Best Pools

Standard service has had several weeks that were skipped as the owner was doing it directly. When I complained he promptly had one of his other people do it and it has been flawless ever since.

Best Pools has handled everything from weekly servicing to pump replacement to repairing a major crack caused by the Northridge Earthquake that re-opened two years ago. Everything they have done over the past eight years has been prompt and professional, and our pool and spa have never done anything but sparkle. This from someone who is generally a tough reviewer.

Jeff is accessible, responsible and reliable. Jeff and Kimberly have integrity and are trustworthy. At times we ask Jeff questions regarding extra work we think should be done. Jefff's responses are very honest - he lets us know when the extra work is not necessary. Jeff and Kimberly are good people.

Best Pools is run by a husband and wife. The husband Jeff is the pool man and the wife does the billing. Initially when I hired the pool man and owner he seemed knowledgeable and honest. He did a decent job for the first three to four months, then things slowly started to slip in multiple ways. Including over priced repairs, too many filter cleanings all seperate charges inconsistant servcie. At the end a few years later, they let my pool go completely green. The pool man just stopped coming and it wasn't due to non payment as I always paid my bills. The owner mis-advised the necessary services needed to restore my pool back to clean keep my pool clean. Jeff insisted I needed several thousands of dollars worth of repairs were needed to get the circulation back to normal. The owner Jeff had a bad attitude with me and my tenants. His employee pool men were bad too as they often did not show for weeks at a time and yet Best Pools would always bill me for the full amount of monthly service. They would ovcer charge me compared to fair market value on parts and repairs. Their service was bad, not fully bushing and vacuuming my pool, letting the pool get out of chemical balance on the edge of green. I admit being a semi long distant landlord I was foolish to keep hoping their service would improve and dreaded finding a new pool man so I kept them at least a year or two longer than most people would of put up with. When they let the pool go green and would not show up, I was forced t finely get a new pool man. The new pool man was fantastic. Got the pool clean in no time, no expensive repairs. Flat monthly reasonable fee for service, chemicals and filter cleanings, ultimately saving me hundreds of dollars annually compared to Best Pools. My tenants stop complaining too. Stay away from Best Pools, spare the headache, they are dishonest business people and offer poor inconsistent service on multiple levels.

Jeff was great! He came out to our house the same day I called to review what needed to be done. My husband had been taking care of the pool for years but due to work and school had been neglecting it for almost 3 months. However, Jeff got the pool back into sparkling shape in less than a week. We're now going to keep him on for weekly service.

Outstanding! Great work and great customer service. Very knowledgeable. Also very responsive and accommodating.

Pool water was green and murky due to failure of previous pool service. After some shock treatments, the water is clear and sparkling. No problems for last three months of service. The owner, Jeff, did recommend draining and refilling the pool, due to a multi-year accumulation of metals and salts, but I was reluctant to do that during the drought. He accepted my decision and he and his techs were able to clear up and clean up the pool with the existing water.

I spent $180 a month. The people who work there are good at what they do and they're cheaper than the others. They cleaned up after themselves everyday and they're just fine.

I had seen the overall positive response for Best Pools here on Angie's. Jeff has done a good job and has met our expectations. He visits our pool on a weekly basis. He is competent at what he does so naturally he's quite busy. However he does respond fairly quickly to your phone calls or for stopping by to look at equipment issues. Though I had gotten lower quotes for service, I do believe that good work isn't necessarily cheap, and cheap isn't necessarily good work.

Maybe the worst weekly pool servive I've had.

I now have a sparkling clear pool again thanks to Jeff Steinbach of Best Pools, and have retained Best Pools as the regular weekly pool service. .

It went fantastic. The grandkids are over having a blast. And the water looks very inviting and feels fresh. It was getting a bit stale. I will always depend and rely on Best Pools. They are there when they say they will be and are always on time, and always gives me a bid and I had checked with other pool services and found that Best Pools has always been very straight, courteous and right on target with my budgets. Best pools is the Best Service.

I have contacted the company twice. Once I left a detailed message and no one called me back. I called them again 2 weeks later and did talk for some time to someone. I have explained that I was looking for a monthly service and a one time repairs that included installation of a new sold water filter and possibly a new variable speed pump. The guy on the phone said that he didn't know what his schedule was yet, but would get back to me early the following week. I am yet to get a phone call from them. I could call them again the 3d time, but at this point, it would make a better sense to cross them off my list.

I just bought a new home that was a short sale, and the pool had turned green. Jeff responded and was out to my house THAT DAY as he knew what a mess this could become. Since then he not only has the pool looking beautiful!..... but has the equipment working more efficiently than ever. The pump was extremely loud and the pool made a gurgling sound. All of this has been remedied. And he is so insightful on safety, and codes that i sleep sound knowing he is aware of what is going on. We are so happy with Best Pools that we have asked Jeff to take over service on our condominium complex. we had so many issues there and his vast knowledge of the codes and laws has been extremely educational. This the best pool service around!

iWe have used Best Pools for our weekly pool service since 2010. When our pool pump stopped working, we were in the market for a new pump, and we decided to purchase an energy efficient pool pump. We called several pool repair services on Angie's List. Jeff gave us a fair price and did an excellent job of installing the new pump. He ran into a few problems removing the old equipment, but he did not charge us extra. We are very pleased with Best Pools.

