Armstrong Relocation

Description of Work: The driver and loading/unloading crew were professional. I have no issues with these individuals.? However the packers were much less. Only 1 spoke English to the point I could have a discussion with her. I was told by the estimator that they would bring something to pack my CDs in (a lesson learned from a past move). However one packer attempted to pack my 400 CD turn table in a box, turning it on it's side-with all the CDs in it. Thank goodness I noticed her action or I would have lost many irreplaceable CDs. They stated they had nothing to pack the CDs in but to put them in a box.?I had to come up with a plan to save and pack all my CDs since I was misinformed on how they would be handled and packed. Then this same packer attempted to pack electronics upside down and on their sides. I had to try to communicate with her as best could that these items had to remain flat. As well, the boxing of my flat screen TVs was a challenge.....and I am thankful they made it in one piece.? As well I needed and agreed to disassemble the weights and pendulum of my grandfather clock. I requested cardboard to pack the pendulum in before it was to be packed. However the same packer as above took the pendulum that was only wrapped in paper at the time, and placed it in a box with other "tall" items stating it would be ok. Once my items reached my destination, then the issues really started. First I was told I would?NOT be getting a refund as the driver stated I would be. Armstrong stated that the driver miscalculated. Then I have yet to get anyone from the claims department to contact me to discuss my suede couch and?oversized chair having worn spots where they rubbed the truck, my bent grandfather clock pendulum, and clock not chiming or keeping time. I have attempted many times to receive assistance from the representative who was in charge of my move. She emailed me back this morning (November 24) and "I don't have the answer". Yet she is the "director of business" according to one of her past emails. I would highly recommend steering clear of Armstrong Relocation and United movers at this point and time.

Description of Work: They packed us and we moved from Denver to Kansas City area.