Very poor. There was no noticeable difference in the cleanliness of the carpet. All of the minor stains were still there. In addition, O'Dell was unprofessional in that he verbally slammed the owner of City-Wide before he left. I've called City-Wide to see if they want to come remedy the situation since their work has been much better in the past.
Description of Work: I have less than 1000 square feet of ~9 month old Stainmaster carpet. We'd scheduled a cleaning with City-Wide Chem Dry. They missed their appointment, and sent Regal Chem Dry instead. O'Dell from Regal cleaned all of the carpet in under an hour (usually takes other carpet cleaners 2 hours). When he left he said we chose a poor color for the carpet. After looking at the job he did it was clear he didn't even attempt to get any of the minor stains out. The carpet didn't look any cleaner after he left.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$199
SALLY G.
11/2005
5.0
carpet cleaners
+ -1 more
Overall experience was excellent. He does a very good job of cleaning, is prompt, fair and very nice. We have used this company for years and it is always great.
Description of Work: Cleaned the entire upstairs carpeting, steps and part of the basement carpeting.
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Service Categories
Carpet Cleaning
FAQ
REGAL CHEM DRY is currently rated 3.5 overall out of 5.
No, REGAL CHEM DRY does not offer free project estimates.
No, REGAL CHEM DRY does not offer eco-friendly accreditations.
No, REGAL CHEM DRY does not offer a senior discount.
No, REGAL CHEM DRY does not offer emergency services.