A Focus Fireplace Group Inc

I have much to report around this man, Tom from A Focus Fireplace! I’m a single older woman that was taken advantage of, treated with an amazing amount of disrespect (beyond disrespect!), and verbally abused. Tom 100% purposely damaged an electrical component in my fireplace that was not broken! I replaced this component 12 months ago.. brand new! He purposely opened the battery box to this electrical component and replaced fully functioning batteries with his own. He purposely installed them incorrectly and then ran electricity through the box! This, of course, caused the unit to burn up and start smoking. He then said, "I found the problem". After explaining to Tom that the component that was smoking and burning was in perfectly good working order, as it was newly replaced a year ago, until he started messing with this unit! He was condescending and flippant when he asked, "are you trying to say this was my fault?" I said YES, he is 100% the reason the component blew and I now have yet and additional component to replace! He proceeded to be condescending, rude, unprofessional... He told me I was a scammer..??? WHAT? He then began to call me names! As he was leaving my house he was yelling at me and was calling me a B+#@! and other choice words. I have a Ring Camera and the dialog was caught and recorded! I also asked my tenant that lives downstairs to come up and be witness to his abusive nature and language towards me. I will be reporting him to DORA! I will be placing this review everywhere possible in order to hopefully prevent another woman to be scammed by this guy!! Rocky Mountain Stove highly recommended this guy. I have reached out to them to find some kind of resolution... Their response is as follows: Tom does this work all the time". I told the manager that he should take a look at A Focus Fireplace LLC and check out Tom's reviews!! Rocky Mountain Stove had ZERO interest in what I reported!! ZERO!

Excellent. No issues. Went smoothly.

Very bad. He will not return any of my calls to see what is going on.

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Thought it went good while he was here then every thing went down hill. I have called approximately 6 times with no response. Called again today and told him that if he did not return my call within 24 hours that I was going to the police dept. And would press charges for theft.

Very pleased.

The price was as predicted. They were right on time.