ADI Electrical

Contacted Ariel in February once finally ready to move forward with the electrical panel upgrade we had discussed awhile back, several months after the house had been purchased. Ariel usually gets back to messages and calls in a timely manner, which I have always appreciated, and Ariel's professionalism when we first met to go over the original bid for this electrical work made moving forward with ADI a no brainer at the time. To get things started, on February 21st, Ariel updated the old estimate from our original discussion with the current date and emailed that invoice to me with the anticipated charges on it (200 amp electrical panel upgrade for $1399 (Angie?s Big Deal), charge to install new panel on new location if required by Edison + supply/install new riser/pipe to roof +transferring all the circuits from the old main panel to the new one (including conduits and wiring) + old main panel becomes a junction box for $1100, and $1275 to disconnect and remove the old subpanel in our laundry area + transfer all circuits to the new 200- amp panel (including supply and install of new junction boxes in the attic and under the house, job including all wires and conduits, and $650.00 for the stucco and plaster repair due to electrical work. Job cost on the invoice didn?t include permit costs, as Ariel said they didn?t have the total for that yet, but would after they were pulled. The grand total came out to $4424.00) I was asked to make a 10% deposit prior to work beginning, necessary even prior to contacting Edison to find out if the main panel would even need to be relocated. Everything looked reasonable, but then I noticed that he included the Angie?s Big Deal on my invoice and that it had been included in the calculation for the deposit. I sent Ariel an email, asking about paying that portion of the bill through the Angie?s List website directly, as the panel upgrade was one of Angie?s Big Deals. He called me to explain it to me; he said there was a lifetime warranty on their work if I paid the amount to ADI Electrical directly, but said the warranty would only last a few years if I were to pay for the work through Angie?s List. I told him that as much as I like the idea of a lifetime warranty on such an important home investment, I didn?t want to lose my Angie?s benefits and membership perks (like dispute resolution or my Angie?s membership guarantees). He said he didn?t know what those were, and after I explained it to him, he said I wouldn?t need any of that. He said ADI would take care of anything that comes up and that I wouldn?t have any problems to worry about. He couldn?t change my mind though, my gut told me I ought to stick with Angie?s. I called and spoke with his supervisor to see if I could get clarification on the warranty issue, and when she too reiterated that I would get a shorter warranty with Angie?s List, I asked her to tell me how short a ?shorter? warranty was and to put that shorter warranty in writing for me, and I said I would proceed to pay the deposit after receiving it. She told me she would print something up on their letterhead for me and we hung up. Feeling a little ?off? after speaking with both Ariel and his supervisor (Cindy is what her name sounded like on the phone) about it, I called Angie?s to ask why I would end up with a shorter warranty if I stuck with Angie?s list versus dealing with the provider directly. Turns out, the providers aren?t allowed to do that! The representatives at Angie?s were very reassuring and also made it very clear that I had the option to have my big deal refunded if this warranty snafu made me too uncomfortable to proceed working with them. And sure enough, when I said I really needed this electrical work done and had high hopes that this was just a small hiccup, and that everything else would be alright thereafter, Angie?s List moved quickly to resolve my warranty worries. Provider Integrity and this kind of dispute resolution, some of the Angie?s benefits that Ariel said I wouldn?t need, got to work to secure me a lifetime warranty for the Angie?s Big Deal electrical panel upgrade. Couldn?t have been happier with how quickly Angie?s List got that resolved! So, with that out of the way, I proceeded to move forward with the work. I went ahead with paying the deposit, after Ariel adjusted the invoice to reflect that I already paid for the electrical panel upgrade through the Angie?s List website. Ariel said they would go ahead and get all the necessary permits, as we had originally discussed, and I was told the work would be completed in one day, aside from the city inspection, the panel release to Edison, and the drywall work, of course. Ariel and I originally scheduled the work for Wednesday March 9th, but I unexpectedly ended up in the hospital and couldn?t make it. Ariel was very understanding of the entire situation and we rescheduled the work for Tuesday March 15th when Ariel called me. (On the 14th of March, Ariel said the crew could come get the work done the next day, especially since neither of us wanted to delay the job any further, and that his guy Marvin would be there since Ariel wouldn?t be there himself.) The crew arrived on time, Tuesday March 15th, to upgrade the electrical panel, the related Angie?s Big Deal work, and to remove the old subpanel. Ariel wasn?t present, but his guy Marvin was there, as he?d said, and was telling the rest of the crew what to do. Marvin?s English wasn?t perfect but we communicated alright overall and I just asked him to repeat himself if I didn?t understand something he had said. Marvin reviewed with me where the new panel would be installed, as Edison had already indicated to me, flush-mounted outside the bedroom wall. After Marvin briefly discussed what they would be doing, we realized one of the safety concerns I had involving the subpanel would not be addressed by the main panel?s amp upgrade, and