Our company was founded in 1972 for the installation of acoustic ceilings. Since that time, we have expanded to become a reliable painting contractor, stucco contractor and drywall contractor. In our over three decades in business, we have served over 40,000 satisfied customers in Los Angeles, CA and Orange County, CA.
Call us directly at 3105498430 for the quickest response!
We offer a wide range of services that include sand blasting, acoustical removal, acoustical ceilings application, stucco, drywall, plastering, custom painting, wall texture, rose towers and home restoration. At Original Richard, we understand that homeowners need to know the cost of projects before the work begins for budget purposes. We offer free estimates for sand blasting, acoustical removal, stucco, drywall, acoustical ceilings and any of our other services. Please give us a call to schedule an appointment for a free estimate for the services you require. Additional DBA - Acoustic Ceilings by Original Richard.
Great customer service by Jacky. Impressive and fantastic job by Walter. Overall very happy with services performed by Original Richard. They are professionals with competitive prices. I will definitely call them again.
Description of Work: Stucco repair exterior of house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Original Richard
Dear Member, Everything went smoothly with your project since the beginning to the end. We are happy that we got to the patching before the rain caught it and that you were happy with everything. We hope that you had a great Thanksgiving and if you need anything else, give us a call.
Nick L.
11/2016
5.0
drywall, plastering
+ 0 more
They were amazing. On time, nice and gave me some great tips on how to repair walls myself.
Description of Work: Original Richard performed dry wall repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Original Richard
Dear Member, You are awesome! Your pictures were of the greatest help and aided us to in turn help you get the best suited Angie's deal for your repairs. We strive to be helpful and hope our tips will aide you in the future. Do not hesitate to call us for further assistance in any future repairs or projects you wish to complete.
Angela O.
10/2016
5.0
plumbing
+ -1 more
excellent professonal knows plumbing and the laws came on time worked quickly with quality workmanship will hire again.
Description of Work: repaired outside faucet with new one
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$123
Suzan S.
09/2016
5.0
interior painters
+ -1 more
I am extremely pleased with the job performed by the Original Richard crew. They were very professional and meticulous. The crew showed up on time every day and completed the job within the estimated time. My home looks beautiful and I couldn't be happier. i had lots of cabinets that required a great deal of preparation and sanding and they now look brand new. I highly recommend Original Richard.
Description of Work: Painting interior of home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Original Richard
Dear Member, We are delighted that we could aide you in your project! We always endeavor to be punctual and attentive with all our clients and are proud that we have achieved this with you. Thank you for your patience when scheduling the touch ups that needed to be done, you were an absolute pleasure to work with! Our customers' satisfaction is important to very us. We look forward to assisting you in any future projects, just give us a ring!
Kenneth N.
08/2016
5.0
plastering, stucco
+ 0 more
Throughout the entire process, from 1st phone call to completion of work, went very smoothly. Prompt estimate, questions asked and answered quickly, schedule of work was easy, showed up for work on time, work looks to have been done correctly, left the job clean and clear from any debris. Overall, this is how to provide service to consumers.
Description of Work: Stucco repair to 10' length wall where planter box was removed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from Original Richard
Dear Member, Thanks to the photos you sent and you being very reachable, everything went breezily. We are overjoyed to hear you are happy with our service. It was a pleasure to work with you, let us know if you ever need any more repairs.
Jeannette B.
07/2016
5.0
interior painters, plumbing, home remodeling
+ 1 more
Richard scheduled a visit to give me an estimate of the cost of the job. He was very professional, and answered all of my questions completely. He also asked me a lot of questions, to clarify exactly what I wanted and how much work needed to be done. I felt he took a real interest in the job and wanted me to be satisfied. The cost quoted seemed very fair. The painters arrived on time. There was some confusion about the type of paint--flat or semi-gloss--which was entirely my fault, as I had looked at the wrong can. Hector, the supervisor, was very patient and happy to get the paint needed. I was impressed with how neat the painters were, and how carefully they covered floors and surfaces. They finished the job a day ahead of schedule, and after cleaning up the area, insisted on moving the furniture back where I wanted it to go. (My husband and I had moved it away from the walls in preparation for the painters' visit.) Everyone from Richard, to Jackie in the office, to Hector and his crew were a delight to work with. I could not recommend Original Richard more highly.
