REIDS APPLIANCES

initially they delivered the wrong color. Then they failed to measure the area and delivered the w rong size Finally they failed to install the ice maker properly resulting in a rancid smell. . It was necessary to hire a plumber to correct the problem.

Having purchased a refrigerator some time ago from Reids with only minor disappointments, I decided to purchase a top-line Bosch dishwasher. The salesman said he was unable to come down in price, so I paid full. They had to order and would call when it came in since I worked during the week. I left office, home and cell numbers. No call, but attempted delivery was indicated on a note. Called and made arrangements, then got a call just hours before saying it was not in yet. Huh? It was there the week before when they attempted.! Two more weeks and no call. After a month, I finally got someone to admit they sold it to someone else and now were having trouble getting one for me. 2 more weeks, no call. Walked in and talked (again) to owner Timm and told him I was giving up because he could not tell me when I might see a dishwasher. He took my credit card and said he was running it through for a refund. He did not. After multiple attempts to get someone to talk to me about my money, I finally talked to a bookkeeper with attitude who decided it was MY problem, not theirs. Fortunately I have my credit with a bank that will go to bat for me and they did. My bank gave me my money back then took Reids to task. Fortunately I had all my proof and Reids ultimately refunded my bank 2 months later. As it turns out, the information on the machine I was given was for another model, and the model they sold me I found a 3 other stores for less money H.D., Lo--s, and Se--s. Beware: I do not believe they carry top-of-the-line even though they might say so. I believe some of the appliances are last year's models that they sell as new (my refrigerator was well over a year) and they will not return calls if there is a problem.....not with my experience, at least.