subsequently a new subpanel installation was added to the overall job before they got started. I asked Marvin what the price would change to on my bill for that, to replace the existing subpanel with a brand new one, including the conduits and wiring from the main panel to the new subpanel since we were no longer completely removing all the existing wires over to the new main panel now. While Marvin went to call Ariel for a price, I texted Ariel for some clarification. I texted Ariel that I was having his guy call him, not just for a subpanel price, but to confirm if the added subpanel work needed to be done now versus a later date. Marvin got off the phone with Ariel and got back to me with $1200 as the new number for the new subpanel and related work. I accepted that price, as it was a necessity to keep a subpanel in the house and get it all up to code in there now that we realized I needed to keep it. I asked Marvin what size the new subpanel would be, as the one on the wall was an old federal pacific stab-lok and very small, and there wasn?t much room at all between the adjacent protruding wall (the corner where the two walls meet) and my wall-mounted laundry cabinet. He said it would still be small, maybe a little bit bigger, but not much, pointing to the wall as he spoke. He showed me a photo on his phone, but it didn?t help much since there was nothing next to the panel in the photo to compare its size to, nor any dimensions listed. I still had reservations, so I asked him if the new subpanel could be moved to any other wall in the laundry area or somewhere else in the house altogether, and Marvin flat out told me no, said it had to stay where it was. He reassured me that I had nothing to worry about. I didn?t get a text back from Ariel about taking care of the subpanel at a later date versus today, so before they began, I explicitly asked Marvin if all the proper permits had been pulled already for the work relating to the 200-amp panel upgrade or if he was about to do so before they started, and whether they could even install the subpanel since it was a last minute change to the job ? and Marvin confidently reassured me that they already had the necessary permits for the job. I had originally just asked him if there was anything I needed to do on my end for the permit/inspection portion of the job, as the plan was to schedule the inspection as soon as they completed their work, but Marvin said there was nothing I needed to do since Ariel and ADI Electrical take care of all that. Having confirmed that we were good to go twice with Marvin, I had no reason to think otherwise. I took ADI at their word and believed they knew what they were doing. The crew was there most of the day, and Marvin was too, except for a while in the morning when he said he had to go pick up something. The only prep they really did for the job was haul tools in and set themselves up. I wasn?t happy to see that they didn?t put any plastic up in the doorway or cover anything at all near the laundry hall to protect the rest of the inside of my house, the brand new ac ducts, or my nearby thermador stove from potential debris. (I eventually went in and covered the stove myself later after I noticed a layer of dust forming on my kitchen countertops from them cutting into the wall in the laundry area.) As one of the crew started to set up in the laundry area for the subpanel removal/replacement, Marvin and I discussed the intermatic timer mounted on the wall, just beneath the existing subpanel. He offered to take it out for me, but I told him I wasn?t so sure about his idea since I didn?t know what it controlled or if went to something important. I asked him to follow the electrical wiring and let me know what it went to, which seemed reasonable since my invoice said a whole house electrical inspection was included in the job, but after a little while he said that he thought it might have been something outside, and since it was ?old and ugly? he would just take it out. I told him he could as long as he was absolutely sure it didn?t run anything important or have anything to do with the house, but only if he was sure. Not much later the ?old? intermatic was out of the wall and on the floor. (And looking back at the experience I have had, I am definitely worried about what it went to now, don?t at all trust what I was told.) Marvin was also to provide me with an estimate for a few other electrical items I needed installed at a later date. When the time came later that morning, he and I walked through and around the house going over these items. I was already beginning to feel a little put off by the fact that Marvin kept telling me what I didn?t want. For example, I told him I need three security lights to cover the backyard and showed him exactly where I wanted them for proper coverage. He told me I didn?t want that, said it would look ugly, and said he would instead give me a quote for two lights attached symmetrically in the back, said it would look nicer. I repeated to him that I needed three, explaining that coyotes are a major issue at night here and why two wouldn?t cover enough area due to the specifications listed on the lights I chose. Same response. I gave up and figured I could just divide the quote for two in half and the multiply by three to get a rough estimate that way for three lights. Then inside the house, I told him I only wanted four LED recessed lights in the living room because of all the existing lights in that area already anyway, and I got a similar response. Only difference this time is that he didn?t feel I had enough recessed lights and said he would give me a quote for more than I had told him I wanted instead. Then when he said he was heading outside to put together the numbers for me and that he would be right back in shortly to discuss it with me, I became even more frustrated because he was disregarding my request