R Phillipy Builders

We hired Reno to remodel our master bedroom and bathroom. He seemed responsive and willing to do the job we asked and quoted a reasonable price for the work. Accordingly, we weren't expecting top quality work. His workers showed up on time and seemed to be reasonably competent so we didn't fuss over some sloppiness and minor mistakes that we noticed. The texture and paint work they did was acceptable but had many small flaws if looked at closely. They did a pretty good job on the tile work in the bathroom which seemed to be one worker's specialty as he took his time to do the job right. But here again we noticed a shortcut as he bullnosed the tile by hand instead of having it done at a shop where it would be done perfectly. A problem arose when we ordered a bathroom vanity cabinet through Reno. When it finally arrived I had to reject it due to poor quality and design and also there was an unsightlty discoloration in the wood used for the doors. We ended up ordering a new one from Home Depot (Kraftmaid) which was of much better quality but caused a long delay. The biggest problem came with the installation of the solid hardwood flooring in the bedroom. Apparently, the worker who was good at tile doesn't know much about wood floor installation. The first batch of wood flooring he rejected because he said it was "no good." So I scrambled to get some new flooring from a different supplier. He installed this flooring but said to me, when almost finished, that it wasn't any good either. I immediately noticed some slight creaking sounds when walking on the floor. I hoped that over time the floor would settle and the noise would go away so didn't make an issue of it, besides it was already installed. As the summer went on, the creaking got worse and eventually there were some loud squeaks developing, by the fall it was really bad. I thought the flooring was bad as the worker had said so I went to the flooring company for answers. Eventually they sent out a certified flooring inspector to do an independent evaluation. His inspection found errors in the installation of the flooring. These are basic errors that a professional flooring installer wouldn't make. So I realized the problem was with the installation and tried to contact Reno to work out a solution. He has not responded to my messages. Apparently, he does not warranty his work. It appears I am going to have to replace the flooring at my own expense which will mean thousands of dollars in work and material have been wasted. I am definitely not a happy customer.

Reno provided a complete package for our kitchen remodel (ideas, drawings, estimates, tearing out old cabinets, measuring for new cabinets, ordering new cabinets [we used his cabinet source], haul-aways, pre-finished hardwood floor installation, re-installation of existing appliances). Reno's estimates were below what we received from the other four contractors. We purchased many of the materials needed for the project ahead of time (sink, doors, flooring, etc.) We had another granite shop do the countertop fabrication and installation, but had Reno prepare the base. When the cabinets were received, the tear-out began, and the work was completed in about four weeks. Reno's carpenter was there every day on time, and cleaned up at the end of each day. No lags or lapses in the work. It is important that the homeowner takes an active role in assuring that the work is performed as the homeowner expects. Reno is very accommodating in assuring the work is done according to expectations, as long as he is made aware of those expectations. We are very pleased with the work, and highly recommend Reno for any other kitchen remodel.