JELD WEN WINDOWS & DOORS

Seeing as Jeld-Wen is the parent company of La Cantina Doors in Oceanside, CA this review applies. . . My experience has been less than and I have actively steered 2 potential customers of the La Cantina Servery window away from both La Cantina as a supplier and Pelletier Company of San Diego as a supplier for any window needs. I could write a novella on the woes of my window order - currently on the 2nd window that arrived incorrect. I have received 3 different reasons as to why I cannot order the servery window, as displayed in the La Cantina Factory showroom. Does Jeld-Wen, therefore La Cantina, ensure their distributors are 100% properly educated on the offerings and how to order? I have a window that cannot be secured, therefore leaving my home vulnerable. I paid nearly $8k for this window and provided in writing, to the distributor, the exact verbiage provided by the sales personnel I met with at the La Cantina Factory showroom. I have had something different delivered twice and have been told by the distributor (The Pelletier Co.) that I received bad information from the factory salesman, who was a disgruntled employee and saw this as his opportunity to "get back" at La Cantina as he was on his way out the door. Why are La Cantina's personnel problems now my problem? At no time did the distributor tell me, or email me, the fact that I could not have the window as displayed at the factory. Word to the wise - do your homework, research vendors, and DO NOT use La Cantina for a servery window and definitely don't use Pelletier for your windows.

THEY FIRST CAME TO INSPECT THE WINDOWS FOR DEFECTIVENESS. THEY WERE NOT DEFENSIVE ABOUT THE WINDOWS AND AGREED THAT EACH ONE WAS, IN FACT, DEFECTIVE. THEY ORDERED REPLACEMENT WINDOWS WHICH DID TAKE MANY WEEKS TO RECEIVE. THEY WERE ON TIME FOR THE INSTALLATION. HOWEVER, ONE WINDOW WAS ORDERED INCORRECTLY AND ONE WINDOW BROKE DURING INSTALLATION. I HAD TO WAIT AGAIN MANY WEEKS FOR NEW WINDOWS TO BE ORDERED. IN ALL, THEY TOOK 3 DIFFERENT DAYS FOR INSTALLATION. INSTALLATION WAS FAST AND NON-INTRUSIVE.