EcoWater SoCal

My husband and I have been searching for the best water conditioner in a while. Chris Bartlett is the water treatment specialist from ECOWATER. He gave an excellent presentation. Very knowledgeable, I can tell that is highly trained and expert in this field. No high-pressure sale or tactic. I have no doubt that this is the best water conditioner .I'm looking forward next Saturday to install the system. Beth R. Alpine

Just a brief note to let you know how much we are enjoying our water softener and reverse osmosis system, which was installed two weeks ago. . When we met with EcoWater sales representative, Ben, we were very impressed by his sales demeanor. He was not pushy or demanding and that is what sold us. Its works wonderfully and we appreciate all the time you took to go over our water needs. Installers Carlos and Charlie were fabulous and glad we went with ECOWATER SYSTEMS of SoCal located in Vista, CA Keith & Irene San Diego, CA

The Installer was Very Professional , Our Water Softner works Great , Its Made in the USA , and I have done reviews and this Product EcoWater is Top of the Line

Look, for the most part, everything was good. At the end of the day, the quality of the product is great, and although it is slightly pricey, it is probably worth it. My only issue is the non-professional manner (in my opinion) in which they conducted themselves. I have set an appointment between 9-11 am on a Friday. Knowing that, I've scheduled myself to work from home in the morning and set most of my meetings for that day in the afternoon. The installer then called me to apologize that he won't be there until 11 because he was caught up on calls all morning (really?!?). Since I don't really have a choice, I comply and let him know that it's fine and proceeded to push back my meetings. Unfortunately, he didn't show up until 11:30 am. I contacted the sales rep to voice my disappointment, and of course, no response. I guess why would he since at that point he's sold me on the product. A few days later, a rep called to ask my opinion on how things went, and so I explained my issue. All he said was, "well, we're very busy, so that's probably why the installer was late" and started selling me on next year's service plan (really!?!?). Not one person had the balls to apologize or at least acknowledge that my time was wasted waiting on them. Very disappointed to say the least.

Our visit with the salesman Gregory was great. He was prompt and very professional. He answered all of our questions. He did a couple of experiments which allowed us to see the differences between Eco water and our tap water. He explained about the hardness of water here in the desert; about why soap does not lather. And why our taps and pipes have a powdery white residue. He told us that our pipes, sinks, toilets, show her doors, etc would last longer with the Eco water system. He told us about the "bad " chemicals in our water. We decided to only do the drinking water system at this time but are considering having the Eco Water system put in our whole house next fall.

My first and only negative review I have written on Angie's list. I called this company as I have been shopping for a water softener for newly purchased house. Other water softener companies have come out and given estimates free of charge. On this (Angie's list) website under "Free Estimates:" it states "YES". Whomever I talked to was pushy, which after several phone calls from them asking for more information from me, I asked whether or not estimate was free. IT IS NOT. $125 for estimate if you don't sign on. They did not once mention once that estimate had cost associated it until I asked. Misleading and pushy in my opinion.

They were prompt, courteous and knew their stuff. It was a very painless operation and we have been very pleased with the results!

I really like them. Their price was really reasonable. They are really good technicians, are punctual and know what they are doing. I have had good luck with them.

Another quality installation of two after-market (PURE) RO systems and custom faucets. It involved drilling holes through thick marble countertop at precise locations. Very impressed with John's work - accurate measurements, high quality drilling and perfect assembly of each system. Could not be happier! Total of 5 systems now and every one was installed perfectly.

Bill was on-time, professional and very efficient. Installation, which included a very high end faucet, was performed without any drama. Bill checked his work and we discovered that faucet had a tiny leak, which Bill fixed in no time. Good company and good people!

Good experience. Neat, professional, prompt service.

It was going to be expensive. The demo was good.

They did a good job. Everything worked out great. They did what they said they were going to do.

It was fine. They are very pricey. It didn't appear that he was working that hard to get my business.

It was very good. They are overall good business people. Scheduling was good. They cleaned up when they were finished.

It was great. The salesperson was very knowledgeable. She tested the water in front of me and showed me the results. She explained the various products they have and what it would do for the water. I picked a system that I could afford and that would do all of the filtering I wanted. The technician was fantastic. He had to install the unit and connect it pass the water heater and furnace. He did a great job at routing the pipes and left a clean work space. He went over the operation of it and it was very clear. He answered all my questions and was very professional.

