Carpet Mill Outlet Flooring Stores

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We had flooring installed in 2009.I had called carpet mill shortley after install because where the carpet and flooring meet a trim was installed,but carpet was fraying.One of the installers came out and fixed,but was only a temporary fix the carpet continued to fray because it was cut too short.I was not too concerned because we were hoping to replace the carpet in th near future.After the install.we were happy with th flooring itself,but never really inspected the base boards until we repainted and noticed cracked base boards,base in guest closet was not base that was there before install.there was a big space in corners,also caulking was bad,they tried to hide mistakes by covering with caulking.In March of 2013 we had a contractor come out to give us an estimate for 2 bathroom remodel,also kitchen.During this time they brought it to our attention that the floor in guest bathroom was lifting.I related to them that for several months there was an odor coming from that bathroom and also master bathroom which is right next to guest bathroom.They inspected ceiling under bathroom and related to us that there was a leak in the kitchen ceiling.They were hired to do our remodel.They removed the toilet,related that toiledt had not been reinstalled correctly,the rubber ring was not the correct ring,it should have been a thicker ring due to floor being higher than previous floor and also toilet was not set right and had not sealed.They began tearing out flooring that carpet mill had installed,we could see where it had beenslowly seeping.I called Mark at Carpet Mill and explained the problem.He said the project was only warranted for 1 yr.and we would have noticed the problem immedietly.The guest bathroom was used rarely so how could we have noticed sooner.Heseemed very unconcerned,did not even offer to look at it.We had to completely replace flooring in bathroom,tear outdrywall in kitchen ceiling,they had to decominate beams.This cost us approx.$3500.00 over and above what our remodel cost.My husband and I are on a fixed income,retired,and had to save to pay for the work that carpet mill did.We purchased carpet from Carpet Mill in late 1990 and were very happy with carpet and installation.We took pictures of the entire tear out ,sent a claim to our homeowners ins.they denied the claim for the reason that it had been leaking for quite some time.I feel when a major problem like this happens due to shoddy work the company that is responsible should at least make an effort to make it right,we trusted them to do a good job and they failed.I will let my friends and family know of the problem we had with Carpet Mill and advise them not to do bussiness with them.

They were very professional and they had a very good choice of flooring.

I don't think that there was anything outstanding. They were pretty run-of-the-mill. They were helpful. Overall, it turned out well.

Very convenient - we had purchased our carpeting for the upstairs from Carpet Mill a couple of years ago. It was now time to replace the basement and stairs carpeting. We called and spoke to Bud who charged us the same amount per sq. ft. for the same carpet we had purchased two years back. Considering the price increases due to rising manufacturing and delivery costs over the past couple of years, we were pleased with the deal. We did it all over the phone and never had to go to their store. Installation went smoothly and everything was completed just as expected. We'll go back there once we wear out our carpet again.

They had one product which we couldn?t find anywhere else; that?s the laminate product. They were easy to reach and answered all questions. They were responsive and their customer service was good. We did have one of the installers of the laminate, who had the stair treads squeaking and then we had another person come and fix it up for us. I will use their services in future, if required.

Bob was very helpful in selecting the products which would best suit our home. And all the installations happened on schedule and to our satisfaction. We had three different crews and they were all very professional and did an excellent job!