Airflow Appliance Repair

Very bad

Terrible. A complete con job.

We agreed to host Thanksgiving dinner. However, our Viking oven (range) was not working. We had it serviced previously but were not happy with the provider. It turns out that company was not an authorized Viking repair service. We looked up Viking on the internet and called the local service company. They gave us the names of three repair services in our area. We checked all three on Angie's List. We called all three. One could not come until the week after Thanksgiving. AirFlow could come out almost immediately. The appointment was made for between 11:00 a.m. and 1:00 p.m. About noon, the dispatcher called to say the service man was running about 30 minutes late. He arrived at 1:10 p.m. and immediately apologized for being late. I described the problem to him and he told me the igniters were not working. As he opened the oven door, he noted that the hinges were loose and not closing the door fully. He quoted the cost of each item as he mentioned the problem. I had him replace the two oven igniters and the hinges. As he was replacing the igniters, he found that one of the gas jets had developed a small hole and did not emit flames on both sides. He said the burning gas from the hole, which was located next to the igniter, would quickly burn the igniter out. He did not have a spare gas jet on his truck (he had all of the other parts). He, however, called his office and they delivered one to him. Once the oven was fixed, I asked him to check the broiler. He found that that igniter was also not working. When he removed it, he found that it had been replaced by an aftermarket igniter. He replaced that one. Finally, he checked the burners and discovered that one of the igniters was not working so he replaced it. It took nearly two hours to do the job (I understand why he was running late). He only charged for one hour and did not charge for the burner igniter. He was extremely nice and appeared very knowledgable. He was neat and clean and made certain the kitchen was clean when he left. I would definitely use this service again.

I called them about it and they said they would have to charge me again because it exceeded 30 days. They were not courteous. They are not giving me any consideration or leeway. They said I had to agree to certain terms over the phone before they would come out again.

COMPANY ARRIVED ON TIME AND THEY WHERE VERY PROFESSIONAL. THEY WERE VERY INFORMATIVE AND ADVISED ME ON THE SITUATION AS TO WHAT WAS GOING ON WITH MY DISHWASHER. WHAT THEY TOLD ME WAS VERY HELPFUL, AND I WAS GLAD THEY SENT WHO THEY SENT OUT.

EVERYTHING WAS EXCELLENT. HE WENT BEYOND THE CALL OF DUTY. HE WORKED REALLY HARD. HE HAD WORTH ETHIC AND INCREDIBLE DETERMINATION. HE DID WHAT HE SAID HE WAS GOING DO.

I THINK THEY DID A GOOD JOB. THEY WERE ABLE TO COME OUT QUICKLY AND SOLVE THE PROBLEM. I THOUGHT THE PRICE WAS REASONABLE.

THE OVERALL EXPERIENCE WAS FLATTERING. WE WERE ABLE TO REFRIGERATE OUR FOOD GAIN. BECAUSE THEY MADE OUR REFRIGERATOR FUNCTION AGAIN.

THEY HA SOME PROBLEMS SHOWING UP WHEN THEY SAID THEY WERE GOING TO. ONCE THEY WERE HERE THEY DID A FAST AND GOOD JOB. WE HAVE USED THEM BEFORE AND NOT HAD A PROBLEM.

REPAIRMAN WAS PUNCTUAL AND POLITE. HE PATIENTLY EXPLAINED THE PROBLEM OF THE OVEN AND PERFORMED A PROFESSIONAL JOB.

THEY WERE ON TIME AND COMPLETED THE WORK QUICKLY.