Contra Costa Appliance Center

unknown

.

I called for reapir, they came and told me what was needed, however, the part was back ordered from vendor. They told me it would take two weeks, but when I had not heard for one month, I called to find out what the dealy was. I asked to be kept informed but they did not call back. I had to call every two or three weeks to find out status. Finally when the part came in the repair was completed satifactorily.

He came recommended to us. He came out very fast. He was very nice and very professional. There were a lot of things stuck in the machine and it was a total mess. He had to clean that up by going under the machine. He said he also had to replace an electronic board. The quality of work was very good.

My Kenmore oven has to be at least 20 years old, and the oven quit heating two weeks before Christmas. It was impossible to find a company that could come out to fix it on my day off prior to Christmas, so I scheduled an appt with Contra Costa Appliance for the 26th of Dec. The tech they sent, Peter, was on time. He was polite and friendly, and got right to work after spending a minute petting my German Shepherd(some folks find her intimidating due to her size, so it was nice to see someone who was comfortable with her). He quickly identified the issues, but let me know he couldn't get the replacement part until the following week. He gave me a price quote, and I paid a $100 deposit after scheduling an appt for the following week. Peter was on time for the second appt. and spent about 30 mins replacing the part. He left the old malfunctioning part for me(I wasn't home at the time of the second appt., my roommate took care of things)as well as cleaned up the back range burner that wasn't lighting. Both the oven and burner work great now. I do wish it could have been done all in one appt., but I understand that sometimes parts need to be ordered. It's just so difficult to try to fit in repair appts. around my work schedule. Overall, I'd definitely call these guys again for large appliance repairs.

They were very courteous and very professional. They fixed it. I now have a working fridge. I would recommend them and use them again.

He was able to locate the problem which was a compressor fan. He had to order the part and he installed it the next day. He was very nice and on time.

THIS SERVICE COMPANY WAS VERY FAST TO RESPOND TO MY NEEDS. THEY SHOWED UP ON TIME AND DID A GOOD JOB. I WILL USE THEM AGAIN IN THE FUTURE. THE STAFF IS VERY POLITE AND PROFESSIONAL.