refunded my money. It has been a horrible experience. I have paid them loads of money over a nine year period and they have provided lousy customer service -- and they owe me money.