that we discuss it later. I already told him I couldn?t go over the numbers right away before he stepped out to his vehicle because I had some work to do myself. It should not have been an issue since neither of us were going anywhere, ADI had several hours of work left to do still and I only asked for just over an hour to take care of other business before resuming our discussion. I did not feel like he was really listening to me or respecting my needs at all. When he did come back inside, he kept trying to pressure me to go ahead a put a deposit down right then, to go ahead and schedule the work for the next day or two, despite having already told him about the other big jobs already scheduled at the house for the coming days that week and that this was a quote for work happening only after those jobs. He kept saying it was no problem, that they could do the work on those same days while the other companies were here, even though I already told him why it wouldn?t work for them to be there at the same time as the other trades and though I also already explained how I needed to wait and see what unplanned plumbing expenses and attic issues might pop up in those upcoming jobs, as they likely would have to be addressed prior to budgeting and planning solely for my electrical list alone. And even after all that, he asked again and kept pushing. It just felt ridiculous to have explain myself to that extent, as if it wasn?t reasonable to say ?no? unless he felt my reasons for declining were justified. Anyway, I let it go at the time, as I did not at all have that type of experience the day Ariel originally came over to give me an estimate for this panel upgrade being done. I figured it was just a Marvin thing, not an ADI Electrical thing, at that point. Overall, it wasn?t pleasant the day they performed the work. I kept my cool, but I was pretty fed up by the time they finished and couldn?t wait for them to be gone. Aside from there not being any sort of preventative measure to keep debris from freely flowing through the kitchen or into the living room, one of the crew members blatantly disregarded my request that only the guest bathroom nearest the laundry room where they were working be used when necessary, as the other toilets in the house had not yet been repaired and my plumber told me not to use them for the time being. And not only was the master bathroom used against my wishes, there were muddy handprints left on the light switch panel, the sink, and the toilet. The guys working in back on the main panel upgrade were very loud and goofing around verbally, too rowdy to be considered professional, and very inconsiderate of the neighbors who eventually complained. And Marvin?s spitting? I don?t understand why anyone thinks it?s ok to freely cough or spit up mucous and saliva all over someone else?s property, but it?s not ok and I?m certainly not cool with it. In the front yard, in the garden, in the back yard, on the driveway, on my patio? Like I said, I was not a happy camper. I kept telling myself ?at least he hasn?t spit in my house yet,? which is crazy to be thinking at all when you expect someone to behave professionally and have some respect for your home. Figured, I could deal with it for one day since at least the electrical work was getting done, right? Well, my hopes tanked not long after they said they were about done and Ariel collected the remaining payment via Marvin?s phone just before Marvin and his crew left. The insulation and wood they removed from the house?s side wall where the new main panel was installed was left lying in the dirt behind the garage. They had put black tarps, stapled loosely, over the areas they worked on outside and said that after the city inspection and the panel release to Edison, their guy would come repair the walls. And heaven, the subpanel. It was not at all small like Marvin said it would be. In fact, it took up so much of the space between the wall-mounted laundry cabinet and the adjacent protruding wall (the corner where the walls meet) that they cut into, without notifying me or getting my permission, the adjacent wall just to be able to wedge the panel cover into it, which causes further damage every single time the cover is taken off. The crew and I were there for most of the day, and I never left the property at any point, so there was no excuse to not have spoken to me first, especially since I made Marvin aware of my concerns about the subpanel and felt I was abundantly clear on that matter first thing that morning before they?d even begun. And the damage done to my fence? inexcusable. Someone from the crew decided to take a razor blade to my brand new redwood fence near the new panel?s location. They even left a razor blade below the damage done to my fence, covered partially with debris from the work they had done, resting on one of the horizontal wood members of the fence itself. I took pictures of it all?still cannot believe it. I found a second blade, unopened, next to the fence on the ground over there too. The lack of respect for me and my home overall and how they chose to conduct themselves while at my house, it really gave me a pit in the stomach and left me reeling. And the quality of most of the work they?d done and how things were handled thereafter certainly reflected their lack of regard. At first glance, I only could grasp that the subpanel they chose clearly didn?t fit in that location, and I was upset about the damage done to the adjacent wall and the sloppy labeling that made little sense to me (or the seemingly lazy ones like the breaker just labeled ?lights? ? which lights??). But that was simply the tip of the ice berg. To think, I just thought I needed to relabel the panels neatly myself and figure out how to repair the adjacent wall damage. I had no idea how bad things actually were. After Ariel had taken my remaining balance for the day over Marvin?s