Description of Work: We had the downstairs repainted, and parts of both bathrooms repainted, following repiping of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,224
Response from Original Richard
Dear Member, Thanks for the wonderful review! Most people do not know what finish their homes have until they decide to paint, it's a common mistake. We were glad to get it corrected. We are delighted to hear you found us delightful, we'll be sure the crew let the crew know. You were awesome to work with! We are glad we made a good impression and hope you give us a call should you take on another project.
Lisa H.
07/2016
5.0
drywall, picture framing, plastering, stucco, house painters
+ 3 more
Remodeling can be so stressful but not if you get these guys! I called their office and was greeted with a cheery and competent voice. To me so important. She was happy to schedule me for an appt with Richard immediately. He came out to see us at 6PM! That to me said a lot. We were very impressed with Richard's knowledge and he made great recommendations to us on our project. The price was doable. When his guys showed up you could tell this was going too go well. They came in with a mission. They were professional,courteous and knowledgeable. They never messed around. I only wish the other workers I had here would have taken notice. The job was done beautifully and I was asked to come and inspect it by them. They cleaned up everything and it was like no work had ever been done. On top of this Richard the owner called to make sure I was pleased with the job. I have now called them back to do some other work that was going to someone else. Richard can be so proud of his employees and himself. Do not hesitate to call them.
Description of Work: We needed framing,drywall,plastering in the interior and framing and stucco on the exterior. In addition stripping and repainting of our entry gates.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
Response from Original Richard
Dear Member, Beautifully written! This is one of our top greatest reviews we have received and we thank you from the bottom of our hearts. We were happy to perform different types of services for you, it is something that we are proud to say we can do. We will be sure to let our guys know of their great job done. It was a pleasure to have worked for you and again thank you for this wonderful review, it made our day!
I chose to go with this company, because of their excellent Angie’s List reviews, years in business, and their ability to meet my timeline given that my family would be coming in 3 weeks. They were able accommodate an earlier start than originally discussed. They arrived very early in the morning and got to work immediately prepping the rooms. They worked on Saturday and completed both rooms in 4 days. This is a family run business with a team that has an excellent work ethic. My interactions with everyone was extremely positive from Steven (estimator), Jacky (office manager), Richard (owner), Drywall & Painters (David, Juan, Hector, Roberto), and (Electrical) Irv. Upon completion, I requested an Unconditional Release & final invoice which was promptly provided. There were a couple of minor items that were collateral damage in the process, but they were replaced and reinstalled by the company. Because parts of the un-damaged walls & ceilings were heavily textured, it was extremely important to have the new walls & texture blend with the existing. The drywall was well done. The team re-textured the wall 3 times to ensure the match was seamless. The paint job looks great, too. The team ensured each room was clean each day and any materials were neatly stored and covered for use the next day. Additionally, they were kind enough to patch a couple of holes in our bathrooms for no extra charge. We are so pleased with the outcome. We would definitely use them again and recommend them for their work quality, attention to detail, and customer service.
Description of Work: We hired Original Richard to replace drywall, insulation, replace & paint baseboards, replace damaged wood, reinstall ceiling lights, re-texture walls, and paint two bedrooms that experienced water damage due to a leaking roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
Response from Original Richard
Dear Member, I hope your family visit went well and are happy we made your deadline! Thank you for being so understanding about the collateral damage and the giving us the opportunity to correct it. The texture was a bit hard to match but we spent that extra day and matched it to your satisfaction. Give us ring should you need any other work, we look forward to the opportunity to work with you again.
Dawn P.
07/2016
5.0
drywall, interior painters
+ 0 more
The Original Richard bid was fair, they were great about scheduling the work and honoring the bid. The two guys that performed the work were professional, kept the work area clean and did a phenomenal job. I couldn't be more pleased with the work and the level of service I received. I will DEFINITELY hire them again!
Description of Work: The Original Richard Team repaired drywall and applied texture to a bath ceiling, walls and hallway wall where there was some damage resulting from an HVAC moisture issue.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Response from Original Richard
Dear Member, This was a small project but we were happy to start and finish it off for you. A good part of our customers come from HVAC issues so we have a good deal of experience on this scope of work. We are proud of the comment sent of our crew and will let them know of their great work. We are grateful for the great review and wonderful comment, we look forward to to be of help to such an awesome customer .
