The Roof Masters

Very honest and straightforward

Although Roof Masters employees did a good job on the roof, they left problems that I will have to pay to fix. The problem is that in replacing the facia they created a lot of splitting and bad ends on the rafter tails â right where they are in obvious view in the front porch area. The job supervisor came to inspect, agreed that they should have fixed those during the job, indicated they would send someone to make repairs and then did nothing. And they will not reply to messages or phone calls. In addition, their contract quoted $18 per linear foot for facia. They told me after the first day that I would need to replace 190 feet of facia ($3420) and 60 feet of shiplap ($1080). This made the cost increase by over 30%. They finally reduced the amount to 100 feet of facia and 30 feet of shiplap â still over $2000. My expectation when I signed the contract was that they would find areas that needed replacement and patch them, particularly where boards meet at corners and length ends, however, all they wanted to do was replace entire boards. So I will need to hire a facia specialist and get further repairs at the corners they did not address.

I hired them to replace portions of plywood in a double-garage roof, some facia board and tear off and replace all the roll-on roofing. They also installed a couple of whirlybirds. The estimate was right on. The team showed up bright and early and completed the job in one day. I was impressed. They cleaned up afterwards and even used a big magnet to find hard to see nails that dropped on the ground around the building. My garage roof looks great. It doesn't leak. I'm happy.

Outstanding experience addressing a big project, a total roof replacement. Very positive experience. Thank you!

had a couple of issues after work was done, Project Manager had issues resolved within 2 days.

Needed some new rain gutters. Was happy with process and outcome.

Contractor never showed up to provide estimate. Job has been completed by another company

Roof Masters are still working this job. They are great so far. Top notch. I am even promised to get my skylight fixed free of charge! The only and big downfall is Angi has not given me my 20% discount for my prepaid Angi membership. I've been given the run around with Angi on this. I highly recommend Roof Masters. Ask for Carlos.

Honest. Quality workmanship. Prompt & outstanding customer service.

I requested roof quotes from Yelp, HomeAdvisor, and BBB. 5 companies reached out to schedule times to meet. 3 called me and used google maps to give me a quote (you canâ t develop a relationship with a customer over the phone, I am old school in that to foster a relationship with a customer you need to have that contact with a customer. I know we are in a time that contact is not something that is encouraged, but being outside, with masks and staying 6 feet away, you can still develop that relationship), 1 never called me back. Only ONE company actually made the effort to come to my home, fly a drone over my home for custom photos and that Rigo from Roof Masters. Rigo was so patient as I asked all my questions, believe me there was a lot. He stepped me through what the process would be and sent me a quote that evening. I needed to have my solar company out to take down the solar panels before they could start on the roof, I got the date from the solar company to come out and take down the panels and Rigo was able to start the next day. Everything just sort of fell into place. Everyone in the office that I had communication with from Claudia to Gaby were just so nice and accommodating, they worked around my schedule instead of the other way around. I donâ t believe I ever had to call, they were in constant contact with me. On the start date Rene the Forman and his crew showed up, they worked fast and efficiently, they were always considerate of the other people in my cul-de-sac with their vehicles, they even worked on Sunday. If I had any questions Rene always took a moment to answer any questions I had or my husband had, my husband likes to get involved and they were patient while he asked his questions. They cleaned up every day before they left the house, picking up nails, pieces of old roof tiles, debris from the front, side and back yard. They left the way they found the yard each day they came. I just canâ t say enough how pleasant this experience was, I was so nervous about replacing my roof, I was nervous because I didnâ t know anything about the process or what to expect. But Roof Masters took my hand and walked me through everything, slowly, patiently and took care of us. When the job was done the crew took great pains to make sure nails or any metal objects were picked up by taking a magnet on a stick around the yard, we have four little fur babies and they took great care that they would be ok after the job was done. If you are replacing your roof and want a company that will walk you through the whole process you will want to go with Roof Masters, ask for Rigo and you will not go wrong and you will end up with a beautiful roof at a competitive price when all is said and done.

They did the quote remotely (which was convenient), but, of course, it would have been better in-person to discuss details. The roof itself looks great, whirlybirds are gone and O Hagins are in. Definitely could tell the difference in the garage and the house, in general, feels cooler. The communication though was severely lacking. The roofers just showed up the first day and said we were starting and that was it. No project manager explaining to the processor when the city inspector is expected, nothing. The project manager came the next day and laid it all out but it would have been nice the first day they started working. I could not communicate with the workers due to a language barrier, all communication was through the project manager who could translate. You definitely want to talk about the gutters with them beforehand to get a plan together if your gutters attach to the roof. They reattached them but it was terribly done at first. They came back and fixed them the best they could. Overall great job but communication is severely lacking.

Outstanding professionals in all respects, I highly recommend this company. I can’t think of one single thing to say that would be negative. They did a great job.

Excellent company. Responded promptly, provided a good bid and performed the work on a timely basis. I recommend highly.

Good

Very professional and efficient. Made sure project area was kept clean and debris free during and after each day. Foreman kept us informed and up to date on process and addressed any problems as the project progressed. We are very satisfied with the work and process.

Everyone was part of a team that worked well together. They were well coordinated, responsive to questions we had. The end result was excellent. Great people. Great company.

Johnny answered all my questions, crew did a great job. They found additional rot in fascia boards which they replaced and painted so they look like new. They cleaned up after they finished every day and kept up communication during the entire process. I'm a fan.

Did a great job with no problems

A first class company with employees who treat their customers with respect and do outstanding work.

Project manager Rigo, Alberto and the whole crew provided excellent service on our roof replacement. It was fast and the work was high quality.

the people involved were all outstanding, from Beto, the project manager to the crew that tore down the old roof and installed the new one..Rafael, Matteo, Francisco and Antonia. They were always pleasant, upbeat and listened to any questions and concerns i had and explained things thoroughly. Their skills were awesome and high level, all the while maintaining a cheerful and positive attitude toward what can be very hard and challenging work. Working in heat or rain or other uncomfortable weather isnt for everyone, but they really stepped up to the challenge.Thank you all for making the experience low stress. At the end of each day they did an outstanding job of cleaning up any trash and scraps that were the result of the job that day. Thank you again for the professional job done, the roof looks great. Regards, Les

Always following up with every detail, and making sure to email or communicate any changes. Each night before they left the roofing job their crews walk and pickup any trash and clean the sidewalks and concrete pad. They are methodical, hard working, and fantastic!! So glad we went with the roof masters!

The Roof Masters is a great company. Their staff is professional and responsive (especially Jhonny), and they have a very hard-working crew. Our re-roof was completed in record time, and clean up was good. I highly recommend them!