Fairway Electric

Absolutely the worst experience I've ever had with an electrician. I paid $100 to Paul the owner to come out and give an estimate for my EV charger five weeks ago. A week or so later I got an estimate emailed to me with the cost of the job listed at $0.00. I called a few days later and asked if I could have an actual estimate for the work and he said give him a couple days and he would send me an estimate. Two weeks passed with no word, I called him and asked for an estimate and he said he would look into it immediately. Another week passed and I called again asking if I could have a refund for the $100 which I paid for essentially nothing. He said absolutely not and that give him until the end of the day and he would have the estimate to me. ANOTHER WEEK goes by with zero contact and I called to ask for another refund and he said NO! FIVE WEEKS have passed now, with absolutely nothing to show. Horrible customer service, rude on the phone, and a complete disdain for his customers. Do not hire this guy Paul for anything - ever.

Booked a deal and he was just completely unresponsive messaged him trying to set up a time and he never responded.

This is a great company. Everyone was responsive and the crew showed up exactly as promised. We had 6 ceiling lights put into our living room. There have never been any lights in there at all. Installed all six and a new light switch in less than two hours. Very minimal damage to the ceilings and wall. Lights look great! Would highly recommend these guys and will use them again if I need any electrical done.

Very professional crew and quality work! They will be my go-to for any electrical issues I have in the future.

Everything was done well and they cleaned up completely after the work was done.

Not well - he would not return the call to confirm a day to complete the request.

I left a VM after 10PM and received a call-back in less than 60 minutes. Paul patiently walked me through switching off-on my circuits. The culprit ending up being a bad power strip which will be replaced immediately. I was able to get the issued fixed without him having to come out, free-of-charge! Highly Recommended! Thank Paul!!

I called the number where Paul answered and asked me to email the list of things done. I sent the email and told him that my appliances are being delivered on 12/26. He said he would try to schedule someone before then as his first availability was on 12/26. I got couple of emails from Tatiana but the response rate was slow. The weekend was gone and came 12/26 with my appliances delivered with no electrical outlet. Then called Paul on 12/27 and spoke to him. He again asked me to email and said he would schedule somebody right away. I sent the email right away. Today is Saturday, 12/30 and haven't heard from anybody yet. I just wasted about 10 days waiting for this company to provide service. I got carried away with all the reviews but not sure what happened in my case.

Had a problem with pool equipment not turning on. Called Paul to make an appointment and he walked me through a process over the phone to fix the breakers. It worked! Amazing customer service. I will hire in a heart beat next time I need an honest electrician. Thanks Paul!

I would give them an "A" in all categories.

The electrician was courteous and worked at the lights - diagnosing for two hours. He ended up summarizing the capacitors were shot and clipped the wires as the lights were new construction and difficult to remove. I'm not an electrician but that was a long time to arrive at an issue and just have a couple of wires snipped - also shouldn't the ends of the wires be taped?

Workmen were very nice on the first visit . No work was done because fuse and circuit breaker needed to be ordered. Paid $40. Second visit the workman was supposed to show up at 7:30 am and arrived at 8:45 am (1 hour 15 minutes late). He was not knowledgeable and made an error but corrected it. He didn't have a receipt book. I paid him anyway because it was during the heat wave and we needed our A/C. The second visit was $125. We have not received a proper receipt and instead were sent an invoice for payment. The owner is a flake.

Fairway Electric did an excellent job. They quickly diagnosed the problems and implemented the fixes. Would definitely hire them again.

Amazing! Fairway had us fixed and in working order in no time. Very punctual and fast.

We had an appointment set and he missed it. We rescheduled for today and so I took off early from work to make the appointment. He wanted to come in the morning, but I told him I work in the morning and the afternoon is best for me. Our appointment was for 12:30 pm, and he never showed. After an hour, I called him and he said he would be there in about an hour. I left and had lunch and he still did not show. I called him again and asked, "Where are you?" He said, "I'm on your street and in front of your house in one minute." I went outside and waited for 5 minutes and never saw him. I called him back and he told me that his tech was on the freeway which was about 20 minutes away . He told me he would like to do the work in the morning, I reminded him why that wouldn't work for me. He said that he didn't like my tone and that he didn't like being spoken to like he was a child. I did not speak with a tone, he became upset and disconnected the call.

He called the day before and said "See you tomorrow morning." The next day he never showed up nor did he call. While waiting for him in the 7:30 am to 11 am arrival time window we watched some YouTube videos and figured out the switch wiring ourselves. We needed to connect the neutral wire and weren't sure which one it was until we saw the video. We got both switches working but still have the outdoor light still needs to be installed by an electrician.

I contacted Fairway on four occasions, including a phone call, where tentative schedules were given. I was flexible to work with their busy schedule by providing three times and rearranging my schedule to facilitate a different time. After two appointments were missed with no follow-up, I contacted Angie's List customer support to complain. That got me an email and a call to schedule an appointment. That appointment was missed without a follow up as well. I simply do not understand why a company with the kind of reviews I see here could be so lackadaisical in their approach to my job. Unprofessional is the kindest word I will use to describe this. I wasn't even given an apology by Fairway or an explanation. Perhaps business is just so good for Fairway Electric that conscientiousness to customers using coupons is a risk calculation that doesn't adversely effect their bottom line. Good for them. Not for me.

Paul answered the phone and walked me through my issue over the phone , which fixed the problem! He didn't have to come out, and he didn't even charge me. He was SUPER helpful and when I have a legitimate problem next time I will for sure call him.

Did a super job! The electrician was delayed working for the customer scheduled before me. The owner was super-responsive; a pleasure to deal with.

One call to Paul and he instructed my husband on what to do. He even facetimed with him and didn't charge a dime. Paul is really a great guy and we'd use him in a heartbeat.

We then scheduled an appointment for a technician to come out the next morning to replace the outlet. The technician called prior to coming to our house and arrived promptly. He replaced the outlet and now my refrigerator is plugged into that outlet and working again! Great experience!

The work was good. Fast, clean and professional. I was only annoyed that the electrician showed up but had to leave right away to go to another job and then come back several hours later. The owner was responsive and apologetic but I had to stay home from work to wait for the guy to come back.

Paul was incredibly helpful, prompt, and professional. I would absolutely recommend him. I appreciated his approach to our situation.

He immediately asked what kind of light it was; bulb, pull chain or switch. After answering those questions he said he thought he knew what was wrong and asked if I were ok troubleshooting. Within 10 minutes (8 were wasted with me not following directions correctly) I flipped the switch and on goes the light. Paul was very patient and saved me money. You have no idea how refreshing that was!!! He could have easily taken my money and come out and did the exact same thing. Paul did not have to do that! He is in the business to make money and it didn't take advantage of my naivete but he walked me through was he thought was the problem (which is was spot on about) and helped me resolve it! I have an apartment unit I will be renovating this year and the first person I will call for the electrical work will be Fairway Electric - solely based on my experience with Paul today! Fairway Electric has a walking advertiser in me!

Had two visits. The first one was flawless. The second was confirmed via email but apparently not kept, so the service provider had to rush to locate a new service person to perform the job. Once the new guy did arrive they did the work professionally and to my satisfaction.