K & H Home Solutions

We love the quietness of the windows. The problem for me is the customer service! I have sent pictures to our representative, Aliana, for the poor caulking that was done. No apology or how can we fix this. My husband has to paint all the inside window openings and spackle 2 or more window areas. Nothing but excuses were given by the rep and the installer Sergio. We had 24 windows installed. My husband is busy all day today fixing their mess. We have to rent scaffling to repaint the siding. I am one very unhappy customer. I would not recommend this company for anything. All they had to do was apologize and have a reasonable offer for a solution. Our rep is not helping. I would have requested a different person had I had more informantion or did my due diligence on checking her out. I am not an easy customer because I do expect a profressional job when paying thousands and thousands of dollars to make our house nicer. If you can't do it right then don't do it all as the saying goes! Nancy Fjugstad update as of 10-29-2024 I am updating my experience with K&H. The inside of windows was taken care of by masking and painting. The manager came out to look at the caulk job on the outside. He agreed the job was bad. He had 2 men come out and they did a terrific job. Thank you for fixing the bad caulk job. One less stress gone!!

I am extremely disappointed with my experience with K&H Home Solutions. I requested an estimate from K&H (as well as about 5 other companies) to replace a large pain window which had cracked in my house. The initial estimate process was satisfactory and the rep was friendly. Ultimately, K&H quoted the best price for comparable quality of the other companies. I decided to hire K&H, paid a deposit and a rep returned to my house a couple weeks later to obtain precise measurements for the window (which had to be custom made). About a week later, I received a call from the sale rep stating that he had underquoted me dramatically because he was using the wrong price sheet. His new cost was $1,200 more than originally quoted. I asked if they were willing to honor the original quote or somehow compensate me, and was flatly denied. This information also occurred after the new year and most other companies had raised their prices, causing me considerable additional cost with other companies (that would have been a similar price prior to the new year) as well as delaying my project by months. The company did refund my deposit, though they entirely ignored my comments and feedback provided in my refund request email. This is entirely unacceptable service and a very poor customer experience. They also have several complains posted on the Better Business Bureau.

The installers did a fine job and cleaned up well.

He was really attentive and he just got right on it. Answered my emails, phone calls and very responsive.

From the beginning working with Mike the salesperson to Darren the installer went smoothly. Our house is older and gave Darren some challenges but he did a great job and we are very pleased.

WOULD NOT HONOR WARRANTY. When 6 of 12 window seals failed, I called the company to ask about the lifetime warranty. I was told that the company that made the windows (the company that K&H specified and purchased the windows from) was out of business and that they would not honor the warranty on the windows. They would honor the installation, but not the windows that have failed. They specified the manufacturer, they specified the windows, they installed them, but they will not honor their warranty. I paid for the windows and the warranty, which is essentially worthless. Cost was high as I thought the company would stand behind their products. Wrong.

Everything went fine until a representative came out to the house to talk about the job. When I booked the appointment I game them my information. When the representative came to our house the next day he informed me that he would only consult if both myself an my wife were present. I had taken time off from work to meet him at my house. I was never informed that my wife had to be present. He refused to speak with just me. I dont know why he needed both myself and my wife to discuss the installation of a front door. I took time out of my day only to have him leave telling me someone would come back when my wife could be present.

From start to finish the job went very smoothly, it was timely, they cleaned up the job and I think i got a great product.

We got better quote of $15,000 from another provider. K&H phone sales called on Saturday and we told that to them. Original salesman called on Monday - phone sales had not talked to him. He offered additional 5% below other quote, but since other provider's quote was initially better, we told him we were going with them. Since that K&H has called every day this week - sometimes twice a day.

they sold them selves as and quot;different than the restand quot; because they have been in business locally for 58 years and can be trusted. I paid $35,000 for the siding and in 6 months it was buckling and now popping off my house. I have called them numberous time to resolve and NEVER ONCE have they taken the time to call me and tell me how they are planning on fixing this. I would not recommend using this company at all, at this point I feel like they took $35K out of my pocket and delivered a shoddy product.

They are an excellent company. It was a very fair price. They were excellent in cleaning up the mess. They were prompt and did an excellent job in cleaning up. They came when they said they were going to be here. They were wonderful.

They helped us pick out a door. It has a side light. Then, they set a time for installation. They do good work. They maybe a little bit more expensive than some that we were checking at the time. They were courteous and did a good job putting in the door.

They had to go above and beyond the call of duty to find the color, because it is not beige, it is blue, they had to hunt the color and got the repair done. They worked with the insurance as well. She had a car insurance, and therefore her insurance has to pay to repair our property, but it was very reasonable. We asked for the guy who put the siding in the first place, and he still works with them, which says a lot, because we have dealt with them for over 20 years. We just love him, he is fabulous.