phone, I was told ADI would get the city inspection scheduled right away. I confirmed this twice with Marvin before he left, in addition to the couple times I already had confirmed this with him earlier that morning. Well, that was Tuesday March 15th, 2015, the day they did the work. In the days that followed, Ariel didn?t come by to look at the work that had been done and no one from ADI Electrical ever called about an inspection. Needing to move forward with other projects in the house and get the walls closed up before the rain came, I took a proactive approach and contacted ADI on Tuesday, March 22nd. After six days of having not heard from anyone, I texted Ariel that morning, asking if there was a date set for the inspection yet. Then later that evening I followed up with another text, this time about the permits. In the text, I told Ariel about how I?d asked Marvin before they started working if I needed to do anything for the permit/inspection part of the job, and if the subpanel could even be done as it was a last minute change, and about how Marvin said Ariel was handling all that. I texted Ariel that I didn?t see any permit charges on my most recent ADI invoice that had been emailed to me, so I asked him if there was an outstanding balance still or if it was included somewhere within the total, just unmarked. He called me back that evening, tells me that the permit charges will be on the final invoice with the stucco/drywall work post-inspection and after the panel is released to Edison. Ariel also tells me Marvin had not communicated to him that I wanted the inspection scheduled yet, but that he would get it scheduled for me now. Said it would most likely be scheduled for a day later that week or the following week. Says he?ll call me tomorrow to let me know when it will be. I decided to get proactive and call the city myself, given how many days have gone by already and there being rain in the upcoming forecast. Wednesday came and went, no word from Ariel or anyone at ADI Electrical. Thursday morning, I text Ariel and let him know that I managed to secure the last inspection available for the week, coincidently being later that very Thursday afternoon. Told him I understood if it was too last minute for him but that I would have the inspector contact him directly if anything came up. Also told him I?d call to get a more specific time since the city only said ?afternoon.? Ariel promptly texted me back saying we can?t do that, that his guy has to be there and that the permit has to be on site when the inspector comes out. Says he calling to cancel the inspection and try to schedule one for Monday instead. I told him I was already on the phone about to get a more specific time, but Ariel asked me to please let him handle it. Told Ariel that Monday didn?t work with my schedule and asked what day he could be there next, and Ariel tells me I don?t need to be there. Finally, it dawned on me, and I asked him if the permits were already on file with the city or not. He says they are but that the permit card is with him. Then repeats again that his guy has to be there for the inspection because it?s a big job. My mind starts wondering what the real issue is, since this was the only company that has ever not wanted me to move forward with an inspection on my own. Ariel texts me again, saying the city didn?t pick up when he called and wants to know if I cancelled the inspection. I was already speaking with the city, discussing the situation and asking if they preferred the company to be there or not. The city inspector said only myself and the permit needed to be there, said they could answer any questions the electrician has over the phone or that the inspector could come back out a second time to meet with the electrician in person at another time or day to discuss any corrections if any are required. While mulling this over, I ask Ariel the first obvious question that came to mind ? why wasn?t the permit card already on site? It was supposed to be there from start to finish, until final city signoff?so why didn?t Marvin leave it at my house? That finally prompts Ariel to call me. Next thing I know, I?m being told the permits weren?t actually pulled before they started working, but in fact two days after they did the work, and that I shouldn?t blame Marvin for telling me they had the permits already because ?he wouldn?t know and of course he thought they had been pulled.? Made no sense to me, especially since the main panel?s permit for the 200-amp upgrade should have been pulled prior to the original start date already, back around the 9th of March, not the 17th of March after the work had been done already. The only permit or addition added the date of work was the subpanel, and Marvin indicated we were good permit wise when I asked him about that before they started on the 15th, even for the subpanel. So then I ask Ariel why no one told me, and Ariel says he tried to call me on the 17th of March to tell me but I did not answer, though admittedly left no text or voicemail message for me either. Didn?t know what to make of that since we had conversed multiple times thereafter about permits, such as when I was to pay for the permit and asking for an inspection date, but he never took the opportunity to mentioned any of this even once to me at any of those times. After the phone call, I decided to talk to the city and see if there was any compromise that would allow me to move forward with the inspection since Ariel couldn?t get the job permit to the house in time and probably wasn?t going to be able to anyway unless it was an inspection the following week with one of his guys. The city kindly said they would go ahead and do the inspection and just fill the paperwork out later. After looking at the calendar, it was settled. I wasn?t going to wait five more days and let the open walls of the house go through any unnecessary