Closet World - Whittier

Installers were nice and knew what to do. However, the company has a terrible attitude toward customers.

My overall experience with this company has been the worst I have ever had. We have had handymen, electricians, plumbers, and home additions, and I have never in all my years of being a home owner(25, have I had this kind of frustration.

One of the worst experiences we've ever had.They did not keep several appointments that they made, when they came they were invariably hours late....the bookcases were not of the correct height...the shelves did not fit the bookcase and had to be redone twice etc. Did not come to telephone for long periods when we tried to sort this out...did not tell the truth about missed appointments...found similar complaints from others on the internet !! Wish you had that information. Only positive note was that the workman was pleasant and hard working(they only sent one person, where 2 were needed) and tried hard to recut shelves etc. to make them fit.

Delay in installing closets, did not call back when they said they would, needed to call them to follow up on order.

First problem I had encountered was when they called and arranged for delivery and set up. We agreed for the time and date, but they never showed up. I had hard time during that time in calling them and tried to reschedule but the customer service told me that the delivery department was already closed at 4:30 pm, but I did leave them a message and told them to call me back. I also called up the saleswoman who was at the time in a seminar so she was not able to call me back. The following day I didn't get any call so I tried to call them back again to reschedule, after maybe three calls I was able to get in touch with installer supervisor. Anyway, they came and were able to install two big garage cabinets, but was not able to finish the room cabinets because their supervisor called them to be back in their office by 5:00pm or else they wouldn't get paid. The installer rescheduled it for weekend and finished it.

I LIKED THE SERVICE AND THE CONVIENCE, THEY CAME OUT TO THE HOUSE, MEASURED EVERYTHING, QUOTED A PRICE AND A WEEK LATER THE WORK WAS FINISHED. I HAVE A LOT MORE SPACE NOW BECAUSE I HAVE A PLACE TO PUT EVERYTHING. ALSO ADDING A WORK BENCH TO THE GARAGE, WAS ONE OF THE BEST IDEAS EVER.

THE DESIGNER WAS PROFESSIONAL AND HAD SEVERAL HELPFUL IDEAS. SHE WAS VERY PRACTICAL AND SENSITIVE TO OUR BUDGET. THE INSTALLATION WAS ABOVE AVERAGE, ALTHOUGH THE JOB TOOK LONGER THAN ORIGINALLY ESTIMATED.

A BUNCH OF PEOPLE HELPED MOVE THINGS AROUND. THEY WERE ALL VERY NICE AND VERY PROFESSIONAL. HOWEVER, THEY PUSHED THROUGH THINGS AND I WAS EXPECTING ONE CLOSET TO LOOK A LITTLE NEATER.

PRICES WERE COMPETITIVE. DESIGNER WAS GREAT TO WORK WITH AND HAD GOOD IDEAS TO MAXIMIZE USE OF SPACE. INSTALLERS WERE VERY ORGANIZED AND LEFT AREA VERY CLEAN. FINISHED PRODUCT WAS VERY PROFESSIONAL WITH GOOD ATTENTION TO DETAIL.

THEY WERE VERY POLITE AND PROFESSIONAL. I WAS ABLE TO MAKE AN APPOINTMENT OVER THE PHONE AND THEY WERE ON TIME. THEY GAVE ME A QUOTE WITHIN THE WEEK AND HAD THE WORK DONE DURING THE DATES I WANTED. THEY WERE A LITTLE EXPENSIVE, BUT I WOULD GO BACK TO THEM AGAIN.

THEY SENT OUT A SALES PERSON THAT WAS KIND OF PUSHY. THEIR PRICES WERE VERY HIGH AND THEY PLAYED THE GAME SO THEY CAN COME DOWN TO LOOK LIKE IT IS A GOOD DEAL WHEN THEY SHOULD OF STARTED THERE.

MY EXPERIENCE WITH CLOSET WORLD WAS MIXED. I'M VERY HAPPY WITH THE WORKBENCH AND CABINETS THEMSELVES. THE QUALITY IS GOOD AND THE INSTALLER WAS TOP NOTCH. THE SALES PERSON, ON THE OTHER HAND, WAS INCOMPETENT. I HAD TO LEAD HER THROUGH EVERY STEP AS I'D ALREADY FIGURED OUT WHAT I WANTED BEFORE SHE CAME. SHE MADE SEVERAL MISTAKES THAT I HAD TO CORRECT WHEN SHE LAID OUT THE PLANS. SEVERAL HOURS AFTER COMPLETING THE BID, SHE CALLED BACK TO SAY SHE'D MADE YET ANOTHER MISTAKE AND IT WAS GOING TO COST MORE THAN THE CONTRACT SHE'D ALREADY HAD ME SIGN. AFTER SOME NEGOTIATION, WE SPLIT THE DIFFERENCE.

