Old Master Products Inc

I have to say I was very impressed with the service I received from my sales rep, Albert, after a critical misunderstanding with the specifications on my original order. I needed 9/16ths or 5/8ths overall thickness which is what the samples were we based all our design on. When the flooring we ordered arrived it was 1/2" which was a total bummer. Old Master had discontinued a line of floor and the samples we were given were from that old line. The new line that replaced it was 1/8th thinner. So I went in and asked Albert for solutions with no real time to spare. He went to work and found me an excellent substitute in Old Master's Garrison II Distressed line that was more expensive than my original purchase. He couldn't quite get the priced matched but he got close enough to make it work for me. He also waived any delivery charges and he had the load brought up to my home the next morning, as promised. I'm very grateful to Albert and Old Master Products and can't wait to start enjoying my new wood floor.

I went to Old Master Products in Van Nuys on a lunch break and was assisted immediately. The flooring gallery was clean and organized. I was assisted immediately and I purchased maple engineered flooring that has installed beautifully. The delivery of the wood was done within a few days and within the delivery window, and those pieces that were not immediately available were ordered quickly and were available for pickup on the date that I had been quoted. Overall I was very happy with the service, the multiple locations for delivery or pickup and the quality and selections of the products.

Good selection of products. They won't quote you (the consumer) prices but we had an idea based on a friend's experience. I wish the showroom was open more regularly...seems like they are open some Saturdays but it can be random.

I did not use them because their scheduling did not work out. Their quoted price was for about $11,000.

I am using someone else to do the installation that was recommended by the salesperson at Old Master Products. They have a really good selection of products to choose from. The line they carry from the Garrison Company has many choices. I am having an engineered style floor installed.