Bell Home Solutions

Mario, the technician, seemed very nice and knowledgeable The $49 quoted trip charge turned into a $220 diagnostic charge not including any service. He wasn’t sure why water was appearing on the floor, but felt it may be due to some clogging of a PVC drain tube. He said it was not possible to simply clean it out, but it should be replaced at a cost of another $250 (for a pipe?). We declined. We subsequently had another repairman come in who said there is no problem cleaning the tube and did so. The material clogging the pipe is shown in the photo.

Scheduling the appointment was fine. The tech was ahead if schedule and came early, which was great. However, after replacing the leaky pipe, he poured the water and debris into our bathtub and left us to clean the mess.

They're always very thorough, efficient and are on time. I use them constantly when I need heating, plumbing, or electrical services. They get the job done.

Not well. I had to call and complain that I was very overcharged for work that wasn't completed nor satisfying. They didn't know how to fix it, and had 2 different repairmen come out and each time I was charged and it still isn't fixed. I feel like I should have been quoted a fair price and plan to repair it from the start. I was told by the manager they'd contact me and come fix it and I haven't heard back in several weeks.

I had a technician come out to troubleshoot my boiler....I paid 125$ to be told it needed "a sensor" and another $960 in labor. He would not give any more information. When I called his supervisor to complain I was told that even though I had paid for the information I wouldn't be given anything specific so that I couldn't have "Handy Manny" come out and fix it. When I questioned the cost of $960 for an estimated 3 hours of labor I was told that it wasn't an hourly wage and I had to factor in their "overhead" including what they pay their secretary to answer the phone. I don't consider this to be professional. I paid for a service and then was basically told that the service would only be partially performed so as to force me to use their overpriced services and that I shouldn't make any noise about it, because you know, they gotta keep the lights on and I should just know I have to help pay for their electric bill. NO thank you.

Good quality, but because they are paid hourly, workers were in no hurry. Quite expensive. Pleasant people. Workers also seem to have some sales responsibilities, would hire again for certain types of highly skilled work.

Very well...serviceman was professional and friendly. Service was done quickly.

Very well. The technician from Bell Home Solutions promptly arrived at our house, located the leak, obtained the replacement part for stopping the leak, and installed the part. Problem solved!

All of the work Bell has done over the years has been first quality including professional plumbers, wallboard and tile professionals, and electricians. Arrival time is always spot on. Prices are quoted ahead of time. Any necessary changes (there's been only one) were discussed prior to the additional work.

We have used Bell Home Solutions for 35 years and we are never disappointed. They are professional, prompt, and thoroughly explain all repairs required and what it will cost up front. Their plumbers and assistants are the best. Their is a reason they have longevity in their jobs, its because clients repeatedly ask for them and Bell treats them right. Todd has helped us enormously coming in on very short notice. We trust Bell for a reason...they have delivered as promised and always follow up to make sure we are satisfied.

Everything went according to plan. They explained everything and did all that was needed to be done in a fast, professional way.

They over recommend what's actually needed or required.

Great. I trust Jim W. with all my plumbing needs. Bell Plumbing is a little pricey but you get what you pay for so never go cheap on something incredibly important.

They're pretty efficient. There's not a lot of chit chat, but professional. He looked and said it looked fine and that I didn't need anything.

Wonderful! Randy went above and beyond, is a true professional and the results are excellent and exceeded my expectations--thank you!

This is an update to my 04/11/2017 review for plumbing and HVAC quote. Greg followed up with me 6 months later, was genuinely interested in my bid experience, which had not been good. He also sent a refund for the bid, which he said should have been a free estimate for the size job being bid. I thank Greg for my refund and give him a lot of credit for reading reviews, following up, and taking action. My in-laws have had Bell do all of their plumbing and HVAC, have reported only positive experiences, so mine may have been anamolous. Unfortunately for Bell, the follow-up could not change the fact that another bidder had already performed the installations.

Went great. The service person was friendly, efficient, and took care of the problem with no hiccups. He shared lots of information and detail about the problem and replacement part.

It rained the day the work was to be done and never heard from contractor again and no follow up when i called later about it but that was several years ago

Bell showed up 3 hours late and only after I called to remind them that they were supposed to be here. They turned off the pilot light to my water heater and forgot to turn it back on. The electrician was in a big rush to get to another job and had to come back to finish up at my house. The HVAC men left something inside the furnace or duct that rattled and had to come back to get it. I told the sales manager and he said, "What would it take to keep you as a customer." I told him I had been a Bell customer many times over the years and if they wanted to keep me, they should take $1000 off the bill. He said he would let me know but never called back.

The service was fine. The serviceman was professional and knew what he was doing. My issue is with Bell's business practice of quoting. I have never paid more than $100 to start up or shut down my evaporative cooler. When I spoke to Bell's office to set up the appointment I said exactly the service I needed; i.e. an evaporative cooler startup. I was told the initial call charge was something like $59 just to come out. I was okay with this charge knowing that the final price would probably be much closer to what I've always paid for this service; i.e. around $100. When the serviceman arrived we told him we wanted our evaporative cooler started up. Without even checking the unit he quoted $235. If the serviceman knew what he was going to charge without even checking, why won't the office be honest with me when I set the appointment and quote me the typical price for a start up over the phone. I felt deceived. The serviceman said he doesn't set the prices that the office does and that we could call the office. Well, I did call the office to set the appointment! Why couldn't I have been given the typical charge for an evaporative cooler startup at that time! The repairman did offer to leave before he started if we weren't happy with the quote...thank you.... when I already waited 2 weeks for the appointment and it was 80 degrees out side. I will not be using Bell Solutions for this or any of their other services.

Work was performed in a timely and satisfactory manner.

Bell did a good job and price was reasonable.

Excellent! There was an issue and they came back out and resolved immediately. Owner was very involved in entire process. Really nice guy!

They were very prompt responding in fifteen minutes of call. Good work and was done in 1/2 hour.

Wayne with Bell Plumbing and Heating goes above and beyond! His knowledge is appreciated. Nice to have someone you can trust.