THY WERE ALL VERY NICE. VERY PROFESSIONAL, BUT THEY RUSHED THROUGH THINGS AND I WAS EXPECTING ONE CLOSET TO LOOK A LITTLE BIT NEATER, BUT IT DIDN'T. OH WELL.

COMPANY REPRESENTATIVE CAME OUT AND MADE RECOMMENDATIONS ON THE POSITION OF STORAGE CLOSETS. MOST OF WHAT WE DID IS GREAT. HOWEVER, ONE SIDE OF THE GARAGE IS TOO CRAMMED WITH THE ADDITION OF THE CLOSET AND I THINK THAT THE REPRESENTATIVE SHOULD HAVE RECOGNIZED THAT. THE CLOSETS THEMSELVES ARE QUITE NICE.

THE PERSON WHO FIRST CAME OUT TO DO THE MEASURING MEASURED IT WRONG. I GOT LIED TO. I GOT THE RUNAROUND ON THE TELEPHONE AND I COULD NOT GET THEM TO COME OUT TO REDO THE WORK THAT THEY MESSED UP. IT WAS A TERRIBLE EXPERIENCE. THE MATERIAL THEY USE APPEARS NICE, BUT IT ALWAYS LEAVES MY HOUSE, STILL TO THIS DAY, SMELLING LIKE CHEMICALS.

NOT SATISFIED. THE DESIGN THEY AGREED TO PUT IN AND WHAT THEY ACTUALLY DID PUT IN IS NOT WHAT I WANTED AND THEY NEVER CORRECTED IT. IT'S NOT FUNCTIONAL FOR WHAT I NEED.

THE FEMALE ORGANIZER SHOWED UP ON TIME, WAS POLITE, COURTEOUS, AND NICE. THE WORK WAS COMPLETED ON TIME. SHE DREW UP DIFFERENT PLANS, AND LET ME CHOOSE ACCORDING TO MY BUDGET. I REALLY LIKED THAT.

THE EMPLOYEES THAT WERE HELPING US FIND CLOSETS FOR OUR HOME WERE VERY POLITE AND HELPFUL. THEY ALSO HELPED US FIND GREAT CLOSETS THAT WOULD SUITE OUR HOME.

I WOULD RECOMMEND CLOSET WORLD TO ANYONE FROM THE SALESWOMEN TO THE INSTALLERS. THEY WERE WONDERFUL TO WORK WITH. THEY LEFT MY HOUSE CLEANER THAN WHEN THEY CAME.

CLOSET WORLD PUT IN A CLOSET ORGANIZER FOR ME, AND I REALLY LIKE THE WORK THEY DID. THEY CAME AND GAVE ME A BID, THEN CAME OUT AND INSTALLED THE ORGANIZER.

WE HAD A WONDERFUL EXPERIENCE WITH CLOSET WORLD. THEY WERE VERY PROFESSIONAL AND GAVE THEIR 100% IN PROVIDING GOOD CUSTOMER SERVICE. ALSO, THEY REMAINED ON SCHEDULE FROM BEGINNING TO FINISH OF THE PROJECT. WE WERE VERY PLEASED WITH THE FINISHED PRODUCT.

WHAT WAS GREAT ABOUT THESE GUYS IS THEY REALLY WORKED WITH ME ON SCHEDULING INSTALL. I HAD TO CHANGE THE DATE THREE TIMES BECAUSE MY OTHER SUBS HAD NOT FINISHED THERE JOBS YET. THEY WERE KIND AND RESCHEDULED WITH NO PROBLEM. I AM VERY HAPPY WITH THEM AS A COMPANY AND WOULD RECOMMEND THEM TO MY FRIENDS. I ALSO BOUGHT TWO ORGANIZERS FOR MY CLOSETS FROM THEM FOR THE LESS THAN A CABINET MAKER WANTED FOR ONE.

THE NEW CLOSET UNIT LOOKED GREAT. THE SHELVES AND DRESSER ORGANIZED THE SPACE IN OUR SMALL CLOSET. THE ONLY NEGATIVE THING THAT HAPPENED WAS AN INEXPERIENCED CREW STARTED THE JOB AND A MORE KNOWLEDGEABLE CREW CAME TO REPAIR THE PROBLEMS, TWO MONTHS LATER.

I FOUND THE INSTALLATION GROUP OF CLOSET WORLD VERY PROFESSIONAL. BOTH THE INSTALLATION AND MATERIALS TO BUILD THE CABINETS WERE VERY GOOD. THE ONLY PROBLEM I HAD WITH CLOSET WORLD WAS THAT THEY KEPT CHANGING SALES REPRESENTATIVES DURING THE ORDER PROCESS. I ALSO THINK THEY HAVE OVER PRICED THEIR CABINETS.

I WILL NOT HIRE THIS COMPANY AGAIN. THE DESIGNER FORGOT ABOUT LEAVING ROOM FOR SHOES, THE QUALITY IS CHEAP AND THE PRICES ARE OUTRAGEOUS FOR WHAT IS DELIVERED.