About us
Business highlights
29 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Reviews
3.0103 Reviews
Showing 76-100 of 103 reviews
Donna H.
06/2017
home warranty companies
+ -1 more.
Description of Work: They are the insurance provider for the home warranty on my apartment building.
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| quality | |
| professionalism | |
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Yes, I recommend this pro
$60
Roxann S.
01/2017
home warranty companies
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
JEREMY K.
08/2016
home warranty companies
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Dorthea M.
08/2016
plumbing
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Dorthea M.
08/2016
electrician, electronic repair
+ 0 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Dorthea M.
08/2016
home warranty companies
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Dorthea M.
08/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Teresa O.
06/2016
home warranty companies
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Dianne M.
04/2016
home warranty companies
+ -1 moreunknown
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Yes, I recommend this pro
Jake W.
03/2016
home warranty companies
+ -1 moreTerrible people!
Description of Work: would not repair the A/C when it broke in the middle of summer. They had one of their vendors come out and write a huge report about how the damage had to be prior to the purchase of the home. I asked for them to come out and have a second opinion and they would not. getting a lawyer.
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$400
STEPHANE C.
02/2016
home warranty companies
+ -1 moreunknown
Description of Work: They found out some excuses to not repair ; after coming few times and fixing stove they "bandaid" repaired my stove few times ; to finally when it was time to teplace burner they said well ceramic of pilot is broken so its not covered ; doesn't over eating thousands times burners ceramic eventually pop?? Also perhaps with all their repairs they broke it using their pliers... I am left with a $1000 bill for repairs now and I dropped FIDELITY as a bad faith insurer !!!
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$65
Joe B.
01/2016
home warranty companies
+ -1 moreunknown
Description of Work: I have a home warranty with them.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Pat W.
08/2015
home warranty companies
+ -1 more.
Description of Work: Sometimes I have a good experience and sometimes I have a bad.
| Rating Category | Rating out of 5 |
|---|
Yes, I recommend this pro
Bonnie A.
06/2011
home warranty companies, plumbing
+ 0 moreBasically, they sent me a plumber who was late, in between jobs, and still had to get home-over an hour away-in Saturday afternoon traffic. He couldn't work on a plumbing leak because it was wet. He gave me a number to a company he's dealt with who wanted me to put in an outrageous claim against my homeowner's insurance. Fidelity's response was unhelpful and said that it was their company policy about "Hazardous Conditions" that wouldn't allow him under the home. Then why do they offer warranties on manufactured homes? All the pipes are under the house. Their initial response and service was satisfactory but their follow through was ridiculous. They told me I should have read the fine print on the flyer they sent me which serves as their 'policy'. I will not be renewing my warranty with them and I wil not pay $55 for them to do nothing. I have since been informed that there is a class-action suit against Fidelity regarding problems with their contractors and service companies. The link for more information is www.gcginc.com/cases/fnh
Description of Work: We have had this company since buying our manufactured home in October 2009. We discovered there was a small leak in one of the pipes underneath the home. My husband went under there and said there was a small puddle. We called Fidelity and they were going to try to get a plumber out that evening. They called back a little while later and said they couldn't get anyone out today but how about tomorrow morning (Saturday)? I said ok. They gave me the name and number and told me they would be out before noon. This company was based approximately 60 miles from my home. At noon I called the number given to me and the guy said oh, it'll be a few more hours. He called back 10 minutes later, said he was in the area and could come by now before his other job. I said ok. He came to my house, removed a vent cover from the siding and said, "Oh, it's wet under there. California Law says I can't go under there until it's dry" and told me I need to call a restoration company. (No such law exists) He told Fidelity the same so they called me and said they couldn't do anything for me. The plumber gave me the name and phone number of a company that could help me. The lady at the restoration company told me I could put in a claim to my homeowner's insurance. I let them come look at it anyway. The tech that came out said it was barely wet under the home and he didn't understand why he was there. I didn't call Fidelity back because I was getting the runaround and didn't appreciate it. They billed me 2 months later for a $55 house call. When I called to dispute it, I was put on hold for over 20 minutes, the person who got on the line refused to reverse the charge and would only send another plumber out if I paid for the first time. He said I should have paid for a different plumber out of my pocket and then disputed the charges with them. They may have done something about it then.
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Response from Fidelity National Home Warranty
erin T.