My experience with them was not great. The gentleman that came out was pushy. The presentation was fine and the information was good. He answered all my questions and there was no problem there. Once he was done with the presentation, he was trying to pressure me to sign a contract and write them a check right on the spot. I was still taking bids and wasn't willing to do that so his whole demeanor changed as soon as he realized I wasn't going to do that. It was a little off putting and one of the reasons I didn't use them. They were professional but I felt it was a high pressure tactic at the end. He kept trying to make me deals to sign that day and it didn't sit well with me.

I chose someone else to do business with. I think they were fine. I liked the price and the service that the other company was going to provide. The experience with K&H was okay, I wasn't turned off by them. Their price wasn't outlandish.

K&H is a great group of people to work with. We had them put on the siding on our house several years ago. They did a great job.

The rep was more interested in selling what he wanted to sell, vs. asking us what we wanted. We had a specific need, a patio door. But he wanted to show us all his window specials. When the rep walked in, he went to the kitchen pulled out a chair, moved things and stacked things on my table and sat down opening up his kit. Without being invited to sit, my husband and I were still standing. I was very uncomfortable.

K and H put my upstairs windows in about 10 years ago. They are lifetime guaranteed. I had some siding peeling off and they came over and fixed it right away. However the best part is that they fixed the basement windows for me as well. K and H did not install them and they had not been installed correctly. I was very impressed that K and H would do this for me even though they were not their windows. Marion did a super job; he was very professional and punctual. Everything from the beginning including sales, installations, and repairshas been professional and I will continue to use them in the future.

They did a great job. They really follow up with their work which I appreciate.

They are fabulous. I can't say enough about them. They are just the greatest company. They are so honest. The crew was exquisite. They did a beautiful and thorough job. They cleaned the thing up every day. They cleaned the whole site when they were done. The price was competitive. As a matter of fact, at the end we even had an issue because they actually ran out of the siding; they didn’t order enough. It wasn’t any big deal; we weren't in a huge hurry or anything, but it was a delay. They had to put plastic over the front of the house till more came in as they had stripped off the old siding. We got blue and nobody buys blue; everybody buys beige. So it wasn’t like they had any extra to get around. At the end, he gave us a little price break because we were inconvenienced. We actually heard about them on the radio. They are in Arvada, which is where we live. So they were local, and it was really convenient. We had called a couple of other ones. We had gotten at least two other bids. I was so blown away by their salesman to begin with. He was great. The whole thing was great from the people on the phone to the salesman, the crew and finally at the end to the owner. Everybody was just great.

the whole experience was very good. the salesman was very knowlegdable. the contracters were promt, and professional, they went out of their way to complete the job in time for a family gathering we were hosting. the doors and windows they installed are beautiful. we were very happy with their work and products. after completion there was some repairs, that were completed in a timely and professional manner. overall we were completely satisfied with their work and highly would recommend them.

We've been using them for twenty plus years now. They are always good about coming back if anything were to happen and don't charge us for it. If a window breaks or any bubbles come between the glass they come back and replace them. They are under warranty. I highly recommend them for their services.

The installation went relatively well. In doing some additional checking (and replacing 14 additional windows later), the company is definitely at the high end of pricing, more expensive than others. The windows were mostly as stated and fit relatively well. If I had written this review at the time of installation, it would have been much higher. But there were some things that were not completed as stated, and several nagging problems that the company has not, and now refuses, to fix. There was a set of 6 windows that were installed as one unit. The installation was completed, but several holes were drilled in the frames to screw them together, and the holes were never plugged. They said that they would send the appropriate plugs, which they never did. Also, one of the windows "whistles" in high winds due to air leakage, and we can't get it to stop. Not nice at 2 AM when you're trying to sleep. But the biggest problem is that at least 6 of the windows have had the seals fail, and I suspect a seventh. When I called K&H to complain about the windows, they stated that the company that manufactured the windows was no longer in business, and they would not honor their full lifetime warranty on the windows. It was their decision on who to use for the manufacturer of the windows, and should be their responsibility on standing behind the warranty I *thought* I got. In short, the company does fairly good installation work, but is somewhat overpriced for what you get. And forget about them standing behind their products if (when) you have an issue with the windows. Once you have finalized the bill, forget about them ever following up on any warranty work. Because trust me, once they have your money, they've forgotten about you! Which is why, when it came to replacing the rest of the windows in the house, a neighbor and I did them for much less with a much better quality window.

They came when they said they were going to come. They kept everything clean and it worked like they said it would work. Overall, it was a pretty good experience.

I actually ordered a door in August and they finally installed it in November. The reason for the delay was that they were trying to find a very good door from their manufacturer and it took that long time for them to receive the door, which wasn't really their fault. But it was quite a delay. They provided a really good product and the installation went well.