rain just because ADI kept dropping the ball. Hadn?t heard from anyone for six days, in addition to the week that had gone by trying to get ADI to set an inspection date, plus the upcoming weekend waiting for an inspection the following week when one of their guys could make it? that would have been a total of two weeks? worth of time wasted. So I made the decision to move forward with the city inspection that afternoon without ADI Electrical. Bets case scenario, I gets approved and I can move forward to release the panel to Edison and have the walls closed up. Worst case, the inspector comes back out next week and speaks with someone from ADI about any corrections needed. Either way, it saves time and I?ll have an idea of what to expect next, that was my mindset anyway. During the inspection, on the afternoon of March 24th, I knew something was funky but hadn?t yet figured out why. The inspector kept randomly referring to Ariel and saying, ?well, he seems sincere?.? He said overall, it seemed mostly ok, and that he?d sign off for now if I wanted him to, said that he would check a couple things upon final inspection. Well, that was odd to me, considering I thought this was the final inspection, and that if approved the panel would be released to Edison and the wall would be closed up. I told the inspector not to approve it if he believed he saw an issue, but he said he felt it would be alright for now and reiterated that, since Ariel seemed sincere, he would just check at final inspection. The inspector went to peek inside the subpanel cover and couldn?t believe all the little pieces of drywall falling to the floor each time it was barely moved while he tried to get it out of the adjacent wall to be able to pull it outward, mentioning to me about how I?d never be able to properly paint or seal that corner of the walls back up due to the panel cover being in the way and the damage it will continue to do. He tried to carefully put the cover back into the adjacent wall when he was through, but even his efforts make much difference. He proceeded to head out and told me he?d approve it for now. It wasn?t until days later that I discovered that this inspector figured Ariel and his guys weren?t all done and might tweak a few things later. And the reason he thought there was going to be a final inspection or any other electrical inspection before the wall was closed up? He knew something I didn?t ? there was no permit on file for the subpanel. I wasn?t aware of this the day of the inspection and the inspector didn?t say a word to me about it either, must have figured maybe I already knew, perhaps, but who knows. After the inspector left the house that day, I had thought the city inspection part was all done and proceeded to call Edison for the panel release. After getting Edison scheduled, I had begun searching for another electrical company to quote the remaining electrical work that I knew I needed not too far down the road and that I knew I didn?t want ADI to do based on their behavior at my house the last time they were there. My ignorant bliss was blown wide open in the days that followed though, as I thought the worst of this all was behind me when the inspector had left that day. Between later finding out there was no subpanel permit on file, that I still had an inspection pending, and finding out that the major corrections required weren?t going to be kind on the wallet?the worst of it all was finding out that these new expenses never would have been necessary to begin with if ADI had been literate in electrical and city codes. Or if they had at least spoken with the city about their plans at the time they were supposed to have pulled permits prior to beginning their work, much of this could have been avoided. Things really started to unravel the day another company I was in the process of hiring had taken a look at the electrical work ADI had done. The company?s owner said they were surprised to hear from me that the subpanel had been approved since a load-bearing wood member had been newly cut to install it, among other issues. At first I thought the observation must have been a mistake, but then wondered if structural integrity is something the inspector would have noticed or not during an electrical inspection. So I called city hall for some clarification, asking if that?s something that would have been noted or observed by the inspector and asked if I had anything to worry about since the electrical work was inspected and approved already. Well, city hall clarified things for me alright. The city said that it would have absolutely been noted and likely a correction would be required, but the reason it had not been mentioned yet, and the reason that this was the first time I was hearing about it, was because there was no subpanel permit on file, therefore no inspection of the subpanel work or the subpanel location had been performed yet. I kept thinking this had to be a mistake, so I physically went down to city hall to review the permits with someone in person. Visiting city hall finally gave me official confirmation that there was no permit on file for the subpanel. I texted Ariel, on April 5th, asking him if he had pulled the permit for the subpanel when he finally pulled the permit for the main panel, and he said, ?yes.? I told him the city had no record of it and that I needed a copy of it texted or emailed to me as soon as possible. He texted back that he would do so right after a meeting, but sure enough, half an hour later, he?s texting me to say that the city is right. Ariel said there was a mistake, that ADI specifically told them they were doing a subpanel too, but that they didn?t put it on the permit. He said he spoke to the city and then texted me a photo of the yellow job permit card for the main panel that was still in his possession, and it sure enough only showed the 200-amp panel upgrade on the permit