RAINSOFT OF THE SOUTHLAND

Description of Work: My under the sink water filtration unit stopped working in September. I finally had time to call and spoke with someone in service. First they told me the service tech had just been there and they were coming in November. I told them I'd already been without filtered water for three weeks and I needed them sooner than later. They gave dates booking out into late October on Saturday's. I had a Friday off (October 7) and asked for an appointment that day. The day came and went and no one showed or called. I called on Monday and they said the appointment wasn't in the computer. I asked to speak to a manager and spoke to Ruben. I told him I wasn't very happy and he said he was sorry. He offered a Friday appointment on October 21 and I told him I couldn't take time off but I'd be home by 3. He said that was fine and he'd make a note of it. The service tech would be in my area and he had 2 appointments before my time slot so it would work out. Then he called back and said he noticed I hadn't paid for the month. I use online banking and the check had been sent but because Monday was a holiday, they didn't get it. I felt it was very unprofessional to call a long term customer who is having issues and question whether I'm paid up! Friday, October 21 came. When Juan the service tech called, I reminded him I wouldn't be there until 3, and he told me he couldn't service my filter because it was his "early" day. He said there was no note if it in the computer. I then called the office and spoke to Danae who told me the service manager was Greg and the office manager was Gordon . Gordon was at lunch but she would give him the message. So who is Ruben? To date, no one has called me back. I guess they don't care. Something has changed in the last couple of years. This company is not responsive nor is it customer service oriented. I am looking for other options for my water filtration in addition to calling the Better Business Bureau. I've had the system for 13 years. I've had the service agreement for 7.

Description of Work: Replaced HVAC ducting and equipment. Excellent job during cold weather. Neat, clean work.

Description of Work: get a water softener

Description of Work: VERY GOOD WITH WORK, PRICE IS TOO EXPENSIVE COMPARED TO OTHERS. VERY FRIENDLY, EXPLAINED THE EQUIPMENT THOROUGHLY.

Description of Work: INSTALLED WATER SOFTENING SYSTEM AND AIR FILTRATION SYSTEM FOR WHOLE HOUSE.