THOMPSON'S HEATING & AIR

Our furnace went out and we had to get a new one.They were good. They were punctual. I thought the price was really good.

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John (the owner) was a wealth of knowledge and very passionate about his work. All the workers were very professional and polite. Work was completed in a timely manner, and John was always available for any of my questions and concerns.

On July 3, I called a company in Sacramento to have my A/C checked. It was not working. They arrived and told me I was low on Freon and my capacitor was bad. They added Freon and a $40 capacitor and charged me $290. The system quit shortly after they left. I called again in the afternoon and they returned on July 4th. That was a positive. They said I was low on Freon again and added some more. Shortly after they left the system quit again. I called Thompson and they came out the next day. They checked the system but didn't really know what was causing the problem. They did tell me my system was over-charge with Freon and they needed to remove some. They said having too much Freon is just as bad as not having enough. My system was still not working so they came again at no cost and checked it again. They could not determine the problem so they left to discuss the symptoms with the manufacturer. Together they determined it was a Thermal Expansion Valve on the Air Exchange unit in the house. They returned a week later because the part normally does not go bad and they had to order it. After it was replaced the system has been running beautifully. They charged $380. In comparison the first company charged me $290 and did nothing. The valve itself probably costs around $150 and it took Thompson 4 hours to install it. I felt the price was very fair. It did take a couple weeks to fix the unit but they diagnosed the problem correctly and didn't charge me for extra service like the first company. I am very pleased with their service. I give them a thumbs up.

Avoid them at all costs. There was a heat wave, and my system went down. I had just had them out, and I couldn't even get ahold of them over a three-day weekend. They told me that I had to pay for the call. I decided to switch companies.

Their price was competitive, it wasn t great, but it wasn t bad either. They were very good in everything. They were easy to get a hold of, efficient, prompt and were respectful of our household when they were installing everything. I would highly recommend them to others.