Gloria W.
06/2016
4.0
house painters, interior painters
+ 0 more
1st day wk had a language problem. The next day everything was resdeaged, workers were professional and cleaned up afterward.
Dear Member, Last time we spoke you were very happy and told us you sent us all A's , not sure what happened but we still appreciate the very nice review. We understand the need to have good communication. We do remember that you had commented on a language barrier and we made sure to have someone available to you at the job site at all times if you had any questions thru out the day. We hope that you had a great and comfortable experience with us and just wished that you could of let us known if you had anymore issues so we could of got those grades up, take care and thanks again.
Terri C.
06/2016
5.0
contractors, drywall, house painters, interior painters
+ 2 more
The job went well. We have a two story home so the crew had to use long ladders to access the roof trim and eves. They sanded, patched and painted the wood trim perfectly. The deck that they repaired and painted is like new. They also overcame some issues with the lack of evenness of our internal entryway wall when patching the drywall around the newly installed front door. Everything was performed professionally, on-time and as contracted. I would certainly use Original Richard again, in fact I contracted a follow-up to perform additional cosmetic fixes to the drywall around the front door and to patch the external stucco around the new door. Those last two jobs should be performed soon so I will add to this review after completion.
Description of Work: Contractor Original Richard sent his painting crew to perform the following external jobs: sand and paint the external wood trim on our house, re-stain the eves around the roof line, repair a section of a wood deck that had experienced some decay and painted the entire wood deck. The same crew performed the following external jobs: they patched some drywall that was necessary following replacement of our front door (performed by another contractor), painted the entire entry way, stairway wall and stairway ceiling.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Response from Original Richard
Dear Member, It was a pleasure to have worked for your wife and you! There was a bump on the road due to another contractors work not done well and unfortunately the results were not perfect as we anticipated. We look forward to taking the following steps to try again and make that door look good! Please let us know on scheduling so we can work out a good date for all of us. Many thanks for the wonderful review and we hope to get all A's on the next one.
Michael G.
06/2016
5.0
plastering
+ -1 more
Service providers were very professional, courteous, and completed the job quickly with minimal mess. My only complaint is that their deposit taking process is a little clunky.
Description of Work: Patched some holes in drywall
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$300
Response from Original Richard
Dear Member, We are happy you found our service professional and courteous. We always strive to complete jobs swiftly and satisfactorily. Thank you for your feedback on our deposit taking, we will look into improving our deposit procedure. Thanks again for taking your time to write us a review.
Kathleen F.
06/2016
1.0
stucco
+ -1 more
I'm happy this company is so successful they don't need my job. But it would have been nice if they would have rejected the job instead of just ignoring me. If the day comes when I have a large project I guarantee you I will not contact this company. Not nice.
Description of Work: I called this company for an estimate a week ago. When I spoke to their office I said my job was a small one and was told they bid on small jobs if I was in their service area. I told them where I lived and this was in their area. I gave a detailed description of what I needed to be done and was asked to send photos of the areas that needed work. I took 5 photos and sent them. They acknowledged receipt of the photos and that's the end of the story! Never heard from them again. In fact I sent a follow up email asking for the estimate. Nothing.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Original Richard
Dear Member, We received your photos on May 26, towards the end of the day. We responded immediately afterwards to confirm we received them. Then we gave you a bid June 2, about 3 business days later. We were not aware you had a deadline, we apologize for not meeting it. We hope your project went well and we will work on responsiveness.
Stephen S.
05/2016
3.0
plastering
+ -1 more
Given that we are living with mistakes made in the hanging of crown moldings in the rest of the place 86 years ago, it is important to me that they are done so that they are pattern matched and look seamless. When I asked them to confirm that every effort would be taken to do that, I got a response that they don't guarantee their work, as plaster can be hard to work with, but do a better job than most. They then pushed me to confirm the job again, but their response made me more nervous, so I asked again. They then declined to work for me, as I was being too difficult, but all I need to hear is that they do make the effort to match the pattern at the seams etc. I don't think I am out of line to ask about workmanship when hanging very expensive moldings, especially as the moldings supplier urged me to be very careful on my choice of installer.
