Response from RK Knight Plumbing & Rooter
Yes, we do give Free estimates. However, we do have a $39 diagnostic fee, which is a flat fee regardless of how long it takes, to locate and identify a particular problem, no matter where the problem is located. We cannot give an estimate on something if we do not know the exact location of the problem and what is causing it (ie a crack in the pipe, separation, corrosion, etc.). It takes time to find which pipe and where on that pipe a leak is coming from, which is important information that needs to be known in order to give a proper estimate. The plumber would not have only located the leak, but would have also done a thorough inspection of the plumbing system under the house in order to evaluate the condition of the rest of the pipes, noting any other potential problems. If there is one bad spot on a pipe it is likely there may be another since everything is the same age. Once the problem is located the plumber would then explain the problem and go over the available options. For example, just fixing the immediate problem vs possibly replacing more pipe so that the homeowner would not have to worry about another leak in the near future, depending on the condition of the rest of the system. The plumber will also provide pictures of the plumbing system and any potential problems and answer any questions so that the homeowner fully understands his particular situation and can make an educated decision. We want the homeowner to be confident when they are making that decision.