John Aaroe Group

CAVEAT VENDOR - SELLER BEWARE!!! Susan Andrews at John Aaroe represented the buyers in the sale of our home. From the outset, her demeanor was bullying and overly aggressive. At the inspection, she scheduled six separate inspections (many unnecessary) in addition to the general inspection. The contractors she chose were all personal friends of hers, and all of them presented us with thousands of dollars worth of requests for repair, all of which were at inflated prices, and several of which were complete fabrications. Throughout the process, she made things extraordinarily difficult for us and for our agent, as she consistently took a threatening approach when a friendly one would have gotten the same, or better, results. Even when we agreed to her demands, she simply took that as her cue to ask for more. She seems not to have heard of the golden rule. Unfortunately, we were defrauded by a contractor we had hired to complete the one legitimate repair request to which we agreed. Although my husband and I offered to pay - out of pocket, mind you - to reimburse the buyers for both the work and the damages, and to pursue the fraudulent contractor on our end, Ms. Andrews did not find that sufficiently painful for us. Rather, she encouraged her clients to continue to treat us as their personal ATM, and used the already stressful situation to try to renegotiate the terms of the sale (the deal had already closed), and to further issue trumped up and threatening demands having nothing to do with the faulty work. Susan Andrews is a broker of questionable ethics, and with a personality that makes it nearly impossible to complete a deal in good faith and on honest terms. She will press every advantage (or perceived advantage), and will give no thought whatsoever to what is fair, reasonable, or in everyone's best interests. I do not know how the other brokers at this firm operate, but I would STRONGLY CAUTION anyone who comes across this broker on the sellers' end to seek out another buyer. I certainly wish we had.