PRIME MASTER APPLIANCE

We had just filled up with freon 10 months ago, and upon their visit Prime Master Appliance told us we needed more because it was simply low. I wasn't home at the time and called to find out why it was leaking/low. They called back and said it was because we had a Nest Thermostat and they don't service Nest. About 2 hours after they left the AC stopped working again. They blamed the Nest. We bought a new one same day and had it installed. It is not the thermostat. I am going to request that American Home Shield take them off their provider list, they are unable to fix HVAC units and are unprofessional as another reviewer accurately stated.

Prime Master has come out to our house per America Home Shield dispatch 4 times to fix a leaking AC Unit and it still leaked...they finally blamed it on a main line blockage and stated a plumber is needed. The plumber inspection stated the plumbing is fine and not the cause. Prime Master advised American Home Shield that nothing is wrong with my AC it's working perfect. I called Prime Master and advised them what the plumber reported and their supervisor said "the plumber is an idiot!" That is not professional for the vendor to say that nor was the vendor condescending attitude acceptable...this is my experience with Prime Master! And my AC is still leaking!

PrimeMaster, the vendor for the home warranty service, were supposed to replace the A/C unit and heating unit. The had to come to the house three times to get it correct, they did not have their work inspected per contract, they did not install to code. I had to call the city inspector and call them repeatedly to get the work done. A vendor should do the work correctly and know the housing code.