Spence Fence Co Enterprises

unknown

Spence Fence showed up as scheduled and immediately got to work tearing down the old fence. it was agreed upon that they would haul away the old fence which they did but instead of loading it into a truck as the tore it down they threw the old fence on the front lawn leaving wood splinters and nails all over the grass. As they prepared the holes for the posts they could see that sprinkler lines ran on both sides of the fence but instead of using a post hole digger to avoid damaging lines they used a gas powered hole digger and damaged the sprinkler lines multiple times. In fine print on their proposal/ contract it states that they're not responsible for any underground locates and believe me... They will not fix the problem and could care less! I made sure to address the sprinkler concern upon the initial walk through and quote by Sam and was assured that it wouldn't be a problem because the new metal posts we were using were actually smaller than the 2x4 posts we were taking out and that the metal posts would be sunk in the same hole the posts come out of. Apparently the estimator and the workers don't commicate! My neighbor whose sprinkler line was damaged the most contacted the company for repair and they sent a worker out to fix the line but he had no knowledge of sprinklers and they are no how fixed. They are still busted and leaking and causing a swamp in my yard. We decided to hold payment until the sprinklers got fixed but both my neighbor and myself received nasty phone calls stating that they sent a worker out to look at the sprinklers as a courtesy but it's not their responsibility and they would not be sending anyone else out. I was told since I scheduled the job it was my responsibility to pay the bill regardless if my neighbor is happy or not with the job. I do not recommend this company unless you are willing it invest more time in money into the project working on your sprinkler line. They also are not a clean up crew because they did not go around the yard and pick up any scrapes of wood or nails left behind.

Contacted Spence Fence and an estimator, Efrain, came out about two days later. He proved to be very knowledgeable of the products the company offered, very professional, and helpful. He did his measurements, asked exactly what I wanted and made a suggestion or two on my desires. He showed me some of the materials that would be used and explained the entire process. After reviewing the other estimates I had received, I chose Spence Fence, largely due to Efrain's professionalism and demeanor. Contacted Spence Fence and set up a construction date. The crew that came out was excellent, professional, clean and not afraid to ask questions when something out of the ordinary came up. They arrived about 8 am, and removed the old fence and hauled it away, and then the two man crew started on the construction. Did it very professionally, laid out a straight line, measured out for the posts and the gate, and then began to dig the post holes. Had a spot where there was a large tree root, and they just cut the bottom to set over the tree root. Had another instance of a tree with two branches that were in the way of the fence. They asked about it and I told to cut down what parts needed to be. The old fence kind of skirted around the obstacles. When they were done with the fence, they made sure the area was clean and that the area out front where their truck and cement mixer were, was clean. The entire process, from start to finish was very professional, courteous and excellent. I would highly recommend Spence Fence to anyone needing fence work done. OUTSTANDING!!!!