Description of Work: I asked them to quote on installing very high quality plaster crown moldings I have bought in the bedrooms.
Rating Category
Rating out of 5
value
5.0
responsiveness
3.0
$950
Response from Original Richard
Dear Member, We had spoken with a woman regarding installing crown molding. She was very adamant that she wanted the work to be perfect and seamless. We explained we have good experienced installers but can't guaranteed it will be perfect and seamless. If it's an old house, not squared, and uneven there is no way the mold will come out perfect and seamless. We like to keep our customers happy, and were honest and responded adequately but cannot guaranteed what she wanted. We hope your friend or whom ever called us got her project done as she wanted. We thank you for your feedback and will use it to improve and better ourselves.
Kraig S.
04/2016
5.0
stucco
+ -1 more
The job went flawlessly from the bid to the final product. The staff are very professional and polite. The work was very good quality at an acceptable price. Very happy with the final product.
Description of Work: Recovered existing smooth stucco retaining walls with a new layer of smooth stucco
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Response from Original Richard
Dear Member, I just spoke with you not knowing you had already sent in a review, you are quick! Thank you for send this great review out so quickly. We are glad we were able to work out the dilema of smooth stucco that tends to crack and hope that you have many years without cracks. If you need anything just give us a holler.
BETTY J.
04/2016
5.0
woodworking, stucco, house painters
+ 1 more
The workmen showed up as scheduled and got the repair done as agreed upon in less time than expected. You'd never be able to tell that a repair was made, it looks just great.
Description of Work: Removed and replaced wooden trim, repaired stucco, painted stucco and trim
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,745
Response from Original Richard
Dear Member, Thanks for such a good review. We love to hear when our customers are satisfied with our work. We always work hard to accomplish the job assigned as swiftly and precisely as possible. Give us a call if you should need assistance in any future projects.
Susan B.
04/2016
5.0
interior painters
+ -1 more
Could not fault this company at all. The owner of the company came out to view the job and give us a quotation. He showed up when he was supposed to and gave me a written quote with several options as we had discussed. His pricing is very fair. Being in business for as many years as Original Richard has been, it shows in his professionalism and the organized process which took us from the beginning to the end result. I coordinated everything through his office staff, Jacky who was very nice to work with. Original Richards workers showed up on the day on time and were extremely polite and cleanly dressed. They did a great job of masking everything off so none of our carpet was exposed but covered with plastic. The job was done in a day and the results were excellent. I would highly recommend this company.
Description of Work: Original Richard's company painted our living room walls, hall way, stair well and upper landing which have high ceilings and a winding stair well which would be awkward to paint.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from Original Richard
Dear Member, Another smooth sailing story! Our estimator was in the area the same day which was perfect because he was able to give the estimate the same day. You called us in a few days and turned in the paperwork we then scheduled you in a few days and it was done! The review was ready in a few days too. It was a pleasure to be apart of your project and are very thankful for such a great and prompt review we couldn't ask for more.
Barbara M.
03/2016
5.0
stucco
+ -1 more
The guys were courteous, punctual and did a great repair job .
Description of Work: Replaced damaged stucco & painted
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from Original Richard
Dear Member, You are correct the last phase was painting. The first crew that went out did the stucco repairs . Then the second crew went and replaced some wood and painted the stucco and wood to make it more uniformed. We do our best to stay on top of the weather reports but that Monday we had you scheduled just slipped out of our view.Good thing you caught the weather report and we were able to reschedule quickly and stay on track, thank you! We enjoyed working for you and thank you again for the great review. If you need other touch ups exterior or interior you can count on us.
pete M.
03/2016
5.0
house painters, plastering, stucco
+ 1 more
This was a big job (big enough where you might expect a few hiccups,) but these guys pulled it off professionally, punctually, meticulously, and delivered a great product. Jackie in the office was always available to take calls or return calls quickly. Edgar ran the job on site like a champ and his guys were friendly and very hard working. Edgar took the time to test some final colors with us and we couldn't be happier with how the project turned out. Highly recommend this company.
Description of Work: New Build complete exterior Stucco
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from Original Richard
Dear Member, Aw shucks, your wife and you as well were pretty awesome! It was perfect having contact information for both of you, it ensured we will reach either one. Also having you near by to approve certain details was great. We are so happy that everything turned out just right and thank you for the great recommendation you gave to your friend which we hope to be hearing from soon and this review... is hands down one of the best we have received, thank you!
