Response from Top Roofing Inc
Hi [member name removed], It was a pleasure to meet you 7/24/2013 after we spoke on the phone. In our phone conversation I mentioned to you that the Big deal coupon has limitations which in your case those limitations came to place when your roof was not a walk able roof. As I explained to you on site when we met, I was still having all the best intentions to help you with the service and some tile replacement that your roof needed, however as a business owner, I am trying to fulfill my service in the best way possible, and stand behind our promise. We service many customers that purchased the Big Deal offer as yourself, and did not have any issues or problems with any customers we served. Due to the fact that those customers had a very clear understanding of the Big Deal coupon with its limitations. As I mentioned over the phone and in person when I came to meet you including my guys that were ready to perform the roof service, we can help you perform any needed roof job or service, but unfortunately this Big Deal offer which has helped many customers, has limitations and therefore I then simply explained to you that in order for me to do this more complicated service that requires my guys to strap on a harness, due to your roof not being walk able I would have to charge you more. You then disagreed my explanation and my extended offer to you to still perform the service, and unfortunately we had to go on your way. As I told you in person I would be happy to help you with any of your roofing needs. We are trying to keep all our customers happy and stand behind our promise, and by doing so we are keeping a good record of positive reviews and happy customers. I would appreciate if you take a moment a revisit your big deal coupon, read through the limitations and be kind enough to either remove your negative review or adjust it to a more positive comment. As I stretched and mentioned above we are doing our best to service the community and we continue to do so with the help of our supportive and happy customers. Regards, Itamar Ravid , Marc CEO of Top Roofing Inc.