card. I called him on April 7th to ask for an approximation of when he will be able to go ahead and get the permit for subpanel pulled so I can move forward with that inspection, and he left me a voicemail later that evening saying he would have it to me by Monday, April 11th. On Monday, April 11th, I texted him in the morning to confirm he was still pulling the permit that day, and he confirmed he was. Later that afternoon, Ariel sent me a photo of the newly pulled subpanel and said he left both permits in my mailbox for me. (That was the last time I ever heard from Ariel or anyone at ADI.) I promptly called city hall right away to get the first available inspection booked for the subpanel. The inspection was set for Thursday, April 14th. When the inspector arrived, he reviewed both the main service panel and the subpanel. He pointed out several things that needed to be addressed and started an electrical corrections list. He said the ungrounded outlets needed to be labeled properly on the panels, that the breakers weren?t all to code, said there was no A/C disconnect required by code, that the way ADI left the old panel as a junction box was unacceptable (unsecured wires, open holes in the bottom of the box, jammed shut so tightly that it was not viewable for inspection until I pried it open for him prior to a second inspection date), and that ADI had indeed cut into the load-bearing vertical wood member to make room for the new subpanel, a subpanel which he deemed too small. He said aside from the entire load-bearing wood member needing to be replaced as soon as possible, the subpanel must also be moved to a different location, away from studs and structural beams, and preferably with a taller subpanel too. I told him what Marvin said about not being able to move the subpanel elsewhere, and the inspector said there was no reason for Marvin to say that. Unless perhaps the electrician was just avoiding extra work, perhaps didn?t want to go hassle of moving wires or running new wire if the existing wires weren?t long enough to reach the new location, that is. The inspector showed me where the subpanel can be moved to, and told me to schedule another inspection once the corrections were made. The part that made me sickest? All of this could have been avoided had they pulled the permits beforehand, as ADI reassured me they had, and actually discussed with the city what they were doing, as the city would have told them what they needed to do and what they couldn?t do from the beginning. Then again, they are licensed electricians, so I?m betting they already knew as much. And speaking of subpanel issues, when Marvin said Ariel told him it would be $1200 to put in the new subpanel, they just tacked that $1200 onto the invoice?s originally existing numerical value of $1275 for them to ?disconnect and remove the old sub panel in the washer and dryer room and transfer all the circuits to the new 200amps panel including supply and install of new junctions boxes in the attic and under the house. Job includes all wires and conduits.? Since they only swapped the old box out with a new one and hooked the existing old wires up to the new box, why was I still charged for the original job of $1275 that included moving wires to the opposite side of the house? No wires were removed from the subpanel location after the job was altered. So, why wasn?t the invoice also altered to reflect this in cost? The invoice Ariel sent me after the job changed showed $2475 ($1275 original quote + $1200 for new panel) for them to ?Disconnect and remove old subpanel in the washer and dryer room and supply and install new sub panel including all new breakers and labeling. Supply and install new main line from 200 amps panel to the new sub panel in the washer and dryer room.? When I ask how much the new subpanel is going to cost, and I?m told $1200, I?m expecting $1200. I expected the $1275 to come down in price a bit given that no wires were being transferred to the other side of the house and no new junctions were going in now either, or so I was told. So how can ADI justify that? I only wished I had noticed this prior to paying Ariel via Marvin?s phone, because had I realized this discrepancy sooner and realized the excess wasn?t to account for the cost of permits, I would have certainly spoken up sooner. All in all, this has been one massive headache after another. The main service panel has been released to Edison and the only thing left to do is to get these corrections taken care of so the city can sign off with approval and let me close up these walls finally. Of course, I have a lifetime guarantee on all this work, which should give me some sort of peace of mind. But given the lack of care taken in the work they did, the poor quality, lack of code-knowledge and compliance, the critical importance of the corrections needing to be made (most of them created for me by ADI), and the reality that their workers have zero respect for my property and home? I have anything but peace of mind. Ariel said I wouldn?t need Angie?s List and that everything would be fine, Marvin told me not to worry? and now that I know better, I know I cannot trust ADI with this work. Can only imagine how much worse I?d be feeling right now if I didn?t have Angie?s List to help reach a resolution in all this. Glad I listened to my gut when Ariel and the supervisor tried to talk me out of sticking with Angie?s List. Though I must admit, a very small part of me cannot help but wonder if this experience was intentionally so awful in the hopes that I?d never call ADI to honor their lifetime warranty by asking them to come back and make things right. If that was their goal, it certainly worked. How could this happen with a company that has so many stellar reviews on Angie?s List? Really, I don?t know what to make of all this?I just hope somehow this mess can be made right so I can move on.