03/2011
home warranty companies
+ -1 moreHome Warranty Company: My first home, built in 1946. In two weeks and having plumbing back-up. Called Fidelity at 10:45 am and they got a local plumber, STS Plumbing, to come out. The young man who came out only had a small snake so couldn't help, but "would call a tech who could". Turns out, there is no sewer clean out on this old house, only a small one on the kitchen side. Ooops. Got a call back that they would have someone out tomorrow. Uh...not good enough, I only have ONE bathroom. I called back and pressed STS. Turns out, they don't have the equipment, as they would have to lift the toilet and snake through there. OF COURSE, this kind of service isn't covered by the warranty. Murphy's Law is alive and well. I called Jason at Fidelity and he was very nice and professional. Recommended another plumber who they do a lot of work with. AND he said that because this was my first call and nothing was done, he would reverse my $55 fee. NOW THAT WAS VERY NICE. (but then I asked). Home Warranties ($350 paid by seller) contracts are limited, you have to read the fine print. But they mostly cover appliances that go bad. Hope I don't have to use them again, but they were nice and professional, it just took all day to find out they can't help me. Now, to Angie's List to find a real plumber!
Description of Work: See below
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$55
Shreya P.
04/2010
home warranty companies
+ -1 moreWe recently moved into an older home that had been renovated just prior to our moving in. Our real estate agent bought this home warranty service for the first year, and as soon as we moved in we noticed things weren't quite right. The bathtub leaked profusely around the newly installed shower frame, and the heating didn't seem to be responding to the thermostat settings correctly. Basically we couldn't shower without flooding the bathroom floors, and we woke up every morning freezing. When we contacted the warranty service, they sent providers right away (after charging the fees for service calls), but of the three people they've sent out to the house one didn't work on our type of heater, and the other two blew off the complaints and walked out of the house with minimal explanation after about 15 minutes. Fidelity has been easy to get hold of, and you can talk to a representative right away, but their solution to our problem has just been to repeatedly send out person after person, which means my husband and I have to take time off of work to be there. The problems STILL aren't fixed! The companies that the warranty service contracts with have been extremely unhelpful, and quite rude when we ask them questions. We are quite disappointed by our experience, and will likely have to pay for our own contractors to come evaluate issues that should be covered by our warranty service!
Description of Work: Service calls for heating and plumbing.
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$110
JUSTIN A.
04/2010
home warranty companies
+ -1 moreThis warranty was provided to us when we purchased the home. Within three weeks of closing, our water tank began leaking. We called FNHW and they had their contractor (Roto-Rooter) out within 18 hours to diagnose and/or repair. The tank was a total loss and the job had a $2000 price tag. The job cost us $50 as this is the standard deductible. The plumber was efficient and professional. Recently, the dishwasher control board went out, we called FNHW again and a new company was out to diagnose the appliance. We paid the $50 deductible again and are now enjoying our new dishwasher We recently found that the warranty is $300 per year and renewable. In June, you can bet that we will be going with them again.
Description of Work: Hot Water tank replacement Dishwasher replacement
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Yes, I recommend this pro
Lois H.
11/2009
home warranty companies, insurance companies
+ 0 moreThey are pretty good, but, I think they are a little high priced. Their customer service has always been prompt; they'll send somebody out quickly or have somebody call in the first 24 hours. They to the most part have paid any claim that I have ever had. They are pretty thorough. Their representative can solve any problem if there are any which I never had, but, if there are any problems you can discuss with the representative and she will take care of it. The representative's name is Joan Katsuda.
Description of Work: They provide home warranty for the mechanical parts of my home.
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Yes, I recommend this pro
LARRY G.
08/2009
home warranty companies
+ -1 moreTo my experience they are much better than another home warranty company that I have used. They have been really good. It looks as if there are only certain areas that they cover. I believe the price is based upon where the customer lives. When I have a problem (such as plumbing or electrical), they charge something like $50 to come out to solve the problem. Usually that is all unless there is something else that is going on that is not covered under the contract. Recently, my washing machine went out, and the guy that came out charged $50 to look at it and say, it would be very expensive to fix and he would call Fidelity. Fidelity said that it was too expensive to repair and it would be cheaper to buy a new one, so they gave us an amount to work with. They have contractors working for them. They also have a deal with a department store, so that allowed us to pick out our washing machine from a commercial we had seen. They installed the washing machine and that was it. We did end up paying $150 for the washing machine but that was our choice.
Description of Work: I have Fidelity National Home Warranty.
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Yes, I recommend this pro
$150
FRANK H.