Troy D.
02/2016
5.0
drywall, interior painters, plastering
+ 1 more
They were very professional and punctual. The provided services exactly as requested. Would definitely use them again.
Description of Work: Repaired dry wall and repainted.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$675
Response from Original Richard
Dear Member, Everything from beginning to end went went smoothly. You provided us with photos for the estimate and were easy to reach. Thank for your help coordinating us with the tenant and having he paint matched and ready for us. We we glad that the work was able to get done in one trip thus us being able too give you a deal. Thank you mostly for taking the time to send us these awesome grades! We look forward to hearing from you if your other units need repairs, big or small.
Ira S.
02/2016
5.0
drywall, interior painters, plastering, plumbing
+ 2 more
This was one of the rare times when a company did exactly what they said they would do and with a wonderful result. The estimator arrived on time to assess the damage and give me a written bid. I was able to schedule the work within a week. Steve said they would make it look really nice and they did. You would never know there was a repair. I've painted one of the rooms so far and it looks terrific. We had to have other walls repaired back in 2010. That company did a good job, but Original Richard's crew was better. On time, on budget, high quality work, by a professional crew. I would definitely hire them again.
Description of Work: Repair of extensive drywall and plaster damage in 3 rooms after plumbing leak repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Response from Original Richard
Dear Member, We are proud to hear of Steve's great job and will make sure he sees these review, it will sure bring a smile to his face. Our installers have years of experience and value our customers business. I can't say it enough ! Thank you for your great review and time you put aside to send it. If you can't tackle that paint job we will be more than willing to help, take care.
Louis R.
02/2016
5.0
interior painters, woodworking
+ 0 more
This was the third or fourth time we've used Original Richard, and similar to the other times it was great work. We needed one section of our first floor painted, and wanted to add crown molding to the entire floor. Richard was able to get us an estimate promptly, and the estimate was very reasonably priced, so we accepted. They showed up on time as usual, prepped the floor, and started working. Once finished, the fully cleaned up and made sure all furniture was back where it was originally. I can't tell you how happy we are with their work. The crown molding really gives the place a beautiful look. We will continue to use their services.
Description of Work: Paint and add crown molding to first floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Response from Original Richard
Dear Member, It was the third time but we can make it a fourth time. Crown molding was such a great detail to add to your home , a very good choice! There aren't enough words for us to say how thankful we are for every single review we had the honor to receive from you. You are pleasure to work with and give us a call if you should need anything.
Kim M.
02/2016
5.0
drywall, interior painters
+ 0 more
I found Original Richard on Angie's List and I saw all the positive reviews and a deal for Popcorn ceiling removal so I gave them a try. They did my entire condo and they were responsive, on time, helpful and their workmanship was spot on. I've never left a review before but I felt compelled to do so. With popcorn ceilings things could get messy and my condo is full, but they were so careful, I only had to do minimal vacuuming and dusting afterwards. They took care of everything and finished on time. I've decided to use them again to repaint my place as a result.
Description of Work: Removed popcorn ceilings and repainted.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Response from Original Richard
Dear Member, It is because of these great reviews that people are able to get a glimpse of how dedicated Original Richard is and that why we appreciate every single review, Thank You! We are actually finishing your paint project now as I'm typing and I can't wait to read on how it turned out. Talk to you later.
Mary S.
