iFix Appliances

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Great experience. I found IFix on Angie's, albeit the company listing is for their Van Nuys location. They have another location in Beverly Hills, closer to my home. I spoke with Olga, the scheduler, and then Anna, the GM. It was difficult to explain the DW door situation. A plastic part that dampened the opening of the door had become dislodged, causing the door to fly open if not careful. Anna spent a lot of time on the phone trying to locate the actual part, e-mailing diagrams of the unit etc. I also described that my washer was making a very loud noise in spin cycle. It was decided that a technician would come to actually see the DW and and what part needed replacing. Mike came two days later. He was punctual, obviously experienced and knowledgeable and soon was able to discover the part needed. As for the washer, he quickly diagnosed a busted bearing. Rather then try to "sell" an expensive repair, it was determined we would be better off replacing the washer. He gave me a total price that included a $20 charge for the washer of $358. The price seemed high, but he explained the labor intensity of replacing the part in the DW. He returned the following day. He virtually had to take apart the DW apart, spending about an hour and a half successfully and methodically completing the repair. As it was now early evening, as he was finishing up, his co technician, Tony, showed up to to help complete the refrigerator maintenance and clean up neatly. Tony, too, was polite and obviously, very capable. We discussed the fact that my central A/C had never had maintenance after almost 7 years. He explained what would be done if we decided to use them for this task. In sum, this was a wonderful contractual experience! I will be recommending IFix to my neighbors at our next Board meeting.

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It was okay. He wanted me to pay for a brand new filter that was about a week old. He wanted me to replace it, he said it was broken, but it is still in there right now working well. He fixed the problem that he came in for. It wasn't too crazy. It seems like when I get a big deal it is a lower price and they try to get you for more fees or parts or labor and this was the case as well. He was trying to get me to buy a water filter for twice the price online, and I didn't even need it. They may try to upsell you parts that you don't need. He was here on time.

I ended up spending what I could have spent on a new dishwasher. The first time he came out, it was $300 plus the service charge and then he came out and got another part and that was another $70, and then there was another $65. I paid a lot of money. It came to a total of $600. It took him 3 weeks to finally finish it. He was a nice man but he should have told me to get a new dishwasher. My dishwasher is not even 5 years old. There was a lot of money in it, and it took 3 times to get it fixed. The valve was tough to replace and he said he didn't want to do the work because I needed a plumber, and the plumber said I just needed a valve. The price is good. Sometimes I respond to the Angie's List website and a consumer doesn't get an email so that was one of the issues that I personally had. He was a very nice person. I felt I spent way too much money on fixing the appliance. I would have bought a brand new dishwasher for even less money than what I paid to repair this one and I probably would have bought something which was about the same. His name was Paul and he was a very nice young man. I have no issues with him. I have issues with the fact that it took 3 times and it took 3-4 weeks to get it done.

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The technician arrived on time and as scheduled. He was friendly and professional. He diagnosed the problem, explained it to me clearly, and with my approval, ordered parts. Once those were received, he returned promptly and completed the repair. Pricing was quite reasonable, and the entire repair experience was excellent. I highly recommend this service provider, IFix Appliances, and thank them for the great service. We would definitely use them again.

AVOID THIS COMPANY IF YOU VALUE YOUR TIME. AFTER NOT SHOWING, I RECEIVED THIS EMAIL: We truly apologize for our technician not making it to your house in time for your appointment today. This unfortunate incident is making us very upset since customer satisfaction has been very important to our company. We would like to assure you that this was an isolated incident and that we try our best to be on-time for every appointment. Having said that, heavy Los Angeles traffic and unforeseen circumstances sometimes do cause a delay and as much as we try we cannot always predict what will happen on any given day. We are working on rearranging our schedule so the technician can be at your house in the morning (10/21/15), between 9:00 am and 12:00 pm. In addition, we would like to make sure that he has a pump for your Whirlpool washer with him that you said might be causing draining and other issues. Could you please provide us with a model and serial number of your malfunctioning equipment so we could check our stock and/or our local appliance part store for the required part? This information is usually located on a sticker attached to your appliance. We greatly appreciate your business and hope that today's situation will not leave you permanently upset with our company. If you have any additional questions or issues please do not hesitate to call us. We are in the office every day, between 9:00 am and 6:00 pm and utilizing answering service for the hours that are outside of this window. Sincerely, Anna Manager, iFix Appliances (818) 960-9664

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I had used iFix Appliances on two occasions so far and am very happy with the service they have been providing. Our last call was related to a broken refrigerator that was not holding the temperature. Since we were trying to save the food from spoiling we wanted someone to come the same day to see if it can be fixed right away. iFix promised to send someone ASAP. Sure enough, 2 hours later a technician showed up, looked at the fridge to find that we had a Freon leak. He spent about 90 minutes fixing the issue, but after he was done - we were very happy with the result and the reasonable cost of the service. I would highly recommend this company to anyone in need of appliance repair.