Helped me determine the best use of the hour I had paid for also I had not bought the proper equipment for the exterior outlet so they advised me of a special pricing on the needed pieces. Also diagnosed problem with a can light and fixed it. Tidied up after themselves very well. Very polite and thorough.

Helped me determine the best use of the hour I had paid for also?I had not bought the proper equipment for the exterior outlet?so they advised me of a special pricing on the needed pieces. ?Also diagnosed problem with a can light and fixed it. ?Tidied up after themselves very well. ?Very polite and thorough. ?

Really well - respectful, professional, and efficient. Would use Alvaro and his team again.

The service was not so great. They showed up, but I do not think my wife allowed entry and then, I never got a follow-up call. So, the service was not actually rendered. I paid 90 bucks and did not get anything. If they call me and make good on this, I would use them again, but if they do not call me, do not follow-up, and do not render services that I paid for, it is pretty much the worst.

They did fine. I was not specifically happy with the quality of the lights that they provided, but they did what they said they would do. Unfortunately, three or four of mine were broken so they had to take those out and replace it with theirs. They were okay.

They were very punctual and came earlier than expected. One technician checked the electrical plug that powers up my gate decorative lights and found it defective. He got it fixed/replaced. The other technician was trying to open what looks like a small fuse box? located outside the box presumably?connected to this circuit.I noticed he found one of the screws stuck and stil tried to to work on it. At the end, I guess he gave up and what happens next, I do not know. They made a fast inspection of a few electrical connections?in my house that I showed them?and recommended what should be done. Their quotes to correct the problems, however are a little too high for me. Also, I wished they should have been more thorough?in their inspection since It comes with the package deal. They spent only about 15 minutes for the whole job and they left. I believe they are good but needs more professionalism and friendliness?in dealing with customers.

They were very punctual and came earlier than expected. One technician checked the electrical plug that powers up my gate decorative lights and found it defective. He got it fixed/replaced. The other technician was trying to open what looks like a small fuse box? located outside the box presumably connected to this circuit.I noticed he found one of the screws stuck and stil tried to to work on it. At the end, I guess he gave up and what happens next, I do not know. They made a fast inspection of a few electrical connections in my house that I showed them and recommended what should be done. Their quotes to correct the problems, however are a little too high for me. Also, I wished they should have been more thorough in their inspection since It comes with the package deal. They spent only about 15 minutes for the whole job and they left. I believe they are good but needs more professionalism and friendliness in dealing with customers.

