Horizon Home Improvements, Inc. does quality work, but is in the business of taking the money (nearly $12,000 in my case) and running, rather than satisfying customer needs. Since windows are a once-every-twenty-years project, Horizon can do this with little repercussions. Based on my experience, I strongly recommend against contracting with Horizon. There are plenty of window companies to choose from. Not Horizon.
Description of Work: I originally called the North Hollywood office and got a return phone call from Santa Monica. I Purchased 25 vinyl windows with vinyl stucco trim from Horizon Senior Project Constultant, Charles Posen on 2/18/10. Installed 3/31-4/1 without vinyl trim. Unable to repair, Horizon offered $20 per window credit. Significantly less than replacement cost or even maintenance fee (bi-annual painting) which will result from their (specifically Charles') mistake. Charles later tried to convince me that I hadn't ordered the vinyl trim, blaming me for the company's mistake. Is this the kind of company you'd like to work with?
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0
$11,871
SUSAN H.
09/2006
5.0
replacement windows
+ -1 more
Best estimate, installation was fast,workmen neat and high quality product, with 10 year warranty. Good clean-up.
Description of Work: Replaced 2 double pane windows and sashes.
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Service Categories
Windows
FAQ
HORIZON HOME IMROVEMENTS is currently rated 3.5 overall out of 5.
No, HORIZON HOME IMROVEMENTS does not offer free project estimates.
No, HORIZON HOME IMROVEMENTS does not offer eco-friendly accreditations.
No, HORIZON HOME IMROVEMENTS does not offer a senior discount.
No, HORIZON HOME IMROVEMENTS does not offer emergency services.
No, HORIZON HOME IMROVEMENTS does not offer warranties.