05/2009
insurance companies
+ -1 moreThis home warranty that a seller of a home is required to purchase on behalf of a buyer feels like a big Ponzi scheme. The seller is required to do so per the sales contract. The home warranty vendor, in this case Fidelity National, when called upon to perform service, will try to do everything in their power to deny your claim. You are stuck with paying the deductible. In our case, Fidelity National denied the claim because they said the existing HVAC system wasn't the appropriate unit for the house, and they will not work on fixing something that isn't the appropriate size. The HVAC system was the original unit when the house was built 18 years ago, in a planned urban development! It was built to code at that time. New energy requirements went into effect a few years ago, but all existing HVAC systems were grand-fathered in. Fidelity National said that this doesn't apply to their policies, and that I would need to replace the entire unit, which of course is not covered under their warranty. In summary, Fidelity National will try to find any excuse to get out of servicing your contract. I will certainly not renew with them once the first year "coverage" has expired.
Description of Work: My HVAC system malfunctioned after moving into my new home. Per the sales contract, we had the home warranty through Fidelity National and contacted them to have a service technician come out to fix it. They sent a technician out in a timely manner, but the technician did not try to repair the unit, but rather looked for issues that allowed Fidelity National to deny the claim.
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$55
Balakrishnan K.
01/2009
plumbing
+ -1 moreThe experience was good. Overall I would give them an A grade for everything.
Description of Work: We had a leak in our bathroom toilet & they came & fixed that.
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Yes, I recommend this pro
Susan B J.
10/2008
home warranty companies
+ -1 moreMost of the repair people were punctual, professional, and didn't smell like they had been smoking on the way over. Everything that needed repair or replacement in 2006 was repaired or replaced. I paid a flat fee of $50.00 by check to the company that came to my assistance. There were many times when the bill would have been over $200.00. I was very fortunate to have this policy.
Description of Work: This company sent various technicians to check and repair or replace whatever was broken. In 2006, I requested help over ten times: microwave oven, garage door opener, dishwasher, garbage disposal, bath and shower fixtures, bathroom sink faucet mechanism, gas fireplace, and toilets. The garage door opener and remotes were replaced. The microwave oven and dishwasher were deemed beyond repair so the company sent me a check to replace them. The service company technicians were prompt and got the job done. (There were a couple of exceptions. When I had a similar breakdown, I requested other companies.)
| Rating Category | Rating out of 5 |
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| quality | |
| value | |
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Yes, I recommend this pro
$375
MARY C.
09/2007
home warranty companies
+ -1 moreI like them very much. They are always very responsive to all of my calls. One time I called them on a Saturday to schedule a Monday morning appointment and they were available even on the weekend. I was thrilled and I really enjoy the service. It saves me money as well which is a big plus.
Description of Work: We have a home warranty contract with them and they take care of all of the problems that we have with plumbing, electrical, appliances and more. Lately they sent out someone to repair the heat pump for us in our 2000 square foot home. We pay them yearly.
| Rating Category | Rating out of 5 |
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| value | |
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| responsiveness | |
| punctuality |
Yes, I recommend this pro
$405
FERNANDO T.
07/2007
plumbing
+ -1 moreWhen they moved the sink, it caused damage and the warranty company was not willing to repair it. They would not reimburse the contractor to come back and fix the sink. The guy was an idiot at the warranty company. I was very upset. They treated us terribly.
Description of Work: There was a leak in the plumbing in our half bath. They had to remove the sink to get to the pipe. The warranty company had a sub-contractor come out and do the work.
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$400
05/2005
home warranty companies
+ -1 morePUSHPA VOLLER WAS MY SALES REPRESENTATIVE. SHE WAS FRIENDLY AND HELPFUL. SHE HELPED ME PICK THE APPROPRIATE WARRANTY FOR THE HOMES NEEDS. SHE DID A GREAT JOB EXPLAINING THE DIFFERENCES IN THE PLANS.
Description of Work: I PURCHASED A STANDARD 1 YEAR HOME PROTECTION PLAN OVER THE PHONE WITH THIS COMPANY.
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Yes, I recommend this pro
$250
Contact information
PO Box 8127, Walnut Creek, CA 94596
http://www.homewarranty.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Warranties,
Plumbing,
Insurance Agencies,
Heating and Air Conditioning,
Appliance Repair,
Electronic Gadget Repair,
Sewer Cleaning,
Septic Systems,
Electrical
FAQ
Fidelity National Home Warranty is currently rated 3 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Fidelity National Home Warranty accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Fidelity National Home Warranty offers free project estimates.
Yes, Fidelity National Home Warranty offers eco-friendly accreditations.
No, Fidelity National Home Warranty does not offer a senior discount.
Yes, Fidelity National Home Warranty offers emergency services.
Yes, Fidelity National Home Warranty offers warranties.
Fidelity National Home Warranty offers the following services: Home warranty, household systems & appliances.
Contact information
PO Box 8127, Walnut Creek, CA 94596
http://www.homewarranty.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day