They did a fabulous job and were very quick and demonstrated how to use the new remote for the fan/light fixture. All this in less than an hour.

It went great. They were on time, professional, were in and out quickly, and cleaned up after themselves.

I was very pleased with the the punctuality, friendliness, and work performed by the two electricians that replaced my old light fixtures with new light fixtures. I have a ceiling fan and bathroom fan that need to be installed, so I will definitely hire ADI to do the work. I had to reschedule my appointment, and the customer service was kind, courteous and very helpful!

Two electricians came to do the job and they were both very professional and together, finished all within a little over one hour. I was very impressed with their work. This company is very organized and efficient, called me more than once to let me know when they were coming. From the time of making an appointment to the invoice arrival (to my email) , everything was very smooth and easy. I highly recommend this company for your next electrical projects. Thank you ADI !!

It was very nice. I had a question about one of the outlets. I would use them in the future.

We had an existing attic fan (over 20 years old) that had stopped working. We were not sure if the problem was with the wiring, or if the fan could be repaired or had to be replaced. Technician arrived on time was very professional and was able to explain the problem. We had to replace the fan and the technician had all the necessary parts to replace it.

The two men were very efficient and prompt (even early which was great) and did a fine job.

I got a call 30 minutes before arrival to notify me of the ETA. They laid down a plastic sheet to keep my den clean while they replaced my ceiling fan. They cleaned up after themselves and took the old ceiling fan and other trash to my trash bins.

They came to fix the ceiling fans, but they ended up fixing SEVERAL electrical issues in my house. Instead of saying something couldn't be fixed, they found a way to make sure I was satisfied and fixed it. They even changed light bulbs for me! I am more than pleased - I am thrilled with their work and will continue to use them and recommend them to anyone. The first 2 technicians that came out were amazing! When I called back to get more service, I requested those same technicians and was told that they were added to large projects, so there were be 2 different technicians. I was a little wary because I hoped that they would be as great as the first two. THEY WERE!!!!!!! They just have first rate customer service!

They did a fine job, were quick and left no mess. They were very professional.

ADI performed exactly the services they were hired to do, on time and on budget, with very satisfactory results.

After having a bad experience trying to get this job done with a couple of other contractors, I saw ADI on Angie's List and then reviewed them on YELP. Wow, I couldn't find hardly anything negative about this company so I called them on Monday. Initially, they told me it would be about 2 weeks to get an estimate but then I got a call telling me that if I'd accept an estimate based on my description of the job, they could start the work on Friday. Now, the estimate was a bit higher than others but they promised a ready to paint completion which no else even discussed. So I hired them with no further thought. Today, when their team showed up, they did a marvelous job. The five fans were all installed very nicely and the drywall repair was very good. In the end, I asked them to change one of the fans from a short downrod to hugger mount and they did it with no complaints. They protected the entire work area with a lot of plastic sheeting and cleaned up after themselves perfectly. All fans checked good. They are vibration free and the speed controls/dimmers work well. I would definitely hire them in the future.

I got him through Angie's List and he was a total jerk. They were pretty pricey and they kept wanting to sell me rewiring and all that sort of crap which I don't want. The kid was pushy and I really resented that. The guy didn't show up in a truck, he was in a private car and he had all these parts sitting in his trunk. So he is out there digging through the parts trying to find what he needs and hopefully he has it, I don't know. It was totally unprofessional. It works.

They were professional, prompt, and efficient. The job went well, and I would recommend them. They got back to me right away about making an appointment.

They were great. Luis & Mariano got here on time, they were clean, fast and knowledgable. I would DEF use ADI Electrical again. I'm so used to terrible electrical companies that this was such a pleasant surprise!!

First of all, the guys were not there at the stated time...THEY WERE EARLY! Imagine that! They came in, identified themselves and quickly created a few different plans for installation. In less than five minutes, they presented the ideas to me and told me the pros and cons to each. Once we had a plan, they worked quickly on the installation and then patiently explained how the system works. They then made a point to clean the work area - making it seem like they were never there. The guys were extremely professional - and I would be happy to recommend them to anyone needing these services.

I had changed my mind regarding the need/practicality of having a home generator. He was very professional and answered all of my questions, but I still decided to stop.