I thought they were too pushy. He said that if we didn't use his company we could be risking our health. He wasted a lot of our time doing water tests.

I knew I needed a water softener and the salesperson had a big presentation. I tried to get more information on competitors from her but it was a waste of time. They quoted $5000 and I went with a another company that quoted $2500. They were on time and professional.

It was wonderful. It was easy. The taste in the water is the best. We got a really good deal. We never had to call them back. It was a great service. Thank you for our great tasting water that we enjoy every day.

They were responsive. They did what they said they would. They turned in the report when said they would.

They said someone would come out to do a water test. The salesperson over the phone tried to give me an estimate. They were supposed to show up two other times but they didn't.

I had been looking into water softener's due to the extremely hard water in the area and my family's reaction to the seasonal chlorine smell of our water. I was skeptical of the provider claims & cost of such systems. We met with Wanda Smith on the subject and she spent considerable time with us answering all our questions and provided us with several cost alternative systems to meet our needs. We decided to invest in their higher end system and added a reverse osmosis drinking water system at the same time. The installation was flawless and the technician John Gummeson made the installation process the best experience I have every had. John was easily to work with and helped me orient the installation in a way that worked best for me. He helped me by installing a water demand pump on the osmosis system which I had previously purchased to solve a ice maker issue in my build in refrigerator. John was neat, and he handles extras & design changes on the fly professionally. I can not speak highly enough regarding him. The system worked as advertised. The chalky residue is gone from our dishwasher. Clothes are cleaner and softer than ever. The smell of chlorine and my skin irritation are gone. The quality of the drinking water is as good as the smart water you buy in the store - I cannot tell the difference. The soft water is great to use for washing my cars. My system also included a wireless monitor which water usage and other features of the system. I was surprised to see how much water we were using and quickly put that information to use by reprograming my water systems to reduce the amount of water we use to irrigate the yard. The follow up by Wanda was productive. She tested the water and went over the system features with us to made sure we understood all the attributes. I consider this a good investment for my family. It has improved the quality of life for us and to process was a great experience.

I've had my Reverse Osmosis System for many years and it works as well as when it was new. EcoWater makes systems now that take no service call to change the filters -- they just screw on and off like lightbulbs. Problem is, this system is working so well I haven't needed to trade it in for a new one. Someday I'm sure I will because nothing lasts forever. Luke, the technician who came to the house was professional and friendly. I have EcoWater's whole house system as well and have recommended it over the years to countless friends and family.

ON TIME AND VERY PROFESSIONAL...GOT EXACTLY WHAT WE WERE PROMISED...VERY HAPPY

the salesperson was nice and accommodating, the unit was installed as promised, but the technician left it on "bypass" after installation, so when we still did not have soft water after several days, we figured that out. After 15 months the unit started to spill the brine into the drinking water after each regeneration cycle. So, you take a glass of water and it is basically salt water. It's a small amount and can be washed out easily, but it is unpredictable and comes as a surprise each time. When we called the service, the technician said there is nothing wrong with it. He changed a few settings, for $99 per service call, but the problem remained. When called again, they sent a different technician, who checked the water again and said there is no problem, even though I repeated several times, that this is not a constant problem, but only after regeneration. He explained to me that this is probably because I am using potassium salt and not sodium. Having owned a few water softeners before, I know this is not true. He went on to say that we did buy the wrong unit, because this one is the most basic one and is not for drinking water, which of course the salesman did not mention. And also he would be happy to give me credit for this unit if I buy a better unit. I had the feeling there was no serious effort to even understand the problem or to fix it, he just saw another business opportunity. When I called a third time because the problem persists, they wanted another $99 for the service run and gave me another lecture on the phone that there really was no problem.....(but the kids are spitting out the water when they happen to be the first ones in the morning after regeneration to use the water)... I am extremely disappointed with the quality of the water softener, which for $1800 should not put the brine back into the water line. I am even more disappointed with the service and the professionalism of the technicians. They treated me like a fool (at least the one of them). Had I known what I was in for, I would have bought a unit at a hardware store for under $1000 and be prepared for trouble.