It went extremely well. Jeff knows what he's doing, and offers sound advice. We're now running an efficient pool with considerable savings. And, the deck looks great again. It was seperating around the bonding, and he repaired it and it looks like a new pool again. I have referred Jeff to many of my neighbors and they are always telling me what a great pool man he is and how happy they are I referred him. The thing I like most about Best pools is they (Jeff) are always on time, have great advice and excellent service. By the way, I was having a birthday party for my granddaughter and the pool was a bit cloudy. I called Jeff and he came over for 2 days prior to her party and had my pool sparkling like a diamond. It was crystal clear for her party. Best Pools is the BEST.

Jeff did an amazing job. He was punctual, attentive, and he did quality work. I was cleaning my own pool and my wife and I went on vacation, so the pool was neglected for a while. When we got back I just didn't feel up to the task of doing a huge cleanup, and I also knew that our filter needed to be maintained which is something I'm not an expert at. I called Jeff and he came and looked at the pool that same day even though it was raining out. At first I was a little worried because when he noticed the low suction on our filter he mentioned that we might need some work on our pump... but that he'd let us know once the job was started. He had great reviews on this site so I gave him the benefit of the doubt and hired him for the work. He came in right on budget and it turned out that we didn't need a new filter after all! Jeff is a totally honest guy. I also like that he didn't dump the old DE in the street. A lot of pool guys do this, and not only is it messy and ugly, it's also illegal. I'm glad that he's aware of this and environmentally conscious... he worked the DE into our back lawn and it's now greener than ever! I'd hire him again in a second... he does amazing work.

Very nice man..........but dishonset

Jeff came out on a blazing hot day to look at my pool heater, which wouldn't start. He identified the problem within 15 minutes - a defective switch. He had to order a replacement part, which he installed a couple of days later. The heater now works fine. His service was prompt and professional. He didn't try to sell me parts or services that I didn't need, and his price was very reasonable. If I need any pool service in future, I'll be calling Jeff.

To be fair about this review, Best Pools did not do any service. Our agreement was only for an estimate and this review is based on my experience with the estimate. Everything about the estimate seemed normal for any other company. However, we do have a difficult situation and it was out of the ordinary for them. We talked about a lot of details of what would be done, expectations, expenses, time frames, etc. A lot of information was given to me. So I wouldn't misunderstand what was conveyed to me, I requested what was discussed in a written estimate. I am a layperson, and it was very likely that what I thought was said I would misunderstand, so a written estimate would completely prevent that problem. They refused to give me one, saying they typically don't give out written estimates and they do all their agreements verbally. I commend them on that type of business practice, however, for my protection, as well as theirs, I don't feel that asking for a written estimate was out of the ordinary, or unreasonable. After the refusal to give me a written estimate, it did make me suspicious of what work would be done to my expectations. It is unfortunate that this wasn't a good fit for either of us. I did feel like it was my obligation to report my experience. In the end, Best Pools opted not to go forward with any work for me.

Jeff was quick and reasonable with his estimate to clean up a pool that had been neglected by my previous pool maintenance company. I was very impressed with the quality and thoroughness of his work and his friendliness and professionalism. He really knows what he's doing. I hired him to do regular maintenance and my pool has never looked so good and the cost is very reasonable.

Hi Jeff and Kimberly, I wanted to tell you what an especially beautiful job your cleaning team did on the pool today. They stopped by for the weekly cleaning and it looks immaculate. My 13 month old puppy apparently must have been throwing plant debris in to the shallow end of the pool all week long and I didn't have time to scoop it out. Your pool technician, Francisco, just did a wonderful job at making it look spotless and brand new again! Please let him know he did a terrific and much appreciated job! :) I am so glad we decided to hire your team! Signed, your happy client in Woodland Hills.

Jeff is fantastic! We had him out for a pool and spa service consultation, and hired him on the spot. He was incredibly thorough and explained to us what the problems were and how we could go about fixing them. He arrived on time and was very knowledgeable and friendly. After the consultation, he went right to work on finding the parts we agreed upon, and his wife called (from the office) to introduce herself and set us up on automatic bill pay. Jeff and his wife are a godsend when you move into a new place! They are communicative and very good at anticipating what we will need and getting it ready for us. We are so glad to have them as our pool service people. Very highly recommended!

It went very well and I will use Best Pools for all my future pool needs and I will definitely consult with him in the Summer month to maintain a good pool appearence.

I already have a pool guy I am using but needed a second opinion to see if what he was doing was correct. Since I have read rave reviews on Jeff's handiwork then I decided to call him. He came out right away with no hesitation. The experience was as pleasant and informative as it possibly could be. Jeff gave me some great advice on keeping the chemicals in check and was honest about how my regular pool guy is doing. I decided to still use my regular pool guy because Jeff said my regular pool guy was doing a fine job. But rest assured if by some chance things don't work out in the near future with my regular pool guy then I would definitely call on Jeff...it's nice to have that kind of insurance and peace of mind .