Mile High Heating and Cooling

They could have taken more time with me.

They did a fair job.

Initially received a call offering a tune-up and inspection. We initially said yes. After hanging up, we looked online for reviews before having them come out. We found multiple unfavorable reviews and reports. I called back and left a message cancelling the appointment, and was honest telling them why we were cancelling. They then proceeded to call me SEVENTEEN times in 45 minutes. I finally answered and re-explained why we didn't wish to proceed with the inspection/tune-up. We have since asked them to stop calling, and have asked them to not call again. We can't get rid of them! They still call multiple times a day, and have been very unpleasant and hostile. I have no idea what they think is going to result in this, but we're getting extremely upset by them, and would never do business with them.

Worst company we have ever interacted with. Company came out to do furnace check up and we were told that we allegedly needed a hot surface ignitor which they allegedly fixed that day. A week later, conveniently during a blizzard, carbon monoxide detectors go off in our home and we call the company back to check out what is going on with the furnace. They arrive with a price list in hand for a new furnace and was greeted with "well you need a new furnace". My husband asked them to at least look at the furnace or do a carbon monoxide test to determine if this was even the correct diagnosis. After prodding for an actual examination, the tech returned from the crawlspace and said he was lightheaded from all the carbon monoxide (which is not a side effect for carbon monoxide exposure) and that yes the "test came back positive". This was a lie since carbon monoxide readings are done in PPM, not just positive and negative. He was unable to supply any PPM reading. Furthermore, the tech said we had a cracked heat exchanger that was causing the carbon monoxide leak. We turned off the furnace at their advice and evacuated the house, hoping the pipes would not freeze before getting to the bottom of this on a near zero snowy day. Three other companies came out to the house to evaluate the issue and all three checked the furnace in depth and reported that there was NOTHING wrong with the furnace, not even the alleged cracked heat exchanger. Xcel ran over 30 carbon monoxide readings and reported there was no possible leak. By 10pm, we were able to return home with our young daughter and reheat the home. Beyond being dishonest, they used fear tactics in an attempt to elicit a multi-thousand dollar sale on a furnace they knew we did not need. They even played the "for the safety of your family" card. Its unbelievable they are still in business. Furthermore, after these other companies reported no issues with the furnace we contacted the company to share our experiences. Work was initially done on December 23, carbon monoxide issue was Dec 29. I understand and will give them the benefit of the doubt with New Years, but here it is February 11 and they still have refused to contact us. We have called in over 20 times and left messages with the same response every time from their poor secretary "I will make sure we get back to you today". Having to pay out nearly $430 for work that we didn't need, and another $500 for other companies to come out and certify we weren't going to die of carbon monoxide poisoning without even a call back from the company is disheartening and beyond aggravating. I could think of better ways to spend $1000 than to be lied to face to face. Also, on Dec 23 we asked for a pipe in the crawlspace to be insulated. They "insulated it" with spray foam and it froze the following week. Steer clear of this company if you value your time and money or if you still have faith in humankind.

They initially came to install a water heater, but while doing it they damaged my wall baseboard. I have called them several times and set up several apointments for them to return and fix this damage but they either don't respond, cancel or show up late. They are very unreliable and I would never use them again. Prior to this they came to fix my AC and they also were very unreliable in getting it repaired in a timely manner.

I called them after they put it in on Thursday, the 3rd. Monday I was in contact them. I requested they come out and show me how to drain the water heater. They informed me I wonand acirc;€™t need to do that for a couple years. I tried reaching them again but was never able to.

.

So far my furnace has operated very well. I went on line to see what the ignator would cost me and found that such a part could be bought for about $26 not $240.. This was a mark--up of 1000%. When I complained to the manager, he gave me a song and dance routine that this was the cost of doing business. I won't do business with them again.

Brandon was early, which is better than having to wait to the end of the 2-hour service window. Also, another company had checked my air conditioner last year and recommended over $1800 of work, which I couldn't afford at the time. Brandon reviewed that recommendation and said that my unit was functioning in acceptable ranges so it wasn't necessary to do any of that work this year. What a nice change from interactions I've had with other companies! I will definitely use Mile High in the future!

Mile High Heating & Cooling worked on a residential boiler for me and did a great job. I have been warm and happy all winter Ray Daniel

They made my heater work for 4 hours. He did a reset that messed up the heating. They never checked the furnace like they said they would when I called them up. The service call was supposed to be $49, but they charged me an extra $20 because it was night time. I wasn't told of the extra fee. This was not the company that I used to do furnace work and they made it seem like they were. They told me that a lot of work needed to be done with the pipes. I didn't know they were not the company until they showed up at my door. I feel like they are calling seniors and letting them know they need to have work done. It just so happened that I called them back, thinking they were the other company, and they came out to do the work. I was scammed and I feel like other people should not be scammed by them.