02/2016
5.0
picture framing, plastering, stucco
+ 1 more
I first checked Angie's List for someone near by who had many recent reviews, which were all excellent. I called on a Friday to see if they were interested in such a small project. They asked for details of the work and for photos, which I was happy to provide. After texting the photos and discussing the project on the phone next I was given a bid and told they could come out and do the work the next day if I was interested. Of course I was thrilled to have my project scheduled so quickly, I was told it would take a portion of two days since the intermediate coats had to dry. The two gentlemen came out right on time Saturday morning, looked over the job and began work. They were very efficient and careful not to make a mess or damage the plant material around the spa wall. They kept me posted on the progress of the project and told me they would need to come back the next business day since this day was very damp, almost sprinkling and they said the stucco would not dry sufficiently to put on the finish coat until Monday. Bright and early Monday they were back, got right to work and finished in no time. The work was beautiful quality, the men were friendly and very professional. Richard, the company owner called and asked to come out later that day to review the work and collect the payment. He was right on time, went over the details of the work and answered any questions that I had. I was so impressed that he came out to check the quality of the work and make sure that I was satisfied. I can't recommend this company highly enough, they were outstanding in every way. Bravo
Description of Work: Removed damaged from the side wall of my spa and the stucco then re-stuccoed, including mud and two finish coats, matching the surface finish and color of the existing stucco.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$925
Response from Original Richard
Dear member, We can't thank you enough for your stellar review. The photos and your cooperation made the process run smoothly. It was a complete pleasure assisting you with your repairs and we hope to hear from you in the future for any more repairs you may need.
Scott G.
01/2016
5.0
plastering
+ -1 more
This was an excellent experience from start to finish - from the estimate process to the follow-up. We did have an issue following the job that was resolved to our complete satisfaction. Estimate: The process was efficient, professional, on time and a reasonable price. They accommodated our schedule for both the estimate and the job itself. The job: The crew started early in the morning and worked all day to do the job in one day, minimizing the inconvenience of having the rooms cleared. They covered everything with plastic - walls, windows, doors, floors and large furniture not moved - and did their absolute best to keep the mess contained. (But, this is a messy job, so expect to still do a lot of dusting of everything after it's done, even after their maximum effort to contain it.) The quality of the work and appearance of the new ceiling was excellent, but we were concerned about the edges. The follow-up: This was probably the most important part. We opted to prime and paint the new ceilings ourselves, but we were unsure of how to deal with the gap that existed between the wall and the new ceiling. We had been told to caulk the gap, but it seemed too large and rough in some places, and we felt the edges just weren't right. We emailed them some pictures and asked them to come back out and take a look at the edges and advise us on how to deal with it. They came out the next day following the email and did more than just look and advise. They filled in and smoothed the gaps along the edges and then caulked, making it much more ready for us to prime and paint. They did the work quickly and efficiently and in a friendly manner, just as they had been when they did the original job. Communication: This part of the experience was absolutely spectacular. The communication process with this company centered around Jacky, who scheduled the estimate, did appropriate and timely confirmation of the job date, dealt with the follow-up questions, and kept track of our multiple phone numbers, email addresses and uniquely difficult schedule. Because of her communication, we were never in doubt about any aspect of the job. She was easy to talk to and her attention to detail and quick responses to calls and emails were truly rare and special, and very much appreciated.Thank you, Jacky! Bottom line: The work was excellent, our concerns were addressed quickly and to our satisfaction, and the communication and follow-up throughout the whole process was great! Thanks to all of you!
Description of Work: They removed the acoustic ceiling in three large rooms and a hallway and replaced it with a smooth plaster ceiling.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Response from Original Richard
Dear member, You are very welcome! We were more than happy to return and amend your concerns. Our objective is always our customer's satisfaction. Thank you for the dazzling review, and be sure to let us know if you need any assistance in future projects. We look forward to the opportunity of working with you again.
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Service Categories
Plaster,
Drywall,
Interior Painting,
Stucco,
Exterior Painting,
Electrical,
Unfinished Carpentry,
Lighting,
General Remodeling,
Finished Carpentry and Woodworking,
Plumbing,
Framing
FAQ
Original Richard is currently rated 4.8 overall out of 5.
Monday: 9:30 AM - 5:30 PM
Tuesday: 9:30 AM - 5:30 PM
Wednesday: 9:30 AM - 5:30 PM
Thursday: 9:30 AM - 5:30 PM
Friday: 9:30 AM - 5:30 PM
Original Richard accepts the following forms of payment: Check
Yes, Original Richard offers free project estimates.
Yes, Original Richard offers eco-friendly accreditations.
No, Original Richard does not offer a senior discount.
No, Original Richard does not offer emergency services.
No, Original Richard does not offer warranties.
Original Richard offers the following services: Acoustic removal, application & repair, wall texture, drywall, plastering, stucco repair, sand blasting & re-stucco, interior & exterior patching & painting, t-bar ceilings, crown molding, baseboard & can lighting.